Michael Bambacas is the founder and director of Create Learning. He brings over fifteen years’ experience in building greater employee engagement, productivity and return on learning and development investment.
He designs and facilitates evidence-based learning programs and enjoys creating a space for people to connect and develop their skills. His training design and professional development programs are highly interactive and cover areas such as communication, sales, the customer experience, teamwork, accountability, leadership and mental health.
His extensive experience and insights working with the Animal Health, Veterinary, Agribusiness and healthcare industries has led to being a guest speaker at both national and international conferences.
The client experience is not always about giving customers what they want; it is about creating interactions that make them feel engaged and committed to your service and your clinic. In this session, Michael will share several concepts that complement customer service and enhance the client experience, resulting in greater loyalty. Join him for this engaging session and walk away with a few proven techniques you can apply straight away in your clinic.
Sponsorship Enquiries
Ellen.phelan@terrapinn.com
Speaking Enquiries
Amanda.liversage@terrapinn.com
Marketing Enquiries
natalie.mcclelland@terrapinn.com
Chinese Sales Enquiries
zhengyumeng@cccmhpie.org.cn
Startup Enquiries
Meg.OBrien@terrapinn.com