We're offering our community a virtual space to connect, share ideas and explore what's next.
Below, you'll find sessions from the World Passenger Festival 2021, our exciting webinars on-demand, and interviews with our 2022 speakers and sponsors.
We caught up with Femke to find out how customer experience and expectations have changed, what NS Stations has been focusing on, and more.
David discusses future trends emerging in customer loyalty, what rail operators should look to emulate as they develop their own loyalty programmes, and more.
Founder and CEO
PaxLife Innovations GmbH
Founder and managing director
PaxLife Innovations GmbH
The COVID-19 pandemic highlighted what’s important to us, it’s inspired community spirit and ingenuity, and generated change on a huge scale around the globe.
In Fjord Trends 2021, we delve into seven trends that we believe will be most important for organizations, employees, and customers over the next 12 months and beyond:
All around the world, rail has been instrumental in developing society as we know it. Today, we are facing new challenges driven by new government agendas and shifts in both consumer behaviour and business practice. As we work to rebuild a better, more sustainable world, we explore the crucial role rail will continue to play going forward, and how to deliver connected networks that are better for both people and planet.
Key points: This webinar will explore a range of topics and what they mean for the rail/urban transit industry:
Introduced by Kirsty Dias, Managing Director of PriestmanGoode, Paul Priestman, Chairman & Designer, will present our latest ideas around Future Cities particularly pertaining to rail industry assets and services.
Kirsty and Paul will be joined by a panel of international industry representatives who will discuss their recent experiences and ideas regarding the shift that both businesses and governments may have to embrace to create a future city landscape that is fit for purpose serving passengers, local communities and the planet.
Before the start of the current Covid-19 crisis, the development of new mobility was gaining momentum like never before.
However the Covid-19 crisis threatens to change the way we live and travel long after lockdown restrictions are lifted,
altering travel trends, norms and paradigms potentially forever.
What impact could these changes have on the development of new mobility services & models and critically,
how can the industry adapt and prepare to the new normal?
Our expert panel will each present their thoughts on what the future of new mobility could look like,
and will then have plenty of time to debate, discuss and answer questions from our audience.
Following the Covid-19 crisis, new behaviors will emerge and many people will continue working from home,
creating a very different environment for Rail and Transit.
Operators must consider new partnerships and undertake an organizational-wide digital transformation to outmaneuver uncertainty.
Rail operators will face major challenges to ensure workforce safety and customer confidence.
And operations, sales and distribution will need to become more automated, reducing the number of physical touchpoints and staff in the field.
What are the lessons learned in Asia? How is Europe progressing? And how will North America be impacted?
Nicole Goebel, Accenture Managing Director , guided us through insights across three continents:
Europe: Henning Radermacher, Principal Director Rail and Transit, Austria, Switzerland and Germany
America: Michael English, Managing Director Rail and Transit, North America
Asia: Claudio Bacalhau, Managing Director Rail and Transit, Asia Pacific
Chris Perry, Founder Intelligent Mobility services will be leading this Webinar focusing on the following themes:
This webinar focused on the ways in which transport operators can manage customer experience during the Covid-19 crisis.
Download this webinar to explore how social media can be utilised during the Covid-19 crisis in transport.