Jools Townsend is chief executive of Community Rail Network, where she leads the organisation’s strategic direction, supports a nationwide team, and champions the role of community rail in creating inclusive, sustainable travel. She works closely with the rail industry, government, and third-sector partners, while guiding the board on organisational development and long-term impact. A passionate advocate for sustainable transport and community-led change, Jools has dedicated her career to the third sector, specialising in communications, campaigning, and grassroots empowerment.