Michael Bambacas | Owner
Create Learning

Day 1 @ 15:30

Selling it’s not a dirty word

Every veterinary clinic wants to do the best for the pet whilst managing a profitable and sustainable business.

However, some staff struggle with the concept of selling and this may cause them to miss making clear suggestions to pet owners because they feel they are being pushy.

The perception of being pushy can ultimately impact your bottom line.

We really don’t know what an owner is prepared to invest in the health of their pet so why do staff make those assumptions for them.

Michael Bambacas of Create Learning is a learning and development specialist who designs and delivers programs to the animal health, veterinary and agri-business sectors throughout Australia and New Zealand.

Michael will provide insights into the fundamental skill we take for granted, communication. He will challenge the status quo around the concept of selling.

In this presentation Michael Bambacas will discuss,

• Perceptions and barriers to selling
• Using confident language 
• Reinforcing value 

You will leave the presentation with several key strategies you can introduce to your staff to improve their communication with pet owners and help them feel more comfortable about selling because they are still doing what’s best for the pet.

Michael Bambacas, Owner, Create Learning

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Michael Bambacas / Selling it’s not a dirty word

Michael Bambacas, Owner,
Create Learning

Michael Bambacas is the founder and director of Create Learning. He brings over sixteen years experience in building greater employee engagement, productivity and return on learning and development investment. He designs and facilitates evidence-based learning programs and enjoys creating a space...

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