Malcolm Koh | Global Director, Customer Experience Practice, Transformation & Customer Engagement
Zendesk

Malcolm Koh, Global Director, Customer Experience Practice, Transformation & Customer Engagement, Zendesk

As the Director of CX Practice, Malcolm Koh is the “customer in residence” at Zendesk, based in Singapore. With over 25 years’ experience spanning retail, hospitality, airlines, financial services and tech, he has worked with some of the world’s most customer-centric brands.

In his role, Malcolm and his global team collaborates with existing and potential Zendesk customers to help them build customer experience strategies that optimize operations, scale businesses and drive business value. Prior to joining Zendesk, Malcolm was Head of Customer Experience at Grab Singapore.

Malcolms holds a Bachelor of Commerce from McGill University and a Master of Business Administration from the National University of Singapore. Outside of Zendesk, Malcolm loves running, restaurant experiences and spending time with his dogs.  

Appearances:



Seamless Asia 2023 Day 1 @ 10:45

Building resilience through customer experience: the power of AI

last published: 02/Jun/23 05:05 GMT

back to speakers

GET READY TO GO SEAMLESS IN 2023

 
 

SPONSORSHIP & EXHIBITION OPPORTUNITIES

Laura Binns

laura.binns@terrapinn.com

 

SPEAKING OPPORTUNITIES
 

Kathlene Mayuman

kathlene.mayuman@terrapinn.com

 

MEDIA & PARTNERSHIP OPPORTUNITIES
 

Jia Le Lim

jiale.lim@terrapinn.com

 


Join the #seamlessasia conversations online