Jerry Angrave | Customer Experience Consultant
Empathyce

World Aviation Festival Day 3 @ 11:45

Panel: How can airlines build trust through proactive customer communication?

• Delivering a truly exceptional omnichannel customer experience throughout their journey: how can tech like AI chatbots and automated notifications be used most effectively?
• Self-service vs. contact centres vs. in-person support – what do passengers really want?
• Delivering personalised experiences which truly enhance customer experience – effectively empowering our employees with digital insights
• How back-office processes impact passenger experience and communication – the hidden CX challenge.

Joan Martínez Merino, Head of Customer Experience, LEVEL AIRLINES

Dinah Libunao, Head of Customer Relations, Philippine Airlines

Yvette Baldin, Senior Manager Customer Experience, flydubai

Bill McKimm, VP of Travel, eSIM Go

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Bill McKimm / Panel: How can airlines build trust through proactive customer communication?

Bill McKimm, VP of Travel,
eSIM Go

Bill is a seasoned digital leader, with a track record of driving innovation and transformation across some of the world's top retail and travel brands.  From spearheading growth at Tesco.com and eBay, to leading Ancillary Revenue at easyJet, and shaping digital strategy at Kingfisher...

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Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce

Jo Lai, VP Customer Experience, Hopper