Jerry Angrave | Customer Experience Consultant
Empathyce

Jerry Angrave, Customer Experience Consultant, Empathyce

Appearances:



World Aviation Festival Day 3 @ 11:45

Panel: How can airlines build trust through proactive customer communication?

  • Delivering a truly exceptional omnichannel customer experience throughout their journey: how can tech like AI chatbots and automated notifications be used most effectively?
  • Self-service vs. contact centres vs. in-person support – what do passengers really want?
  • Delivering personalised experiences which truly enhance customer experience – effectively empowering our employees with digital insights
  • How back-office processes impact passenger experience and communication – the hidden CX challenge.
last published: 04/Jul/25 07:55 GMT

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