Malcolm Koh | Global Director, Customer Experience Practice, Transformation & Customer Engagement
Zendesk

As the Director of CX Practice, Malcolm Koh is the “customer in residence” at Zendesk, based in Singapore. With over 25 years’ experience spanning retail, hospitality, airlines, financial services and tech, he has worked with some of the world’s most customer-centric brands.

In his role, Malcolm and his global team collaborates with existing and potential Zendesk customers to help them build customer experience strategies that optimize operations, scale businesses and drive business value. Prior to joining Zendesk, Malcolm was Head of Customer Experience at Grab Singapore.

Malcolms holds a Bachelor of Commerce from McGill University and a Master of Business Administration from the National University of Singapore. Outside of Zendesk, Malcolm loves running, restaurant experiences and spending time with his dogs.