Jenny Gejke | Head Of Digital Channel Development
Swedish Rail

Jenny Gejke, Head Of Digital Channel Development, Swedish Rail

Jenny is responsible for SJ's digital sales & self-service channels. Jenny also has responsibility for SJ's digital roadmap as well as the booking, ticketing and payment solutions from a business perspective. Jenny has previously helped establish SJ's presence on social media and during the last five years successfully launched several new digital services for: traffic information, seating, customer service and payments etc. to their customers. Jenny has a true customer-centric approach to development of new and improved services in all digital touch points during the whole customer journey and has over 20 years of experience of working with the development of digital services as both a client and a consultant.

Appearances:



Day 2 @ 15:00

Transforming digital platforms to optimise sales, integrate new services and meet high customer expectations

  • How are customer’s expectations changing and what services are worth the investment?
  • Laying the ground work for effective data capture & personalisation to boost ancillary sale capabilities
  • Integrating effective information and self-management for customers
last published: 27/Sep/21 19:05 GMT

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