Global Omnichannel Strategist and Transformation Manager with a focus on Retail business development and innovations. Specializes in Omnichannel Strategies, Technology Integration, Total Experience Strategy and Governance, Logistics, and Operations.
Experienced in guiding strategy for Retail, eCommerce, CRM, and Digital sectors, with an emphasis on Customer Experience and Total Experience. Regular presenter at international events, discussing Experience Centricity and Omnichannel Strategies. Trusted by IKEA, ECCO, Vodafone, Mobily, Staples and many more.
Offer valuable insights into best practices for e-commerce success in the rapidly evolving omnichannel landscape, ensuring retailers can effectively adapt to consumer demands and expectations.
Discover the future of retail and e-commerce at our dynamic 10-minute pitch, 'Unifying Commerce: A Total Experience Approach for Tomorrow's Retail,' presented by our company's leading expert with over 15 years in the field. This pitch is not just an exploration of industry trends; it's an invitation to experience firsthand how our company can be your partner in transformative growth.Discover the complexities of digital transformation in retail, focusing on Customer and Employee Experiences, Business Processes, and Omnichannel solutions. Learn how our company's expertise in POS, E-commerce, CRM, ERP, and more can streamline your operations and boost your success. Discover how we can help you grow sales, optimize governance, reduce costs, and revolutionize experiences.
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Jia Le Lim