Julio Rodriguez | Head of Group Commercial Strategy and Planning
IAG

World Aviation Festival Day 2 @ 10:45

Panel: How can airlines become more effective retailers that are customer-centric rather than order centric?

• As business recovery is likely to be uneven and based on location how do we restart successfully while also take retailing to the next level?
• Has the pandemic given you an opportunity to rethink what retailing means to your airline?
• Where are the opportunities to enable more self-service through mobile and do we rely too much on pushing offers at the booking stage?
• As the need for real-time information, personalized offers and seamless transactions grow how can we move airline retailing into the future so we are closer to our customers?
• What is next beyond NDC and how will airlines mature as retailers as we head in to 2022?

Moderator: Clare Ward, Principal, Digital Transformation & Aviation, Aquila

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Clare Ward / Panel: How can airlines become more effective retailers that are customer-centric rather than order centric?

Clare Ward, Principal, Digital Transformation & Aviation,
Aquila

Clare is an innovative and accomplished executive with over 26 years’ experience in leadership roles from startups to the FTSE100, including companies such as British Airways, Etihad, Dubai Airports, and most recently Kenya Airways where she was CIO.  She has a track record of driving bottom line...

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Chris Phillips, Head of Global Sales & Accounts, ATPCO

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Chris Phillips / Panel: How can airlines become more effective retailers that are customer-centric rather than order centric?

Chris Phillips, Head of Global Sales & Accounts,
ATPCO

Chris is the Head of Global Sales and Partner Success at ATPCO, responsible for leading ATPCOs global partner engagement efforts. He joined ATPCO in 2019 and brings 30+ years of commercial airline and consulting experience to the team. His primary focus is developing and executing effective...

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Julio Rodriguez, Head of Group Commercial Strategy and Planning, IAG

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Julio Rodriguez / Panel: How can airlines become more effective retailers that are customer-centric rather than order centric?

Julio Rodriguez, Head of Group Commercial Strategy and Planning,
IAG

Since November 2017, Julio Rodriguez has held the role of Head of Group Commercial Strategy and Planning at IAG, parent company to British Airways, Iberia, Vueling, Aer Lingus and Level. Prior to assuming this position, Julio was Chief Commercial Officer at both airberlin and Vueling Airlines and...

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Pieter Bootsma, Chief Revenue Officer, Air France - KLM

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Pieter Bootsma / Panel: How can airlines become more effective retailers that are customer-centric rather than order centric?

Pieter Bootsma, Chief Revenue Officer,
Air France - KLM

Born in 1969, Pieter D. Bootsma is a graduate of the Technical University of Twente and holds a PhD in Business Engineering & Management Science. He is also an alumnus of Columbia University (USA) and IMD (High Performance Leadership, Singapore).Pieter Bootsma has 25+ years’ experience in...

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Christoffer Möller, COO, Snowfall

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Christoffer Möller / Panel: How can airlines become more effective retailers that are customer-centric rather than order centric?

Christoffer Möller, COO,
Snowfall

Christoffer Möller is an experienced travel tech executive and former management consultant. With a hands-on approach, he has led customer implementation across several travel sectors on a global scale. Being a true airline fan, with +100 flights a year, he is leading Snowfall in the company's...

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