Vienna, 25 - 26 June 2024

Schedule

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Jun 259:00
Conference pass

Delivering on the sustainable future our citizens deserved with public transport as the backbone

Keynotes
Leonore Gewessler, Federal Minister for Climate Action, Environment, Energy, Mobility, Innovation and Technology, Austrian Government
Jun 259:10
Conference pass

Keynote Interview with ÖBB

Keynotes
Interviewee: Sabine Stock, Executive Board Member, ÖBB-Personenverkehr
Jun 259:15
Conference pass

Keynote Interview with Wiener Linien

Keynotes
Interviewee: Alexandra Reinagl, CEO, Wiener Linien
Jun 259:20
Conference pass

Keynote Interview with Ruter

Keynotes
Interviewee: Bernt Reitan Jenssen, Chief Executive Officer, RUTER
Jun 259:25
Conference pass

Keynote Interview with Postbus Austria

Keynotes
Interviewee: Christian Pluess, Chief Executive Officer, PostAuto
Jun 259:30
Conference pass

Keynote Interview with LTG Link

Keynotes
Jun 259:35
Conference pass

Delivering on the public transport system of the future: Overcoming the biggest barriers to effective, sustainable, customer centric & integrated public transport services

Keynotes
Sabine Stock, Executive Board Member, ÖBB-Personenverkehr
Bernt Reitan Jenssen, Chief Executive Officer, RUTER
Christian Pluess, Chief Executive Officer, PostAuto
Alexandra Reinagl, CEO, Wiener Linien
Jun 2511:30
Conference pass

Sharing our journey as a new Eurostar brand, identity & offering is formed

Commercial Strategy
Matthieu Quyollet, Chief Strategy and Integration Officer, EUROSTAR
Jun 2511:30
Conference pass

Engaging with the deaf community to implement effective solutions enabling safe & confident travel by public transport

Customer Experience
Chris Jeffery, Accessibility & Transport Integration Manager, TransPennine Express
Jun 2511:30
Conference pass

Making business travel by rail the easy choice: the role of effective distribution channels for business in rail

Retail
Karina Block Henriksen, Travel Leader, IKEA
Jun 2511:30
Conference pass

Developing a new loyalty system at Onnibus to truly achieve loyalty and attract new customers

Loyalty
Petteri Rantala, Commercial Director, OnniBus.com Oy
Jun 2511:30
Conference pass

Freedom of mobility: Delivering effective solutions for B2C and B2B customers

Mobility
Jun 2511:50
Conference pass

From local to global: Trip.com's growth agenda in the open train ticketing sector

Commercial Strategy
Jun 2511:50
Conference pass

Taking advantage of next-generation connectivity for rail

Customer Experience
Peter Kingsland, SVP UK, Asia & Australia, Icomera UK Ltd
Jun 2511:50
Conference pass

Destination revenues: creating a seamless customer-to-loyalty-member journey

Loyalty
  • Begin with doing your homework first
  • Lay the groundwork for a smooth start
  • Consider different options for a successful journey
Jun 2511:50
Conference pass

From green loyalty programs to mobility insights with a single app: success stories from German cities

Mobility
Fabien Sauthier, Chief Operating Officer, MOTIONTAG
Jun 2512:10
Conference pass

Sharing our open access perspective: From experiences running night trains to delivering a new day train service model

Commercial Strategy
Jun 2512:10
Conference pass

Building an effective data platform to create opportunities across departments for innovation & new solutions

Digital Innovation
Clemens Behr, Project Lead of Mobility Data Platform, Verkehrsverbund Rhein-Sieg
Jun 2512:10
Conference pass

Transforming the retail outlook in the UK transport sector: simplification with the customer in focus

Retail
Simon Smith, Director of Policy, Operations and Change, Passenger Services, Department for Transport
Jun 2512:10
Conference pass

Revamping the Eurostar loyalty scheme post-merger: tailoring our offer to attract our target customers

Loyalty
Dorothee Mariotte, Marketing Director, Eurostar International Ltd
Jun 2512:30
Conference pass

PANEL: What could the future of onboard experience look like in rail?

Customer Experience
Fanny Blandenet, Transversal Project Manager, TGV Lyria
Jun 2512:30
Conference pass

PANEL: Effectively creating modal shift to rail by matching customer expectations with effective sales & distribution solutions & strategy

Retail
Juanjo Quesada, Head of Distribution, Iryo
Josef Schneider, Chairman, European Passengers' Federation EPF
Jun 2512:30
Conference pass

PANEL: Effective strategies for shaping Mobility behaviours with effective public & shared transport as the backbone

Mobility
Jaromír Beránek, Deputy of the Prague City Assembly, Chairman of the International Relations and EU Funds Committe, City of Prague
Jonathan Sharp, Customer Success Agent, DSB
Isabella Grahsl, Head of Business Development, DB Regio AG
Jun 2512:50
Conference pass

Growing our network: winning over customers to choose Westbahn

Commercial Strategy
Thomas Posch, Managing Director, WESTbahn Management GmbH
Jun 2512:50
Conference pass

From origin to destination: how quality content supports quality journey planning

Digital Innovation
Jun 2512:50
Conference pass

Transforming rail loyalty with innovative pricing models on the Swiss network

Loyalty
Reto Lüscher, Head of Pricing and Revenue Management, SBB
Armin Weber, Head of Long-Distance Passenger Services, SBB
Jun 2514:30
Conference pass

Sharing our learnings from transitioning from leg based to O&D based RM system

Commercial Strategy
Jun 2514:30
Conference pass

Fireside Chat: Driving sustainable transport forward in London: the strategy, the reality & sharing lessons learnt

Digital Innovation
Jun 2514:30
Conference pass

Exploring the impact of real time occupancy information for customers: the current status of project "SAFIRA" to reach our goal of ultimately shifting behaviours in peak travel times

Customer Experience
Jun 2514:30
Conference pass

Our experiences implementing OSDM at Samtrafiken

Retail
Johan Hammar, Manager Projects & IT, Samtrafiken
Jun 2514:30
Conference pass

Transforming Renfe’s offering with a smart approach to loyalty

Loyalty
Ignacio Portillo, Head of B2C Marketing Loyalty, CRM, Mk. Automation and Digital media., Renfe
Jun 2514:30
Conference pass

Moving from pilot to full roll out with our successful on demand mobility model in the Hamburg region

Mobility
Anthony Armiger II, Project Director On-Demand Mobility, Nahverkehrsverbund Schleswig-Holstein GmbH
Jun 2514:50
Conference pass

Connecting travelers and rail: Providing a seamless passenger experience with MaaS

Mobility
Jun 2515:10
Conference pass

Sharing our strategy behind growing our Brussels / Amsterdam route & developing our dynamic pricing capabilities

Commercial Strategy
Ilona Gaasendam, Pricing Manager, NS International
Natascha Hooft, Pricing & Revenue Management Expert/Vice Chair Eurail BV, SNCB + Eurail BV
Jun 2515:10
Conference pass

Developing a real time information system for customer & operational excellence at JR East

Customer Experience
Takahito Sahoda, Senior Manager, East Japan Railway Company
Jun 2515:10
Conference pass

Implementing OSDM and integrating content from other operators: the challenges we have faced and solutions we have found

Retail
Alexander Mokros, Head Of International Sales Partnerships and Supervisory Board Chair Eurail BV, DB Vertrieb
Jun 2515:10
Conference pass

Optimising package offers to loyalty customers with data driven personalisation insights

Loyalty
Fernando Castejón, Director Pricing, Network planning y Distribution, Iryo
Jun 2515:30
Conference pass

Unlock Explosive Revenue Growth: Mastering Quick-Win First/Last Mile Innovations for new Customer Value

Digital Innovation
Adrian Ulisse, Transit Partnerships, Uber
Jun 2515:50
Conference pass

PANEL: Finding effective routes to driving true innovation in public transport whilst navigating complex procurement environments and tight budgets

Digital Innovation
Carolin Kodde, Startup Program Manager, DB Mindbox
Pilar Gorriz Ramon, Head of Innovation, Renfe
Julie Rømer, Mobility Manager, DSB
Jun 2515:50
Conference pass

Integrating VOR Regio Bus & VOR Flex services – learnings for a region-wide implementation

Mobility
Jun 2516:10
Conference pass

Panel: Driving forwards revenue management as an effective tool for commercial success in rail

Commercial Strategy
Marion Sanlaville, Performance Manager, Ouigo Spain
Jorgen Scott, Head Of Revenue Management, DSB
Yan Laporte, Director of Customer Success, ExPretio
Christoph Hinterleitner, Head Of Pricing And Revenue Management, ÖBB
Gonzalo Romero, Head of Revenue Management, Renfe
Jun 2516:10
Conference pass

Reducing the burden of managing and distributing accurate, consistent and enhanced passenger information across all channels, however divergent.

Customer Experience
Ralf Cabos, Chairman, PaxLife Innovations GmbH
Jun 2516:10
Conference pass

Panel: Delivering OSDM as an effective standard to simplify the future of transport retailing

Retail
Alexander Gellner, Head of Marketing, Distribution and Incoming, SBB
Nick Brooks, Secretary General, ALLRAIL Alliance of Rail New Entrants in Europe
Luca Mariorenzi, IT Program Manager International Retail Systems, FS Technology S.p.A
Jun 2516:10
Conference pass

PANEL: Will On Demand services answer the mobility needs we are designing for: Developing long term solutions which work beyond pilots

Mobility
Anthony Armiger II, Project Director On-Demand Mobility, Nahverkehrsverbund Schleswig-Holstein GmbH
Torsten Wiesske, Senior Manager Transport On-Demand Innovation & New Markets, Transdev
Jun 2516:30
Conference pass

AtoB – A comprehensive intermodal transport service

Customer Experience
Jun 2517:00
Conference pass

Creating an ecosystem which cultivates opportunity, innovation and development

Keynotes
Hannes Boyer, President, Verband der Bahnindustrie
Jun 2517:20
Conference pass

Transforming mobility with effective customer centric strategy: Digital innovation & customer centricity collide

Keynotes
Ute Bonde, Chief Executive Officer, VBB Verkehrsverbund Berlin-Brandenburg GmbH
Alexandra Reinagl, CEO, Wiener Linien

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Jun 269:30
Conference pass

Daring to redefine experiences for travellers: Reimagining our capabilities to attract and retain customers

Keynotes
Maria Hofberg, Chief Commercial Officer, MTRX
Michael Acosta, Chief Commercial Officer, Via Rail Canada
Elmer van Buuren, Co-founder, European Sleeper
Jun 2611:30
Conference pass

Case Study update: implementing a new ticketing solution across Denmark: delivering a great user experience

Smart Ticketing
Kasper Schmidt, Chief Executive Officer, Rejsekort
Jun 2611:30
Conference pass

Prioritising the role of bus in the mobility matrix: how can bus become the essential travel mode for sustainable travel?

Future Bus
Christian Pluess, Chief Executive Officer, PostAuto
Jun 2611:30
Conference pass

Sharing our vision for the future of railway in Spain, from new services to improved sales offer

Commercial Strategy
Javier Marin Martinon, Chief Commercial Officer, Renfe
Jun 2611:30
Conference pass

Developing our lab for innovation at Osaka Station: Facial recognition ticketing, and exploring applications for AI

Digital Innovation
Nanto Ishiguro, Senior Manager, West Japan Railway
Jun 2611:30
Conference pass

How LTG Link has simultaneously transforming our customer service level & employee retention with a new experience strategy

Customer Experience
Jun 2611:30
Conference pass

Implementing an effective air/rail strategy: Sharing our experiences

Retail
Jörg Ostwald, Head of Product, Services und Events, SBB CFF FFS - Schweizerische Bundesbahnen AG
Rino Schmid, Senior Manager Digital Platforms & Ecosystems, Swiss Federal Railways SBB
Jun 2611:50
Conference pass

Beyond the Basics: Split-ticketing and customer decision-making

Smart Ticketing
Jun 2611:50
Conference pass

Making accessible and inclusive transport a reality today, not a distant dream

Customer Experience
  • Learnings for all: How the sector can collaborate, share knowledge and align to ensure outcomes are unified for the benefit of everyone.
  • Delivering indoor accessible navigation at 20 Network Rail termini: dismantling barriers and fostering independence of travellers.
  • Bridging the gap: enabling autonomy of choice and method makes for a joined up approach benefiting all of society, delivered with transport first.
Neil Barnfather, Chief Commercial Officer, GoodMaps
Jun 2612:10
Conference pass

Developing a national payment system which works intuitively for customers: How does OV Pay meet customer expectations

Smart Ticketing
Bas Van Weele, Program Director Payment Innovations, Cooperation of Dutch Public Transport Operators
Jun 2612:10
Conference pass

Delivering digital reach for our employees to optimise efficiency & employee experience: Our learnings from this change program

Digital Innovation
Christoph Wittmann, Head of IT and Innovation, ÖBB-Postbus GmbH
Jun 2612:10
Conference pass

Enhancing customer experience through the utilization of the boarding points system

Customer Experience
Jun 2612:10
Conference pass

What can the rail sector learn from Aviation’s experience of implementing NDC, and how has the impacted Lufthansa’s distribution strategy?

Retail
Heinrich Lange, Vice President Digital Retailing, Lufthansa Group
Jun 2612:30
Conference pass

Corporate Mobility Management – the ideal lever for a fast and efficient turnaround in public transport?!

Smart Ticketing
Jun 2612:50
Conference pass

PANEL: Shaping bus strategies to truly become the easy choice for customers

Future Bus
Peter Jančovič, Bus Division Director, Board Representative for Business Development, Koleje Małopolskie (Lesser Poland Railways)
Jun 2612:50
Conference pass

Making competition really work for all: operators, IM’s and most importantly: Passengers

Commercial Strategy
Federico Pareja, CCO, Ouigo Spain
Revantha Rodriguez, Deputy Director, Corporate Finance, UK Department for Transport
Jun 2612:50
Conference pass

PANEL: Delivering effective retail offerings for customers to make connections work effectively: including Air/Rail and cross border railway

Retail
Sebastian Rieckesmann, Head of Intermodal Cooperations, DB Fernverkehr AG
Heinrich Lange, Vice President Digital Retailing, Lufthansa Group
Francois Le Doze, Chief Commercial Officer, Eurostar International Ltd
Jun 2613:10
Conference pass

The outline of smart ticketing in Japan and utilization of its big data to improve our customer services

Smart Ticketing
Shinta Tsukii, Senior Manager of Rolling Stock, East Japan Railway Company
Jun 2613:10
Conference pass

Customer centricity: A journey from insight to action to custumer fulfillment

Customer Experience
Jun 2614:30
Conference pass

Developing a new payment system in Budapest: Sharing our learnings in our technical environment

Smart Ticketing
Bence Nagy, Head of Digital Channels Development, BKK Budapesti Kozlekedesi Kozpont
Jun 2614:30
Conference pass

Competing on value to customer – going beyond price to truly developing useful services for our travellers

Commercial Strategy
Fabrizio Bona, Chief Commercial Officer, ITALO - Nuovo Trasporto Viaggiatori
Jun 2614:30
Conference pass

Designing a just mobility system effective for all citizens in the Amsterdam Region

Customer Experience
Eva Bentz van den Berg, Inclusive Mobility Policy Officer, Vervoerregio Amsterdam
Jun 2614:30
Conference pass

Enabling seamless travel for Chinese customers: Enabling Wechat and Alipay on the SBB network

Retail
Rino Schmid, Senior Manager Digital Platforms & Ecosystems, Swiss Federal Railways SBB
Jun 2615:10
Conference pass

Implementing BIBO ticketing solution in Genova: sharing our learnings

Smart Ticketing
Enrico Buzzo, Technology Innovation Manager, amt genova
Jun 2615:10
Conference pass

Choosing Czech Railways: our comprehensive strategy to win over customers for life

Commercial Strategy
Jan Ilik, EU Affairs Representative, Czech Railways (CD)
Jun 2615:10
Conference pass

MaaS Evolution: Navigating the future challenges with last-mile solutions & innovations in logistics (parcel lockers)

Digital Innovation
Jun 2615:10
Conference pass

Let It Flow: Optimizing passenger flows through digital passenger information

Customer Experience
Jun 2615:10
Conference pass

Developing our digital sales channels in Lithuania

Retail
Jun 2615:30
Conference pass

Delivering an integrated digital customer experience across 35 carrier members and 33 countries - the Eurail perspective

Digital Innovation
Jun 2615:30
Conference pass

Designing transport solutions for everyone: data insights into passenger needs to enable product teams to design effective solutions

Customer Experience
last published: 25/Mar/24 16:35 GMT