Amsterdam, 16 - 18 November 2022

Schedule

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Nov 1613:00
Conference pass

Betting on the renaissance of night trains in Europe: The European Sleeper’s vision for the future

Sustainability
  • Sharing the vision for revolutionising the night train experience in Europe
  • The role of night trains in meeting the climate goals and confronting the climate crisis: is growth in night trains here to stay?
  • Exploring the challenges to launching a new night train service as an open access operator
Nov 1613:00
Conference pass

From card based to account based ticketing: How the Netherlands are replacing the OV-chipkaart with a new EMV open loop system

Payments
  • Our experiences transitioning away from the successful OV-chipkaart system to a new more flexible open loop system
  • Tips for successful coordination and cooperation with numerous national PTO’s and PTA’s to create barrier-free transit
  • Discussing what possibilities an open loop system brings about for creating frictionless transport

Nov 1613:00
Conference pass

Insights from the National LGBT Survey: Creating a safe passenger experience for all

Customer Experience
  • What does the National LGBT Survey say about public transportation?
  • What are the biggest area’s of development for public transportation to create a safe and inclusive space?
  • Bringing LGBT passengers back into the conversation and onto public transportation

Nov 1613:00
Conference pass

Launching our New Rail Product: increased capacity and high growth strategy

Commercial Strategy
  • Launching new rolling stock and Inventory targeted to a business audience in 2022
  • Working to attract different traveller types to the TGV Lyria offer
  • Sharing our progress so far and estimations for the future

Nov 1613:00
Conference pass

Uncovering how Postbus is revolutionizing the first and last mile with on-demand mobility

Mobility
  • How to create a low-entry system which encourages people to use intermodal solutions
  • What role does on-demand mobility have in rural and suburban MaaS?
  • Working with businesses, retailers, and cultural facilities to make on-demand mobility a natural part of our journeys

Nov 1613:15
Conference pass

Onboard Retail – Learning from advances in the Airline Industry

Commercial Strategy

The Airline industry is constantly looking to improve their Onboard retail solutions. What can the Rail industry learn from their innovations?

  • Maximise ancillary revenue requires that we engage the customer in our retail shop at multiple points throughout their journey including, pre-orders, in-seat ordering and post Journey. How does Omni Channel Retail work?
  • At Seat Ordering – To avoid customer disappointment and host embarrassment we must always know the stock position at all times! How can we achieve this?
  • Product Diversity- Train passengers are a captive audience, but Sales are limited to the stock we can carry. How can we overcome this limitation?
Nov 1613:30
Conference pass

 ÖBB’s successes in migrating customers from physical to digital tickets

Payments
  • Studying ÖBB’s campaigns to incentivize and increase digital ticket sales
  • From data to cost reduction: what are the benefits of facilitating a shift away from paper and towards digital ticketing?
  • Using digital ticketing platforms to offer customers a more personalized and rewarding journey

Nov 1613:30
Conference pass

Implementation of choice based Origin and Destination Revenue Management for Long distance journeys

Commercial Strategy
Philipp Bartke, Head of RM Systems Development, DB Fernverkehr AG
Nov 1613:30
Conference pass

Launching the night train between Scandinavia and the Continent: the time is now

Sustainability
  • How are SJ positioning the new sleeper train product and what market are we looking to attract?
  • Once is a charm: What services are in place to ensure that customers are converted to travel by night-train?
  • Positioning the night train as an act of Green activism: does the sustainability strategy work?
Nov 1613:30
Conference pass

SNCF Tech4Mobility’s plans to revolutionize mobility deserts and rural mobility

Mobility
  • Unveiling the many projects and plans SNCF has to bring about real modal shifts in rural and suburban areas
  • Discussing the role of infrastructure in rural mobility and how we can lower barriers of cost
  • What does the future of rural mobility look like and what are the solutions we can implement to get there?

Nov 1613:30
Conference pass

The future of announcements: Introducing AI sign language from the University of Amsterdam  

Customer Experience
  • What are the current challenges deaf and hearing-impaired passengers face when using public transportation?
  • Initial findings from the SignLab’s AI sign language prototype
  • Creating comfortable, confident, and autonomous journeys for all passengers

Nov 1614:00
Conference pass

Case Study: How Irish Rail is updating the end-to-end customer journey to ensure inclusive travel?

Customer Experience
  • How can we update legacy systems and aging infrastructure to meet the needs of all passengers today?
  • Recent feedback from the Irish Rail accessibility application pilot
  • Engaging technological partners, governments, and passengers in order to get feedback and create accessible journeys.

Nov 1614:00
Conference pass

Leading a revolution: Revival of the Night Trains at ÖBB

Sustainability
  • Competing head on with aviation: how has the night train revival grown so far across the ÖBB network?
  • Developing our product to truly cater for interested customers and creating long lasting behaviour shift
  • Bringing the Night Train experience into the 21st century with new rolling stock and digitised services
Nov 1614:00
Conference pass

Preventing ticketing fraud in an increasingly digital atmosphere

Payments
  • What are the biggest challenges that rail faces in protecting revenue and preventing fraud with new ticketing technology?
  • How FirstGroup protects revenue at every stage of the journey using digital solutions
  • Protecting your brand’s reputation through fair and structured responses to revenue fraud

Nov 1614:00
Conference pass

Testing the market with new reactions to Revenue Management and Pricing Strategy

Commercial Strategy
  • Have we truly understand how to encourage travellers back to public transport?
  • Experimentation with our customers on booking behaviours, pricing tolerance and packages
  • Understanding who our new customers are and their needs
Nov 1614:15
Conference pass

The Eurolink initiative: optimising rail infrastructure to foster international rail connections

Sustainability
  • Sharing our philosophy of achieving real impact on our railway infrastructure
  • What are the biggest challenges which form barriers to transformation and how can the industry overcome these?
  • Deep dive: Understand the impact our work has had on successful projects
Nov 1614:30
Conference pass

 Panel: Is the development of collective mobility solutions in rural areas possible in the near future?

Mobility
  • What are the barriers to suburban and rural mobility?
  • How to lessen car dependency in non-urban environments and encourage a modal shift to sustainable modes of transport?
  • What economic models can best facilitate the development of collective mobility solutions in suburban and rural communities?
  • From AV’s, demand-responsive transit, and post-bus shuttles: Discussing the various successful trials and projects which reveal the future of rural mobility

Nov 1614:30
Conference pass

Increasing public transport’s modal share with revenue management and pricing strategy

Commercial Strategy
  • Do we truly understand the new expectations, behaviours and willingness to pay of today’s customers?
  • What insights can our panel share from AB Testing, experimentation and surveys conducted in 2022?
  • Do we know enough about our customers to truly target specific segments with personalised fares and products?
Nov 1614:30
Conference pass

Open architecture payments: how open standards unlocks TransLink’s revenue potential

Payments
  • TransLink’s experience creating a flexible ticketing system for all passengers
  • Facilitating competition, innovation, and interoperability using your payment system
  • Creating more unique and convenient methods of payment to make travel second nature

Nov 1614:30
Conference pass

Panel: How can we make public transportation accessible?

Customer Experience
  • What are the biggest obstacles to an end-to-end accessible and autonomous journey’s?
  • How to get feedback from passengers with a variety of accessibility requirements?
  • Does public transport need to create universal accessible passenger standards?
  • From accessible websites to station navigation tools: discussing our solutions to solving the problems with accessibility

Nov 1614:30
Conference pass

The long term outlook for Rail: What does build back better mean in reality?

Sustainability
Nov 1614:45
Conference pass

Fireside Chat: Simplifying the German ticketing experience with Eezy.nrw

Payments
  • Discussing the challenges and benefits of creating a region-wide Check-in-check-out ticketing system
  • Overcoming political and technical hurdles to create fair and transparent ticketing
  • Our initial findings on passenger experiences using seamless ticketing technology

Nov 1614:45
Conference pass

How can Europe overcome the challenges of increasing international rail connections to truly offer a competitive choice to travellers?

Sustainability
  • How can we remove barriers to entry so new players can effectively compete in the international market?
  • Reviewing our systems for timetabling, infrastructure investment spending and track charges?
  • Navigating the regional, national and international political landscape in Europe to prioritise sustainable transport solutions
Nov 1617:00
Conference pass

Autonomous journeys: inclusion meets equity

Keynotes
  • Aligning passenger expectation to provider offerings; making transport inclusive to deliver benefits for all of society
  • Modernising standards to fulfil equality legislation and delivering an inclusive transport system
  • The future of independence is autonomy and self-determination for an inclusive society
Nov 1617:15
Conference pass

Transport for Humans: What insights can behavioural science offer public transport?

Keynotes
  • How can we create transport systems that work for passengers rather than making passengers work for transport systems?
  • What are the key factors that affect passenger's decisions to take, or not take, sustainable transport options?
  • Implementing behavioural science into the entire business lifecycle
Nov 1617:30
Conference pass

Meeting the future skills gap with broader diversity and inclusion in the public transport workforce

Keynotes

As public transport operators continue to struggle with diverse workforces which reflect the communities they work in, we will discuss how public transport companies can attract, train, retain, and promote people from all backgrounds.

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Nov 179:05
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Nov 179:15
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Nov 179:25
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Nov 1711:30
Conference pass

As electric cars usage grows, what will public transport’s USP be?

Sustainability
  • How can we compete with the Green credentials of the Electric Car?
  • Sharing how VY is preparing for this challenge as Norway leads the growth in electric vehicles
Nov 1711:30
Conference pass

Creating a customer-oriented culture through market research

Customer Experience
  • What do the customers of today and tomorrow want from their journeys?
  • Methods SNCB has used to gain accurate and insightful customer feedback
  • How to implement research findings at every level of your organization
Nov 1711:30
Conference pass

Creating new revenue streams which benefit our revenue and elevate customer experience

Commercial Strategy
  • Exploring new ancillary services at LNER: what opportunities have we identified?
  • New uses for space at our stations: how are we implementing experiences and offers which benefit the customers
  • Exploring the advantages of packages instead of people: is there a real business case in moving parcels at low peak times?
Nov 1711:30
Conference pass

How Eurostar is creating a seamless and contactless customer experience through biometric ticketing

Ticketing
  • Our findings so far in rolling out our new biometric ticketing technology
  • Responding to the needs of travellers today by creating contactless and socially-distanced ticketing
  • How can high speed rail make borders and travel restrictions less of a barrier for passengers
  • The role virtual queues have in improving customer experience at stations
Nov 1711:30
Conference pass

How Jelbi is encouraging a modal shift with a wholistic mobility ecosystems

Mobility
  • How BVG created the world’s largest MaaS application
  • What role do mobility platforms like Jelbi have in encouraging people to use public transportation?
  • Discussing which models of governance best facilitate MaaS: What roles do governments and PTO’s have in facilitating mobility?

Nov 1711:30
Conference pass

What can telecom data tell us about our passengers and where our business is missing out?

Digital Transformation
  • Accessing Telecom data to understand travel patterns and the realities of our customers behaviour
  • How has Onnibus been working with Telecommunications Data to gain actionable insight into our customers
  • Sharing our success with the project so far
Nov 1711:45
Conference pass

Delivering the sustainable last mile: Faster. Cleaner. More efficient.

Sustainability
  • How can sustainable last mile delivery become a reality in light of growing demand, higher customer expectations, municipal constraints and carrier objectives?
  • How will the North American Community of interest partnership develop solutions to overcome barriers to sustainable mobility including higher customer expectations, municipal constraints and carrier objectives?
  • Accenture’s perspectives: What are the next steps in achieving last-mile delivery and sustainable mobility in North America?
Rahul Gupta, Managing Director, Infrastructure and Mobility Lead, Public Sector, North America, Accenture
Nov 1711:45
Conference pass

Getting the most from a smart ticketing system

Ticketing
  • How Scheidt & Bachmann’s FareGo fare collection systems creates tangible benefits for both passengers and operators
  • Ingraining technical innovation into the core pf fare collection
  • The future of seamless door-to-door ticketing journeys

Nov 1711:45
Conference pass

Orchestrating and financing sustainable mobility

Mobility
  • Understanding door-to-door travel behaviours and inspiring people to change their travel habits
  • How we can incentivize sustainable travel to make it people’s first choice
  • Financing and rewarding behaviour change through merchants and sustainability fund
Nov 1711:45
Conference pass

Ushering in the era of Connected Travel

Customer Experience
  • How Nagarro leverages expertise, technology, and a unique suite of industry-awarded solutions to enable operators to create a fully digitalized and automated travel system for a care-free customer experience.
Nov 1712:00
Conference pass

Developing our ancillary revenue strategy to improve customer experience and bolster revenues

Commercial Strategy
  • Identifying opportunities to create new revenue streams
  • Optimising operational based ancillary revenue for real revenue generation
  • Balancing digital and physical services across the business
Henry Ledden, Head Of Commercial - Ancillaries, New Digital Business, Eurostar International Ltd
Nov 1712:00
Conference pass

How to meet passenger expectations for information and service at small stations

Customer Experience
  • Meeting new challenges as sales shift more and more into digital channels while the need for information and service remains at the stations
  • Deutsche Bahn’s insights into their solution to provide human assistance at small stations
  • Are video counters and AI going to launch a digital revolution at our stations?
Nov 1712:00
Conference pass

Launching a new open access rail connection with a green first brand

Sustainability
  • Sharing the stats on our record breaking launch in the UK
  • How are we meeting the sustainability challenge head on?
  • Communicating & marketing our core vision with the public: our strategy & success
Nov 1712:00
Conference pass

ÖBB Smart Journey: Will automatic ticketing revolutionize the ticketing experience?

Ticketing
  • Our initial findings with ÖBB Smart Journey: How have customers responded to our innovative automatic ticketing system?
  • What are the benefits of a hands-off and simple post-payment system for transport operators?
  • From technical hurdles to organizational change: what are the biggest challenges in implementing ÖBB Smart Journey?
Nov 1712:00
Conference pass

Reimagining stations and vehicles to meet the needs of today’s passengers

Mobility
  • What is the impact of current and future travel patterns on our busses, trains, and stations?
  • How can we create flexible vehicles and stations which benefits all types of passengers?
  • What do mobility hubs need to promote intermodality and modal shifts?
Nov 1712:00
Conference pass

Sharing DSB Lab’s success story: making mobility solutions focused on the commuter journey

Digital Transformation
  • Sharing our success of launching a niche mobility solution for commuters in Denmark
  • How DSB approached this challenge and created a successful launch pad for future growth
  • Creating a new platform for this market and our future growth strategy
Nov 1712:15
Conference pass

Simplifying the ticketing experience for effortless end-to-end customer journeys

Ticketing
  • How Init is creating the most user-friendly travel experiences through open-loop ticketing solutions
  • Transforming journeys with first-and-last mile booking
  • Our vision of the future of mobility and payment solutions

Nov 1712:30
Conference pass

Creating optimized conditions for a sustainable mobility system:

Sustainability
  • What is the future position of rail and public transport in the competition for sustainable transportation?
  • Between which transportation modes or market segments modal shift has the potential for sustainability?
  • Which changes in transportation planning and policy are needed to achieve maximum on sustainability?
Nov 1712:30
Conference pass

Evolving ticketing technologies in Northern Ireland to build back better

Ticketing
  • Discussing Translink’s future vision of ticketing and the roadmap for change
  • Bringing people onboard with new ticketing solutions like EMV and ABT
  • How can EMV and contactless ticketing help us break down barriers and silos to further integrate our transport systems?
Nov 1712:30
Conference pass

Improving customer experience through ancillary and door-to-door services

Commercial Strategy
  • Identifying and creating new ancillary services and sales flows
  • Offering first and last mile connections for green and smooth travel
Tiina Honkanen, Head of Product & Concept Design, VR
Hanna Castrén-Ollila, Senior Business Manager, MaaS and New Business, VR
Nov 1712:30
Conference pass

More than functional mobility hubs: Uncovering the stations of the future with NS

Customer Experience
  • In what ways have passenger’s expectations of stations changed and how can we rise to meet and exceed these expectations?
  • Going beyond function: creating stations passengers will delight in through creative interiors, attractive retailers and social collaborations with the station environment
  • Using proactive media campaigns to make station visitors and local residents aware of what more is available at the station than just the train
Nov 1712:30
Conference pass

Sharing our Digital Strategy designed to solve real world challenges for our customers

Digital Transformation
  • What does our overarching strategy focus on?
  • Sharing some tangible successes including our ‘In your neighbourhood’ solution
  • Making our solutions as targeted and personalised as possible to deliver the greatest value to users
Nov 1712:30
Conference pass

Unpacking door-to-door mobility solutions in Hamburg

Mobility
  • How Hamburg is working towards mobility within 5 minutes of any point in the city
  • From AV shuttles to seamless mobility apps: Sharing a few of our innovative & exciting projects
  • What are the biggest challenges and opportunities to creating a door-to-door mobility network?
Nov 1712:45
Conference pass

Case study: Sharing our experiences with operating the largest EV bus fleet in the Americas

Sustainability
  • How Metbus rapidly expanded its EV fleet to what it is today
  • Beyond technical considerations: what challenges does zero-emission fleet present operators?
  • Discussing our vision of the future for electric buss fleets globally

Nov 1712:45
Conference pass

Creating the legislative framework for promoting successful multimodal mobility

Mobility
  • What role does national and international legislation have in improving mobility?
  • Discussing the possibilities data sharing legislation has in promoting widespread successful and multimodal mobility
  • Encouraging mobility cooperation, collaboration, and innovation with data

Nov 1712:45
Conference pass

Expanding our revenue sources to optimise spend per traveller

Commercial Strategy
Nov 1712:45
Conference pass

How Thales is shaping an all-in-one ticketing and mobility experience for all

Ticketing
  • How to provide better access to mobility solutions in urban areas despite the fragmented mobility eco-system?
  • Empowering multi-modal journeys through a simple and seamless ticketing platform
  • From in station, to mobile, to onboard, to multimodal: Creating fare collection solutions for all of transport

Nov 1713:00
Conference pass

Extending Renfe’s approach to Open Innovation with our Trenlab programme

Digital Transformation
  • What impact has Trenlab had on the culture of innovation and collaboration at Renfe?
  • Sharing some of our key successes and learnings over the years Trenlab has been running
  • Improving our approach to intellectual property rights: Renfe’s approach
Pilar Gorriz Ramon, Head of Innovation, Renfe
Nov 1713:00
Conference pass

GVB: Encouraging the shift to EMV ticketing in Amsterdam

Ticketing
  • How GVB is facilitating the movement of customers to new mobile and open loop ticketing solutions?
  • Our experience fostering partnerships with local business and stakeholders to shift passenger behaviours
  • Not leaving passengers behind when implementing new ticketing technology
Nov 1713:00
Conference pass

Is deeper integration of MaaS application the solution to encouraging a modal shift?

Mobility
  • How Weiner Linien approach a fully integrated mobility ecosystem in Vienna
  • Creating a user-friendly application while not compromising mobility options
  • Understanding what customers prioritize: simplicity or deep integration of their mobility application?
Nov 1713:00
Conference pass

Rail Baltica – delivering a strategic North-East European corridor for the future passenger

Customer Experience
  • A greenfield infrastructure project integrating the Baltics into the European rail network
  • A new corridor with cross border connection for prospective passengers
  • Future seamless multimodal connectivity and sustainable economic development
  • A catalyst for opportunities, convenient travel and freedom for future passengers

Nov 1713:00
Conference pass

Setting the conditions for a sustainable network as a PTA

Sustainability
  • Establishing our expectations of sustainability on the network
  • Implementing sustainable expectations in our tender packages
  • Working collaboratively and beyond our brief to support the implementation of electrification
Gerard Hellburg, Program Manager Clean & Sustainable, Vervoerregio Amsterdam
Nov 1714:30
Conference pass

An insight into the future distribution strategy from SBB

Distribution
  • How is SBB working to build an open and inclusive distribution structure
  • Optimising our distribution capabilities to engage with the wider industry
  • Exploring the landscape of new regulatory initiatives their potential impact on our distribution capabilities
  • Our progress so far and ambitions for the future
Nov 1714:30
Conference pass

Developing a new commercial strategy to increase ridership and engagement with our travellers

Commercial Strategy
  • Encouraging a resurgence of rail travel in Spain in the post-covid landscape: our approach
  • Exploring Renfe’s new approach to loyalty in order to actively attract and engage travellers
  • Creating new revenue streams for different segments of our customers
Javier Marin Martinon, Director of Comercial for Clientes y Fidelizacion, Renfe
Nov 1714:30
Conference pass

Fostering customer satisfaction despite connectivity limits using DB Connectivity Radar 

Customer Experience
  • How to tackle customer dissatisfaction of current connectivity capabilities by filling the information gap with more and better information
  • Discussing what alternatives we can offer customers when connectivity issues arise
  • Our initial findings and customer feedback on DB Connectivity Radar

Nov 1714:30
Conference pass

Heathrow Express & frictionless ticketing with GoogleMaps

Ticketing
  • Making ticketing as convenient as possible for Heathrow passengers
  • Shedding light onto passengers booking patterns: where, when, and how are customers buying their tickets now?
  • How to facilitate equitable cooperate with large partners like GoogleMaps

Nov 1714:30
Conference pass

Reinvigorating public transport in Oslo with an innovation first mindset

Digital Transformation
  • How have we managed to implement the value of innovation across the business?
  • Driving new solutions which improve access and lower costs: achieving this elusive goal
  • Sharing our successes and failures of innovation at Ruter
Endre Angelvik, Executive Vice President, Radical Innovation, RUTER
Nov 1714:30
Conference pass

Rivier’s mission to connect mobility in the Netherlands 

Mobility
  • Rivier’s ambition to connect mobility and MaaS providers to passengers by building a low cost, transparent, scalable, and neutral platform.
  • Key findings and experiences from our MVP launch; Exploring our challenges and opportunities thus far.
  • Operating within, cooperating with, and shaping the Dutch MaaS-ecosystem.

Nov 1714:45
Conference pass

Achieving a first-class onboard experience with innovative digital based customer services

Customer Experience
  • How Paxlife helps optimize your customer experience capabilities with flexible, straightforward, and functional digital solutions
  • Introducing enhanced at seat catering capabilities to increase customer loyalty
  • Providing unparalleled insight into buying patterns to truly understand what your passengers want

Nov 1715:00
Conference pass

Creating a long term digital blueprint for the full LNER business

Digital Transformation
  • How we approached our long term digital strategy which allows room for innovation?
  • Influencing outside our digital bubble: bringing the business with us
  • Sharing our successes with innovative start ups and new product creation
Adrian Varma, Head Of Business Transformation, LNER
Nov 1715:00
Conference pass

How we are positioning our product to make our trains attractive to Austrians

Commercial Strategy
  • Positioning ÖBB as the backbone of transport in Austria
  • How are we innovating our offers and products to attract a new generation of travellers?
  • Our growth trajectory for rail usage in Austria
Nov 1715:00
Conference pass

How will the new OSDM standards create new value for the rail distribution ecosystem?

Distribution
  • Outlining the vision for the new OSDM system
  • An update on our developments so far
  • What impact will the new infrastructure have on distribution capabilities in rail and beyond?
Nov 1715:00
Conference pass

SNCF Connect: The future of smart, personalized, and sustainable mobility services

Mobility
  • From short to long distance & from first to last mile: Developing a wholistic travel application
  • How SNCF is revolutionizing journey planning with machine learning and endless modality options
  • SNCF’s vision for a stressless and simple modal shift in France

Nov 1715:00
Conference pass

Transforming SNCB’s ticketing into a seamless and simplified experience

Ticketing
  • Revealing how SNCB is innovating its ticketing platform for a frictionless experience
  • Exploring our roadmap for short and long term vision for ticketing developments
  • How will changing ticketing better our customer’s experience?

Nov 1715:15
Conference pass

The importance of connectivity in improving the passenger experience

Customer Experience
  • Using onboard connectivity to make public transport a more attractive option
  • The direct effect of onboard connectivity on passenger satisfaction
  • The future of connected applications and further business cases

Nov 1715:15
Conference pass

The importance of connectivity in improving the passenger experience

Customer Experience
  • Using onboard connectivity to make public transport a more attractive option
  • The direct effect of onboard connectivity on passenger satisfaction
  • The future of connected applications and further business cases

Nov 1715:30
Conference pass

Case Study: Barcelona's experience creating the connected mobility of the future

Customer Experience
  • Sharing Mobile World Capital Barcelona’s many successful case studies for transport connectivity
  • How can 5G revolutionize customer’s experiences with rail, busses, and mobility?
  • Our experience transforming ideas and projects into successful 5G business cases
Nov 1715:30
Conference pass

Creating a national MaaS in Spain with Renfe

Mobility
  • Renfe’s current mobility strategy and vision for 2023 - 2028
  • Our current progress in working towards Renfe-as-a-Service: trials, testing feedback, and partnerships
  • How to integrate new mobility services with a traditional rail focus
  • Can you create seamless, door-to-door mobility journeys on a national level?

Nov 1715:30
Conference pass

Designing the Digital Infrastructure to support the traveller of tomorrow with the Great British Railway

Digital Transformation
  • Starting with our vision of the future customer: how will we be behaving in 40 years time?
  • What needs to underpin the digital transformation that the creation of Great British Rail creates?
  • Flexible, agile and nimble: how these words will describe the digital backbone of the future Great British Railways
Nov 1715:30
Conference pass

NEORide: making contactless ticketing economically accessible with cash-to-mobile

Ticketing
  • How NEORide developed and implemented cash-to-mobile ticketing across multiple regions
  • Not leaving behind the unbanked and phone-less in the switch to future ticketing technology
  • What are the barriers to ticketing and how can we remove them?

Nov 1715:30
Conference pass

Sharing our experience of creating a system for package travel and the challenges that still exist

Distribution
  • Why ÖBB has invested in a package travel solution
  • What developments need to be seen in the wider distribution market for rail to truly meet demand?
Nov 1715:45
Conference pass

 Panel: How can ticketing help us cross borders?

Ticketing
  • Discussing the ways in which ticketing technology such as ABT, standardized interfaces, and CiCo can ease international travel  
  • Encouraging a modal shift in passengers by simplifying travel, ticketing, and distribution
  • Can ticketing help break down silos of information and help create cross-border cooperation?  
  • Discussing our successes in recent efforts to break down borders and encourage sustainable international travel 

Nov 1715:45
Conference pass

Case Study: A vision of harmonized, simplified, and data-driven mobility in Benelux

Mobility
  • Discussing big question of governance models for MaaS: Who is best suited to encourage a modal shift?
  • How can we make data support out public transport while remaining GDPR-compliant?
  • Unveiling our goals for cross-border mobility and transportation & the solutions which can get us there
Nov 1715:45
Conference pass

Panel: Allowing passengers to do it all from the comfort of their seat with greater connectivity?

Customer Experience
  • Discussing what services and features customers want from their onboard connectivity 
  • What are the greatest potential revenues streams for onboard connectivity?  
  • Streamlining and stabilizing the entire onboard experience from simplifying logins to straightforward at-seat ordering and streaming 
  • A vision of the future of connectivity: What can we promise customers now and in the near future?

Nov 1715:45
Conference pass

Panel: Innovation and public transport: how can operators compare with the Start Up Mindset?

Digital Transformation
  • How can we truly reap the rewards of innovation in the traditional transport industry?
  • Is it possible to showcase the value of investing in a fail fast, innovation culture with public money on the line?
  • Creating space to work with young Start Ups and SMEs who are too young to win tenders
  • Sharing our lessons learnt and advice to other organisations starting their innovation journey
Nov 1715:45
Conference pass

Total Revenue Management : how optimizing more than the single seat price can increase the leverage of RM

Commercial Strategy
  • Moving beyond optimising the ‘right to travel’ that has dominated RM strategy for the past two decades
  • How can train & bus operators maximise revenue generation through the entire trip
  • How ancillary management, connection pricing and post-booking optimisation can be driven by RM

Remi Habfast, Vice President, Wiremind
Nov 1716:00
Conference pass

Attracting the slow leisure tourism market as a natural partner for Rail

Distribution
  • What's slow travel, and how big is theopportunity?

  • Who's embracing slow travel? What do these customers look like?

  • How to take your first steps into slow travel, and how we're partnering with rail operators to create a win-win for operators and customers in leisure

Cat Jones, Byway
Nov 1716:00
Conference pass

ÖBB 360 – a path for developing a full service mobility provider

Mobility
  • ÖBB’s current vision of mobility for all and scaling this for the future
  • What are the barriers for different types of passengers and how to design mobility solutions to fit their needs?
  • Our findings on recent case studies: from mobility budgets to rural micro mobility solutions

Nov 1716:00
Conference pass

Thinking outside the box to attract new customers and achieve strong revenue growth

Commercial Strategy
Nov 1717:20
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How can the public transport industry enter into a competitive mindset to truly understand, attract and retain customers?

Keynotes

For the first time in the history of public transport, operators are truly having to compete for travellers. This panel discussion will explore leading edge customer experience and how successful brands create products, experiences and internal processes to create long term engagement and loyalty from customers.

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Nov 189:00
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Creating the conditions for wide spread modal shift to public transport: A hopeless pipedream or realistic vision?

Keynotes
  • What are the biggest barriers to creating systems where sustainable, emission free and net zero carbon transport is the norm?
  • Understanding the realities of our customers: what incentivises them to travel by public transport and how we can we encourage more to do so?
  • What role does green financing play in the better development of sustainable transport?
  • Overcoming the contract culture: how can transport operators realise their true influence beyond fulfilling contractual necessities?
Nov 1812:15
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Data Strategies to support the future of mobility - what can we learn from the success of Open Banking?

Digital Transformation
  • Open Data, Shared Data and Smart Data defined - where does yours sit on the Data Spectrum?

  • Data sharing initiatives and legislation planned for the transport & mobility sector

  • What should authorities, operators and providers do to prepare for this transformation?

Nov 1812:15
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Encouraging effortless national travel with the Klimaticket  

Ticketing
  • Klimaticket’s findings: Is a nation-wide transport ticket possible, popular, and profitable?  
  • Encouraging a national modal shift with simple and seamless rail travel  
  • How to facilitate large-scale partnerships to push easy and green travel  

Nov 1812:15
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Sharing Deutsche Bahn’s success with Air/ Rail interlining

Distribution
  • Working with Lufthansa group to enrich the DB product with Lufthansa specific elements
  • Airline Connect: working with Easyjet to feed DB’s dynamic fares into the Easyjet system
Nov 1812:15
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Sharing the results from the loyalty program: better data, incentivised customers

Commercial Strategy
  • Building our loyalty program to incentivise travel with DSB
  • What benefits will this bring us in terms of data & customer insights?
  • What has the impact of our program been on travel behaviours and revenue?
Jorgen Scott, Head Of Revenue Management, DSB
Nov 1812:15
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SJ’s vision for becoming more customer focused in a digital world

Customer Experience
  • How to create digital services for the customer of tomorrow
  • Best practices for implementing digital infrastructure to create a personalized, speedy, and a frictionless digital experience
  • SJ’s experiences from implementing a new booking system enabling a more flexible customer offering

Nov 1812:15
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What role do AV’s have in our future transport according to Ruter?  

Mobility
  • What is Ruter’s short- and long-term vision for the use autonomous vehicles based on multiple trials? 
  • Discussing how and when autonomous vehicles will change public transportation?  
  • What are opportunities and challenges for AV’s in rural and suburban communities?  

Nov 1812:30
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How can rail make the most of loyalty: sharing our experience from commercially most successful loyalty programs

Commercial Strategy
  • What lessons can rail learn from aviation loyalty program success?
  • 3 reasons railway loyalty programs thrive or die
  • Evaluating future trends in loyalty and their application in rail
Nov 1812:45
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Creating the environment for rail distribution to truly meet travel industry standards and customer expectations

Distribution
  • Exploring the standardisation needed to allow rail operators to co-operate on international travel
  • What are the biggest challenges preventing a growth in international rail sales
  • Pushing the sustainability agenda: supporting businesses looking to reduce their carbon emissions with sustainable travel options
Nov 1812:45
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Fireside chat: Using data to make mobility and future cities work in harmony 

Mobility
  • Discussing the ways in which greater connectivity between mobility fleets and cities can create mobility ecosystems 
  • How we can reclaim urban spaces to facilitate easy and green travel decisions  
  • Examples of how data can address the problems of an urban transport environment  

Nov 1812:45
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Fireside Chat: What does the rolling stock of the future look like?

Customer Experience
  • What parts of traditional rolling stock can be upgraded, digitized, and made more flexible and customer friendly?
  • Enhancing passenger journeys by providing customers with more control and more information.
  • How are travel patterns changing and how can we respond to meet these new demands?
  • Methods of using our new fleets to make the customers want to engage and use them

Nov 1812:45
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Moving from Data to knowledge: How Entur is working to optimise insights from the data we have

Digital Transformation
  • Engaging with cross industry organisations on a Data Mesh system in Norway
  • What value do we see in our data and how can we make this a reality?
  • Navigating the challenges of GDPR and ensuring the security of our users
Nov 1812:45
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TfL's simple and flexible ticketing options in uncertain times

Ticketing
  • How TfL is continually innovating ticketing and payment options despite the financial uncertainty of the pandemic
  • Predicting what post-pandemic passengers will want from ticketing
  • Expanding and enhancing Pay As You Go in the midst of rapidly changing travel patterns

Nov 1813:00
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How SBB’s automatic ticketing system balances data insights with privacy concerns

Ticketing
  • How SBB has mitigated privacy concerns with their highly efficient CiBo ticketing system
  • What insights can we gain with a high transparency ticketing system like CiBo?
  • How to use data insights from ticketing to improve the customer experience

Nov 1813:00
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Relaunching our Loyalty Program at LTG Link as part of our wider customer proposition transformation

Commercial Strategy
Dovilė Aleksandravičienė, Director Of Business Development And Marketing Department, Lithuanian railways
Nov 1813:00
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The role of digital in shaping mobility of the future: the Eurail perspective

Digital Transformation
Nov 1814:30
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Fostering strong customer relations through disruption management strategies

Customer Experience
  • How Trenitalia is using multiple channels to deliver clear and concise information during disruptions
  • Discussing strategies and best practices for re-planning and resuming services quickly
  • What kind of assistance and care should be provided in case of delays to keep customers satisfied?
Nov 1814:30
Conference pass

How Deutsche Bahn is engaging businesses in sustainable transport with Bonvoyo

Mobility
  • Moving away from company cars and towards more sustainable travel with integrated mobility budgets like Bonvoyo
  • What are the current barriers for B2B2C travel and how can we overcome them?
  • Examples of how businesses can encourage employees to make more sustainable transport decisions and accelerate a modal shift?
Nov 1814:30
Conference pass

Using Technology to develop a comprehensive distribution landscape through greater customer segmentation at Eurostar

Distribution
  • Sharing Eurostar’s renewed holistic distribution network
  • How important is technology in creating new sales channels with third party vendor
  • Creating new tools with a focus on empowering partners to provide self-service and an enhanced user experience: driving the value for Eurostar
Nov 1814:45
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Wiener Linien brings innovation to the rails of Vienna metro system – Passenger Info Plus

Customer Experience
  • Introducing the PIS+ project and the future of on-board real-time information
  • Using dynamic information to communicate with and direct passengers for stress-free trips
  • Discussing the role of real-time information in disruption management
Nov 1815:00
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Growing your distribution capabilities in the Asian Market: LNER’s experience

Distribution
  • Navigating the Asian market with their complex digital landscape
  • How LNER is positioning itself in this market and plans for the future
  • Developing a smart website to attract different market segments across the Asian players
Nov 1815:00
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Navigating the liberalised landscape as a State Owned Operator: Cesky Drahy’s approach

Commercial Strategy
  • Sharing our key learnings from the liberalisation period in Czech Republic as the incumbent operator
  • Developing a traditional form of cooperation to develop international connections and the benefits of this approach
  • Future outlook and development of partnerships and cooperation for international connections
Nov 1815:00
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The future of fares and how new ticketing solutions will be impacting the future?

Commercial Strategy
  • How are TFW able to implement new fare products whilst navigating the complex legislation in place?
  • The role of integrated transport and working effectively with the bus industry to optimise time tabling & fare products
  • How can new fare types ultimately make it easier for the public to leave their cars at home?
Nov 1815:00
Conference pass

Unpacking Amsterdam’s 2030 vision of a 100% emission free city using MaaS

Mobility
  • Discussing the many mobility projects the city of Amsterdam is utilizing to change travel patterns
  • What does a “human centred city” look like and how can we work towards this goal?
  • How to create and use infrastructure to promote active modes of travel
Nov 1815:00
Conference pass

Using real-time information to create wholistic disruption management solutions

Customer Experience
  • Discussing NS’s new solutions for providing useful and personalized real-time information to passengers
  • Going beyond borders: How delivering real-time information for inter-rail travel can help facilitate more cross-border rail journeys
  • Learning from NS International’s initial findings on how best to inform customers during disruptions

Nov 1815:15
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Sharing Deutsche Bahn’s new fully centralized and automated passenger information system

Customer Experience
  • Exploring the rollout of the newly launched passenger information system for all DB stations
  • What new information does this fully automated system offer passengers?
  • From disruption visualization to automated speech to text: how can we deliver real-time information in a variety of formats?
Nov 1815:30
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50 years of Interrail: how have we shaped behaviours of travelling by rail and what does the future hold?

Distribution
  • How has rail travel behaviour changed in the last decades?
  • What does the future hold in innovation and digitisation?
  • How can operators capture the revived interest in slow travel in all segments?
  • How to encourage travel during non-peak seasons with new ideas and strategies?
Moderator: Nicky Gardner, Journalist, hidden europe publications
Natascha Hooft, Pricing & Revenue Management Expert/Vice Chair Eurail BV, SNCB + Eurail BV
Jody Bauer, Research Analyst, Eurail
Nov 1815:30
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Panel: How to give passengers back control with real-time information

Customer Experience
  • What does the future of real-time information look like for transit operators?
  • Revealing the biggest barriers to delivering quick and relevant real-time-information to passengers?
  • What are the specific challenges cross-border operators face in delivering real-time information and how to mitigate them
  • Discussing multi-channel communications: how to get information to the right people in the right ways
  • What possibilities does greater access to up-to-date information open up for operators and passengers?
Nov 1815:30
Conference pass

Reaping the rewards of our new IT infrastructure to provide premium services

Commercial Strategy
  • How rail in Slovenia has been transformed to attract new customers
  • Our experience so far and insights into the value created
  • Looking ahead: how we are working to create a strong legacy for ZSSK
Nov 1815:30
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Taking inspiration from NOMAD MaaS on how to manage third-party mobility partnerships

Mobility
  • Overcoming technical and geographic hurdles to encourage a large-scale modal shift
  • What does the roadmap towards deep integration and wides-spread availability of MaaS look like
  • Providing insights into the criteria necessary for successful cooperation between mobility providers, PTO’s and governments
Nov 1815:45
Conference pass

Fireside Chat: The evolution and future of mobility hubs in the Netherlands

Mobility
  • How NS is expanding the definition of mobility hubs beyond rail and towards shared mobility and intermodality
  • Discussing the ways stations can support and encourage modal shifts of both passengers and employees
  • Delving into NS’ pilot projects at stations to see what has been successful in promoting modal shifts for first and last mile
  • Creating concrete goals, guidelines, and timelines to measure the success of your mobility hubs
Nov 1815:45
Conference pass

Focusing on new international opportunities in Poland

Commercial Strategy
  • As Long Distance Rail is having a revival PKP is working to optimise our network
  • Overcoming the challenges around time tabling at an international level: the political playing field
  • Creating new connections, products & fares from Poland
last published: 10/Aug/22 08:45 GMT