Inge is an enthusiastic people manager with strong ambitions to improve Public Transport. She puts the customer first in everything she does. She works for over 20 years in Public Transport, also in the UK, Germany and Eastern Europe. Since 2007, she works in different roles in Amsterdam at GVB, the city wide transport company. Inge has a clear vision on ticketing (must be ?seamless?) and service (?always there?) and is able to implement as well: adequately and smart, preferably making use of new technologies, innovative procurement strategies and smart partnerships.