Vienna, 25 - 26 June 2024

Schedule

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Jun 259:00
Conference pass

Delivering on the sustainable future our citizens deserve with public transport as the backbone

Keynotes
Leonore Gewessler, Federal Minister for Climate Action, Environment, Energy, Mobility, Innovation and Technology, Austrian Government
Jun 259:10
Conference pass

Keynote Interview with ÖBB

Keynotes
Interviewee: Sabine Stock, Executive Board Member, ÖBB-Personenverkehr
Jun 259:20
Conference pass

Keynote Interview with Wiener Linien

Keynotes
Interviewee: Alexandra Reinagl, CEO, Wiener Linien
Jun 259:30
Conference pass

Keynote interview with Ruter

Keynotes
Bernt Reitan Jenssen, Chief Executive Officer, RUTER
Jun 259:50
Conference pass

Keynote Interview with Postbus Austria

Keynotes
Interviewee: Christian Plüss, Chief Executive Officer, PostAuto
Jun 2510:00
Conference pass

Keynote interview with DB Fernverkehr

Keynotes
Interviewee: Stefanie Berk, Board Member, DB Fernverkehr AG
Jun 2510:10
Conference pass

Delivering on the public transport system of the future: Overcoming the biggest barriers to effective, sustainable, customer centric & integrated public transport services

Keynotes
Bernt Reitan Jenssen, Chief Executive Officer, RUTER
Alexandra Reinagl, CEO, Wiener Linien
Sabine Stock, Executive Board Member, ÖBB-Personenverkehr
Christian Plüss, Chief Executive Officer, PostAuto
Stefanie Berk, Board Member, DB Fernverkehr AG
Jun 2511:30
Conference pass

Sharing our journey as a new Eurostar brand, identity & offering is formed

Commercial Strategy
Matthieu Quyollet, Chief Strategy and Integration Officer, EUROSTAR
Jun 2511:30
Conference pass

Unlocking the power of passenger data

Digital Innovation
Tobias Kutscher, Software Engineer, SCHIG mbH
Michael Goll, Teamlead IT/Development, SCHIG mbH
Laura Stark, Referentin Datenmanagement, SCHIG mbH
Jun 2511:30
Conference pass

Engaging with the deaf community to implement effective solutions enabling safe & confident travel by public transport

Customer Experience
Jun 2511:30
Conference pass

Making business travel by rail the easy choice: the role of effective distribution channels for business in rail

Retail
Karina Block Henriksen, Global Travel Leader, Ingka group (IKEA)
Jun 2511:30
Conference pass

Developing a new loyalty system at Onnibus to truly achieve loyalty and attract new customers

Loyalty
Petteri Rantala, Commercial Director, OnniBus.com Oy
Jun 2511:50
Conference pass

From local to global: Trip.com's growth agenda in the open train ticketing sector

Commercial Strategy
Jun 2511:50
Conference pass

How digitalization is transforming the transit experience

Digital Innovation
Jim Baker, Chief Executive Officer, Xentrans
Jun 2511:50
Conference pass

Taking advantage of next-generation connectivity for rail

Customer Experience
Peter Kingsland, SVP UK, Asia & Australia, Icomera UK Ltd
Jun 2511:50
Conference pass

On the right track: Winning corporate travellers in the rail industry

Retail
Jun 2511:50
Conference pass

Destination revenues: creating a seamless customer-to-loyalty-member journey

Loyalty
  • Begin with doing your homework first
  • Lay the groundwork for a smooth start
  • Consider different options for a successful journey
Jun 2512:10
Conference pass

Focusing on day trip services instead of over-hyped night trains: Offering affordability instead of speed

Commercial Strategy
Jun 2512:10
Conference pass

The effective management of data for mobility services

Digital Innovation
Jun 2512:10
Conference pass

Innovating to enhance user experience: family zones and audio guides

Customer Experience
Louis Van Biesen, Innovation Coach, NMBS-SNCB
Jun 2512:10
Conference pass

Transforming fares, ticketing and retailing in the UK rail sector: Simplification with the customer in focus

Retail
Jun 2512:10
Conference pass

Revamping the Eurostar loyalty scheme post-merger: tailoring our offer to attract our target customers

Loyalty
Dorothee Mariotte, Marketing Director, Eurostar International Ltd
Jun 2512:30
Conference pass

How to use revenue management and pricing to increase customer satisfaction

Commercial Strategy
Yan Laporte, Director of Customer Success, ExPretio
Jun 2512:30
Conference pass

Automating the connected travel chain with generative AI

Digital Innovation

Arriva and Nagarro are at the forefront of accelerating digitalization in Ground Transportation by harnessing Artificial Intelligence. We will showcase a future where technology and human ingenuity converge to enhance every aspect of the passenger experience while supporting staff members in efficiently executing their duties and acting swiftly to inform travelers.

Marius-Bogdan Olaru, Senior Consultant, Ground Transportation, Nagarro
Kerry Phillipson, Retail Product Manager, Arriva Group
Marisa Huaynalaya, AI Strategy Director, Travel & Hospitalty, Nagarro
Jun 2512:30
Conference pass

Balancing children's capabilities with efficiency when planning additional needs transport

Customer Experience
Liz Davidson, CMO, QRoutes
Jun 2512:30
Conference pass

PANEL: Effectively creating modal shift to rail by matching customer expectations with effective sales & distribution solutions & strategy

Retail
Moderator: Nicky Gardner, Writer / Consultant, hidden europe publications
Josef Schneider, Chairman, European Passengers' Federation EPF
Juanjo Quesada, Head of Distribution, Iryo
Katerina Vokounova, International Activities Specialist, České dráhy, a.s.
Jun 2512:30
Conference pass

Owning the customer across the rail travel ecosystem

Loyalty
Jun 2512:50
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From origin to destination: How quality content supports quality journey planning

Digital Innovation
Jun 2512:50
Conference pass

Transforming rail loyalty with innovative pricing models on the Swiss network

Loyalty
Jun 2513:00
Conference pass

Creating inclusive & diverse organisations: Discover tangible impacts to take back to your own organisation

Interactive workshop
Odis Palmer, Equity, Equality, Diversity & Inclusion Project Manager, Great British Rail Transition Team
Vinay Parmar, Digital Experience Director, National Express Bus
Jun 2514:30
Conference pass

Sharing our learnings from transitioning from leg based to O&D based RM system

Commercial Strategy
Jun 2514:30
Conference pass

Driving sustainable transport forward in London: the strategy, the reality & sharing lessons learnt

Digital Innovation
Jun 2514:30
Conference pass

Exploring the impact of real time occupancy information for customers: the current status of project "SAFIRA" to reach our goal of ultimately shifting behaviours in peak travel times

Customer Experience
Jun 2514:30
Conference pass

Our experiences implementing OSDM at Samtrafiken

Retail
Johan Hammar, Manager Projects & IT, Samtrafiken
Jun 2514:30
Conference pass

Transforming Renfe’s offering with a smart approach to loyalty

Mobility
Ignacio Portillo, Head of B2C Marketing Loyalty, CRM, Mk. Automation and Digital media., Renfe
Jun 2514:50
Conference pass

Revolutionising passenger experience with DiLoc: Making information instant, seamless, accessible and consistent

Customer Experience
Jun 2514:50
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OSDM works: the Benerail experience!

Retail
Mike Reumer, Business Architect, Benerail International
Jun 2514:50
Conference pass

From green loyalty programs to mobility insights with a single app: Success stories from German cities

Mobility
Jun 2515:10
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Sharing our strategy behind growing our Brussels / Amsterdam route & developing our dynamic pricing capabilities

Commercial Strategy
Ilona Gaasendam, Pricing Manager, NS International
Natascha Hooft, Pricing & Revenue Management Expert/Vice Chair Eurail BV, SNCB + Eurail BV
Jun 2515:10
Conference pass

Innovation in practice: Succeeding with technology-driven innovation in passenger transport

Digital Innovation
Kristian Kolind, Executive Vice President, Stra, Vy
Jun 2515:10
Conference pass

Developing a real time information system for customer & operational excellence at JR East

Customer Experience
Takahito Sahoda, Senior Manager, East Japan Railway Company
Jun 2515:10
Conference pass

Deutsche Bahn's experience in implementing OSDM APIs

Retail
Felix Riechwald, Senior Account Manager, DB Vertrieb GmbH
Ralf Bayer, IT Enterprise Architect, DB Fernverkehr AG
Jun 2515:10
Conference pass

Optimising package offers to loyalty customers with data driven personalisation insights

Mobility
Fernando Castejón, Director Pricing, Network planning y Distribution, Iryo
Jun 2515:30
Conference pass

Unlock Explosive Revenue Growth: Mastering Quick-Win First/Last Mile Innovations for new Customer Value

Digital Innovation
Jun 2515:30
Conference pass

Real-Time, Real Impact: How GenAI enhances real-time insights to elevate customer experience

Customer Experience
Ravina Mutha, Cheif Revenue Officer, Enterprise Bot
Jun 2515:30
Conference pass

Connecting travelers and rail: Providing a seamless passenger experience with MaaS

Mobility
Jun 2515:50
Conference pass

Making an impact on Gen Z: Creating effective campaigns that work with the younger demographics

Commercial Strategy
Birgit Schmoltner, Head of Marketing, Communications and Design, Verkehrsverbund Tirol
Jun 2515:50
Conference pass

20 Public Network Organisations - One Solution: Check In & Be Out in the State of Baden-Württemberg

Digital Innovation
Jun 2515:50
Conference pass

Reducing the burden of managing and distributing accurate, consistent and enhanced passenger information across all channels, however divergent

Customer Experience
Ralf Cabos, CEO, PaxLife Innovations GmbH
Jun 2515:50
Conference pass

Trenitalia's experience in implementing OSDM API and accounting

Retail
Luca Mariorenzi, IT Program Manager International Retail Systems, FS Technology S.p.A
Jun 2515:50
Conference pass

Integrating VOR Regio Bus & VOR Flex services: Learnings from a region-wide implementation

Mobility
Jun 2516:10
Conference pass

Panel: Driving forwards revenue management as an effective tool for commercial success in rail

Commercial Strategy
Yan Laporte, Director of Customer Success, ExPretio
Christoph Hinterleitner, Head of Pricing and Revenue Management, ÖBB
Marion Sanlaville, Performance Manager, Ouigo Spain
Jun 2516:10
Conference pass

The implementation of cross-border ticketing solutions in Tallinn and Helsinki

Digital Innovation
Jun 2516:10
Conference pass

AtoB – A comprehensive intermodal transport service

Customer Experience
Jun 2516:10
Conference pass

Panel: Delivering OSDM as an effective standard to simplify the future of transport retailing

Retail
Moderator: Nicky Gardner, Writer / Consultant, hidden europe publications
Alexander Gellner, Head of International Distribution and Incoming Market, Sbb
Jun 2516:10
Conference pass

Effective strategies for shaping mobility behaviours with effective public & shared transport as the backbone

Mobility

- How can policy makers & operators create effective environments for a shift to sustainable transport options?

- What are the impacts for leisure travel is sustainable transport is made a priority?

- What are the tools for effective behaviour changes in our experience?

Blaz Pongracic, Senior Policy Adviser, CER aisbl - Community of European Railway and Infrastructure Companies
Renée Ramdohr, General Secretary & Managing Director, Osterreichische Verkehrswissenschaftliche Gesellschaft OVG
Jun 2516:30
Conference pass

Interoperability between information systems: A step forward in providing innovative passenger services for the benefit of public transport organisation

Digital Innovation
Laurent Llerena, Senior lead expert, ITS & Connected Services, SNCF Voyageurs
Jun 2516:50
Conference pass

Promoting and developing a mindset of innovation at Renfe

Keynotes
Pilar Gorriz Ramon, Director, Innovation, Renfe
Jun 2517:05
Conference pass

Creating an ecosystem which cultivates opportunity, innovation and development

Keynotes
Hannes Boyer, President, Verband der Bahnindustrie

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Jun 269:00
Conference pass

Keynote interview with European Sleeper

Keynotes
Interviewee: Elmer van Buuren, Co-founder, European Sleeper
Jun 269:20
Conference pass

Keynote interview with Iryo

Keynotes
Interviewee: Guillermo Castrillo, Chief Strategy and Sustainaility Officer, iryo
Jun 269:30
Conference pass

From wings to rail: Navigating the shift from air travel to rail

Keynotes
Jun 269:45
Conference pass

Daring to redefine experiences for travellers: Reimagining our capabilities to attract and retain customers

Keynotes
  • How can operators create enticing offers to bring passengers back again and again?
  • Understanding custoemrs and potential customers effectively to redesign relevant services & solutions.
  • Creating new commercial opportunities that simultaneously benefit the customer.
Maria Hofberg, Chief Commercial Officer, MTRX
Elmer van Buuren, Co-founder, European Sleeper
Michael Acosta, Chief Commercial Officer, Via Rail Canada
Jun 2611:10
Conference pass

Running the rail jet: Experiences and ideas for the future

Commercial Strategy
Kurt Bauer, Director of New Business, ÖBB Personenverkehr AG
Jan Ilík, Head of International Department, Czech Railways (CD)
Jun 2611:10
Conference pass
Jun 2611:10
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Delivering barrier free access to our services, designed specifically for blind and partially sighted users

Customer Experience
Anton Poprik, Head of the Strategy Department, Dopravní podnik hl. m. Prahy akciová spolecnost
Jun 2611:10
Conference pass

Implementing an effective air/rail strategy: Sharing our experiences

Retail
Rino Schmid, Senior Manager Digital Platforms & Ecosystems, Swiss Federal Railways SBB
Jun 2611:10
Conference pass

Freedom of mobility: Delivering effective solutions for B2C and B2B customers

Mobility
Jun 2611:30
Conference pass

Fare regulation and behavioural change: Lessons from the English £2 fare cap

Commercial Strategy
Jun 2611:30
Conference pass

Our challenges for digital innovation at Osaka station: Sharing projects with facial recognition, AI and more

Digital Innovation
Ishiguro ISHIGURO, Senior Manager, West Japan Railway
Jun 2611:30
Conference pass

How LTG Link has simultaneously transforming our customer service level & employee retention with a new experience strategy

Customer Experience
Jun 2611:30
Conference pass

Enhance the traveller experience through the lens of intermodal partnerships

Retail
Jun 2611:30
Conference pass

Implementing a new ticketing solution across Denmark: Delivering a great user experience

Mobility
Jens Willars, Director of Customer and Communications, Rejsekort & Rejseplan A/S
Jun 2611:50
Conference pass

Delivering digital reach for our employees to optimise efficiency & employee experience: Our learnings from this change program

Digital Innovation
Christoph Wittmann, Head of IT and Innovation, ÖBB-Postbus GmbH
Jun 2611:50
Conference pass

Making accessible and inclusive transport a reality today, not a distant dream

Customer Experience
  • Learnings for all: How the sector can collaborate, share knowledge and align to ensure outcomes are unified for the benefit of everyone.
  • Delivering indoor accessible navigation at 20 Network Rail termini: dismantling barriers and fostering independence of travellers.
  • Bridging the gap: enabling autonomy of choice and method makes for a joined up approach benefiting all of society, delivered with transport first.
Neil Barnfather, Chief Commercial Officer, GoodMaps
Jun 2611:50
Conference pass

PANEL: Delivering effective retail offerings for customers to make connections work effectively: including Air/Rail and cross border railway

Retail
Moderator: Nicky Gardner, Writer / Consultant, hidden europe publications
Sebastian Rieckesmann, Head of Intermodal Cooperations, DB Fernverkehr AG
Jun 2611:50
Conference pass

Beyond the basics: Split-ticketing and customer decision-making

Mobility
Jun 2612:10
Conference pass

Beyond the rail journey: How to increase revenue offering additional services to travellers

Digital Innovation
Jun 2612:10
Conference pass

Enhancing customer experience through the utilization of the boarding points system

Customer Experience
Jun 2612:10
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Developing a national payment system which works intuitively for customers: How does OV Pay meet customer expectations?

Mobility
Bas Van Weele, Program Director OVpay, Cooperation of Dutch Public Transport Operators
Jun 2612:30
Conference pass

Making competition really work for all: Operators, IMs and, most importantly, passengers

Commercial Strategy
Kristian Kolind, Executive Vice President, Stra, Vy
Peter Kohler, Chief Executive Officer, Leo Express
Federico Pareja, CCO, Ouigo Spain
Revantha Rodriguez, Co-Head Corporate Finance, UK Department for Transport
Jun 2612:30
Conference pass

World's first operator to go live with GenAI

Digital Innovation
Pranay Jain, Co-founder and Chief Executive Officer, Enterprise Bot
Adrian Varma, Head of Business Transformation, LNER
Jun 2612:30
Conference pass

Will on demand services answer the mobility needs we are designing for? Developing long-term solutions which work beyond pilots

Customer Experience
Torsten Wiesske, Senior Manager Transport On-Demand Innovation & New Markets, Transdev
Jun 2612:30
Conference pass

Competing on value to customer: Beyond the High-Speed Network through a large connection system

Retail
Jun 2612:30
Conference pass

Corporate Mobility Management: The ideal lever for a fast and efficient turnaround in public transport?

Mobility
Jun 2612:50
Conference pass

Customer centricity: A journey from insight to action to custumer fulfillment

Customer Experience
Jun 2612:50
Conference pass

Developing our digital sales channels in Lithuania

Retail
Austeja Zaure, LTG Link
Jun 2613:10
Conference pass

Barriers to the closing of ticket offices in the UK: What is needed for an accessible and customer-centric railway?

Retail
Sharon Hedges, senior stakeholder manager - rail contracts programme, Transport Focus
Jun 2613:10
Conference pass

The outline of smart ticketing in Japan and utilization of its big data to improve our customer services

Mobility
Shinta Tsukii, Senior Manager of Rolling Stock, East Japan Railway Company
Jun 2614:30
Conference pass

Developing a bus service to support the wider strategic targets of the region: Our impact

Commercial Strategy
Peter Jančovič, Bus Division Director, Board Representative for Business Development, Koleje Małopolskie (Lesser Poland Railways)
Jun 2614:30
Conference pass

Delivering an integrated digital customer experience across 35 carrier members and 33 countries - the Eurail perspective

Digital Innovation
Jun 2614:30
Conference pass

A just mobility system effective for all citizens in the Amsterdam Region

Customer Experience
Kelly Pronk, Policy advisor, Vervoerregio Amsterdam
Eva Bentz van den Berg, Inclusive Mobility Policy Officer, Vervoerregio Amsterdam
Jun 2614:30
Conference pass

Developing a new payment system in Budapest: Sharing our learnings in our technical environment

Mobility
Ida Sztahura, Business development expert, BKK Budapesti Kozlekedesi Kozpont
Jun 2614:50
Conference pass

Science & Design for a customer-oriented, optimised interior

Customer Experience
Jun 2614:50
Conference pass

Transforming train ticketing through open seating + cEMV open payments: Tap2Ride on Amtrak Capitol Corridor train in Northern California

Mobility
Jun 2615:10
Conference pass

Making fleet decarbonization profitable with AI-powered design and operations

Commercial Strategy
Jun 2615:10
Conference pass

Growing our network: Winning over customers to choose Westbahn

Digital Innovation
Thomas Posch, Managing Director, WESTbahn Management GmbH
Jun 2615:10
Conference pass

Let It Flow: Optimizing passenger flows through digital passenger information

Customer Experience
Jun 2615:10
Conference pass

Implementing BIBO ticketing solution in Genova: Sharing our learnings

Mobility
Enrico Buzzo, Technology Innovation Manager, amt genova
Jun 2615:30
Conference pass

Technologies, strategies and developments which can change the game for Bus services

Commercial Strategy
  • Navigating the transition to electric:Overcoming the barriers to success.
  • Reducing barriers to access for customers, from planning journeys to integrated transport solutions.
  • Applying an innovation mindest to attract customers out of their cars and onto our networks.
Jason Prince, Director, Urban Transport Group
Gerard Hellburg, Program Manager Clean & Sustainable, Vervoerregio Amsterdam
Jun 2615:30
Conference pass

MaaS Evolution: Navigating the future challenges with last-mile solutions & innovations in logistics (parcel lockers)

Digital Innovation
Jun 2615:30
Conference pass

Designing transport solutions for everyone: data insights into passenger needs to enable product teams to design effective solutions

Customer Experience
Jun 2615:30
Conference pass

Moving from pilot to full roll out with our successful on demand mobility model in the Hamburg region

Mobility
last published: 17/May/24 15:15 GMT