2018 conference agenda

 

Get printable agenda

 

 

Singapore, 3 - 4 May 2018

Schedule

Create your personal agenda –check the favourite icon

May 309:00
Conference pass

Going Cashless: Interviews with Central Banks in Asia about their cashless strategies

Keynotes
  • Exploring how monetary policy is changing
  • How can central banks support these changes?
Paul Stoddart, CEO, VocaLinkUnited Kingdom
May 309:50
Conference pass

The global impact of real-time payments and how it helps to shape an economy

Keynotes
  • Since the launch of Faster Payments a decade ago, how has the demand for real-time increased around the globe?
  • How has the infrastructure moved on?
  • How is this helping to restructure an economy
  • What will the future look like?
Paul Stoddart, CEO, VocaLinkUnited Kingdom
May 310:10
Conference pass

Are we wrong about going cashless?

Keynotes
  • What are the challenges with going cashless and how can we overcome them?
  • The problem of building systems to replace cash: Culture, cash and human behaviour
  • Looking at Bitcoin: will it be the currency of the future?
Neal Cross, Chief Innovation Officer & MD, DBS BankSingapore
May 310:30
Conference pass

Amazon Pay in India: Achieving scale, creating opportunity and realising a cashless future

Keynotes
May 311:40
Conference pass

Cyber security through the supply chain as IOT hits the mainstream

Payments: Innovation
  • The government’s role in dictating how devices should be secured
  • How to gain customer trust amongst the widespread hacking stories
  • The role of blockchain in cybersecurity and IOT
Justin Dickerson, Vice President & General Manager, Global Financial Services, DataRobotUnited States
May 311:40
Conference pass

Personalisation at point-of-sale: Putting customer data front and centre at checkout

Payments: Adoption
  • Ensuring data accuracy: The importance of verifying correct data at POS to ensure any in-store interactions contain relevant information
  • Creating personalised offers based on previous purchases
  • Providing product recommendations based on shopper’s past purchases
  • Embedding instructional content into digital receipts to reduce returns
Adrien Desbaillets, President & Co-Founder, Salad Stop!Singapore
May 311:40
Conference pass

Making the case for National Digital ID Systems

Payments: Digital ID
  • How will national digital ID systems change the role of central banks?
  • The importance of collaboration between authorities, banks, telecom operators and other private sector players
  • Digital ID in India: What have been the positive and negative effects of Aadhar?
Abhishant Pant, Founder, Cashless JourneyIndia
May 311:40
Conference pass

Panel: How search marketing for eTailers is changing, and what they need to do to keep up

eCommerce: Marketing
  • How has Google improved its shopping suite for retailers?
  • Individual product indexing: Why this isn’t practical at scale, and what to do about it
  • Main menu navigation: How to ensure this is SEO-optimised
  • How to ensure product descriptions are up to par
May 311:40
Conference pass

A tech-first look at the warehouse of tomorrow

eCommerce: Supply Chain
  • A connected supply chain: Real time connection from all areas of the supply chain to improve efficiency
  • Smart Automation: Machines working in collaboration with humans to get more reliability and flexibility
  • How can Big Data and AI improve warehouse planning and increase productivity?
May 311:40
Conference pass

Putting fun at the heart of the retail experience through technology

Retail: Technology
  • Making your store social-media ready: Why Instagram and other social platforms should lead design considerations
  • How to entertain people in-store: What can stores do to make the shopping experience fun?
  • What does the concept of retail-tainment mean?
May 311:40
Conference pass

Controlling new market entry: The value of direct-to-consumer when launching abroad

Retail: Shops & Department Stores
  • What challenges do retailers face when going direct-to-consumer when launching overseas?
  • Is it not easier to just launch through somebody else? When, financially, is it worth doing setting up your own shop?
  • How can you provide a genuinely unique offering when expanding abroad?
Akarin Phureesitr, EVP – Head of Corporate Learning & Development, Central Group Thailand
May 312:00
Conference pass

Panel: How AI can help you stay ahead of cybersecurity threats

Payments: Innovation
  • How AI can help with staffing shortages
  • Using AI and machine learning to identity and respond to malicious activity much quicker
  • Transparency in AI: The importance of visibility into the AI's decision-making process
Shoukat Bizinjo, Senior Joint Director, State Bank Of PakistanPakistan
Sreeram Iyer, Chief Operating Officer - Institutional Banking, ANZ Banking GroupSingapore
May 312:00
Conference pass

Going POS-less: the realities of doing away with a physical point of purchase

Payments: Adoption
  •  Are there benefits in removing the human factor of checkouts?
  • How will this affect the payments industry?
  • How to address the security issues?
Shailesh Naik, Chief Executive Officer, MatchMove PaySingapore
May 312:00
Conference pass

National Digital ID: Driving financial inclusion?

Payments: Digital ID
  • Why national digital ID systems are a pre-requisite for financial inclusion
  • What are the key challenges in reaching those without a recorded identity?
  • Where do national digital ID systems fall short in creating an environment for financial inclusion?
Richard Eldridge, Co Founder and Chief Executive Officer, LenddoSingapore
May 312:00
Conference pass

Transforming process flow for the multi-channel warehouse

eCommerce: Supply Chain
  • To integrate or not to integrate: dividing modern warehouse layouts for each customer platform
  • Using cloud to solve inventory management problems
  • How important is automated data collection for warehouse transparency
May 312:00
Conference pass

How to manage customer acquisition costs (CAC) effectively

Retail: Technology
  • Is customer acquisition over the internet actually cheaper than it is in physical stores?
  • In what ways is offline cheaper than online?
  • How to calculate CAC: An online vs. offline point of view
May 312:20
Conference pass

What can physical points of sale learn from UX-driven transformation of POS online?

Payments: Adoption
  • Bringing the ease of one-click in store
  • Adding personalisation in offline POS
May 312:20
Conference pass

Blockchain as an enabler for Digital ID

Payments: Digital ID
  • The role of a blockchain based digital identity in reducing identity theft
  • How a blockchain-enabled digital-ID system changes commercial transactions
  • What will the private sector have to do in order to benefit from blockchain-enabled digital ID?
May 312:20
Conference pass

The impact of AI on the future of search in e-commerce

eCommerce: Marketing
  • Why AI is not a marketing channel
  • How are developments in AI changing search marketing?
  • Is AI search primarily focussed on images? How will it affect text search in eCommerce?
Senior Representative, Emarsys Pte LtdSingapore
May 312:20
Conference pass

How will e-commerce growth outside of tier I cities impact warehousing strategies?

eCommerce: Supply Chain
  • The growth of rural warehousing to reach those outside the cities
  • How to overcome transport difficulties
  • What are the challenges for provincial e-commerce players in rural areas?
May 312:20
Conference pass

How direct to consumer brands can compete with retail private labels

Retail: Technology
  • How can direct to consumers brands command a premium when so many categories are highly commoditised?
  • Can private labels offer a value proposition beyond just a lower price?
  • How does the rise in direct to consumer change the relationship between retailers and manufacturers?
May 312:20
Conference pass

The store as a showroom: A critical examination

Retail: Technology
  • How many retailers are actually moving to change stores to experience showrooms? How pervasive is this trend?
  • Do showrooms turn stores into a marketing expense?
  • Do omni- channel and in-store technology considerations for showrooms differ from those of stores where purchase can be made?
  • In a land-scarce market with expensive rentals, how can showrooms survive?
  • Are showrooms really the most efficient use of space for retailers who need to be in prime locations?
Mei Wai Wong, Business Director, Aspial (Aspial - Lee Hwa Jewellery)Singapore
May 312:40
Conference pass

Start-Up Elevator Pitches

Payments: Innovation
Joshua Marindo, Chief Executive Officer, JazzyPayPhilippines
May 314:10
Conference pass

Roundtable Discussion Session

Keynotes
Now’s your chance to get really interactive. Choose one of our tables and join the discussion.
May 315:40
Conference pass

Panel: How to accelerate the uptake of digital payments through integrated solutions

Payments: Innovation
  • The benefits of moving away from standalone solutions
  • Creating partnerships to increase scale
  • How to emerge a winner in this fragmented market
Usman Khalid, Executive Director and Head, Payments & Mobile Wallets, Standard Chartered SingaporeSingapore
Senior Representative, RambusSingapore
Senior Representative, BPC Banking Technologies (Asia Pacific) Pte LtdSingapore
Chuan Sheng, Singapore General Manager, KlookHong Kong
May 315:40
Conference pass

The “one-payment API” method: How to turn several future payment processor integrations into one last integration

Payments: Adoption
  • Increasing your global payment provider infrastructure without lengthy and costly integrations
  • Creating centralised and standardized payment dashboard
  • The power of provider routing
Dennis McNulty, Head of Payments, Hello FreshUnited Kingdom
May 315:40
Conference pass

How Digital ID and Innovation helps to transform digital banking

Payments: Digital ID
Leo Koesmanto, Executive Director- Head of Digital Banking, DBS IndonesiaIndonesia
May 315:40
Conference pass

Pinterest, Instagram and the rise in visual-first social discovery

eCommerce: Marketing
  • How social has changed the marketing funnel, and what retailers need to do to make the best of it
  • How social media has made niche brands like Mansur Gavriel and Glossier famous, and what large retailers can learn from them
  • How retailers can change their buying strategies based on brand that do well on social media
Marcelo Wesseler, Founder, Code MUnited States
May 315:40
Conference pass

From drones to autonomous cars: the driverless future of delivery

eCommerce: Supply Chain
  • How will the driverless future make supply chains more efficient?
  • Will they reduce delivery costs and drive efficiency?
  • Understanding the evolution of government regulation around no-fly zones
  • How to take your first steps in a drone delivery program
May 315:40
Conference pass

From LCD shelving strips to 3D displays: The future of screens in-store

Retail: Technology
  • Integrating your in-store signage with your digital marketing: How signage can help bring online personalisation offline
  • In-store signage as a revenue source: How sophisticated signage will allow retailers to charge brands more for better customer targeting
  • How in-store signage can help nudge consumers into impulse buys
May 315:40
Conference pass

Click & collect: How to draw more foot traffic into your stores

Retail: Shops & Department Stores
  • How much do consumers actually value click & collect?
  • What key logistical challenges do retailers face with click & collect, how do they overcome this?
  • Why click & collect really is about up-selling, and how to ensure this happens
  • How to ensure speedy collection
May 315:40
Conference pass

Using digital to create value offline: Lessons from NTUC Fairprice

Retail: Shops & Department Stores
  • How FairPrice Online fits within NTUC FairPrice’s offline outlets
  • How FairPrice online directs customers in-store
  • Does FairPrice online stand on its own as an outlet, or is it complementary to the offline experience?
May 316:00
Conference pass

Fintech-as-a-service: Providing value-added-services to customers as they need them

Payments: Adoption
  • How the integration of banking and fin-tech will increase customer retention
  • Why fin-tech solutions provided by banks may not necessarily be revenue-generating, but are necessary anyways
  • How fintech-as-a-service can be used by banks to increase the remit of banks
Steve Landman, CEO, KIU GLOBALUnited States
May 316:00
Conference pass

Panel: Debating the future of privacy in an age of digital identification

Payments: Digital ID
  • Trust architecture: how much control do we have over how our data is stored/shared?
  • The importance of choosing the right digital identity technical architecture
  • Assessing the potential implications of a data breach
  • How to avoid inappropriate over-collection of data
May 316:00
Conference pass

Panel: What is the future of social media for eTail?

eCommerce: Marketing
  • The impact of social discovery on the emergence of trends: How social accelerates emergence of new trends, and what retailers can do to ensure they respond to this quickly
  • The social stamp of approval: What brands need to do to ensure they’re credible amongst social influencers
  • How social media has changed the power balance: Why retailers now need to ensure their product selections reflect, rather than dictate, consumer trends
May 316:00
Conference pass

Panel: Putting sustainable speed and cost management at the heart of your home delivery strategy

eCommerce: Supply Chain
  • Speed vs cost: Exploring what is important to customers
  • Make the delivery experience come to life in a way that is commercially sustainable
  • Technology for live inventory management
  • Reverse logistics: Factoring in the cost of free returns
  • Free vs paid delivery: How to use free delivery as a loyalty play
Chhaleta Chharoat, Chief Beauty Officer, RoserbCambodia
Terry Chan, Chairman, Hong Kong E-Commerce Supply Chain AssociationHong Kong
Gerald Lim, Director of Digital Business, Minor International Public CoThailand
May 316:00
Conference pass

In-store IoT: What does it look like?

Retail: Technology
  • What IoT-enabled benefits can stores currently give customers?
  • What goes into creating a truly connected store?
  • When will the IoT-enabled store become a reality? What needs to change to enable this to happen at scale?
Binoo Joseph, Technology Head, TescoSingapore
May 316:00
Conference pass

Offline-to-Online: How to use your brick & mortar stores to drive eCommerce sales

Retail: Shops & Department Stores
  • How should retailers price their eCommerce offerings as compared to their brick and mortar prices? Should you charge less online?
  • How can retailers make the path between their offline and online presence easier?
  • How should sales made online after a consumer visits your store be accounted for?
May 316:20
Conference pass

Cryptocurrency adoption by offline merchants: When and how will this happen?

Payments: Innovation
  • MasterCard & AMEX: How did they become so entrenched?
  • What effect will cryptocurrencies have on the dominance of the payment networks
  • What will it take to get merchants excited about cryptocurrencies?
  • How and when will cryptocurrencies solidly take hold in commerce?
May 316:20
Conference pass

An API-driven approach to cross-border remittances

Payments: Adoption
  • The API approach: providing a seamless interface for your customers
  • Using API to maximise global reach
  • What innovation needs to take place for API-driven cross-border remittances technology to improve?
Ankur Kanwar, Executive Director, Market Management, Standard Chartered BankSingapore
May 316:20
Conference pass

In-store robotics: How robots will change the role of sales staff

Retail: Technology
  • Will in-store robots make retail costs more manageable?
  • Are humanoid robots really a value-add for retailers? Won’t customers miss the human touch?
  • How can retailers implement robotics in-store without compromising the human experience which such an important part of offline retail?
May 316:20
Conference pass

In-store robotics: How robots will change the role of sales staff

Retail: Technology
  • Will in-store robots make retail costs more manageable?
  • Are humanoid robots really a value-add for retailers? Won’t customers miss the human touch?
  • How can retailers implement robotics in-store without compromising the human experience which such an important part of offline retail?
Dedianto Turnip, P.T. Courts Retail IndonesiaIndonesia
May 316:40
Conference pass

Start-Up Elevator Pitches

Retail: Shops & Department Stores
May 316:50
Conference pass

Panel: Blockchain and the future of clearing and settling in domestic and international payments

Payments: Innovation
  • Analysing the impact of blockchain on domestic and international payments
  • How does blockchain (public or private) solve many of the problems we're seeing?
  • What needs to happen for blockchain to be more impactful in this area?
  • Tackling shortage of blockchain talent
Nicole Nguyen, Head of Marketing, Infinity Blockchain LabsVietnam
Sara Grinstead, Chief Innovation Officer, RAK BankUnited Arab Emirates
May 316:50
Conference pass

Driving adoption at the bottom of the pyramid

Payments: Adoption
  • The role of fintech and bank collaboration
  • Providing easy integration between mobile device and payments solutions
  • Examples from across Asia of mobile payment adoption at the bottom of the pyramid
May 316:50
Conference pass

The efficiencies of digital ID

Payments: Digital ID
  • How digital ID can make government services easier to administer
  • How digital ID can create a springboard for financial inclusion efforts
  • How digital ID can foster entrepreneurship at the bottom of the pyramid
May 316:50
Conference pass

Recreating a live shopping experience on social platforms

eCommerce: Marketing
  • How shopping online is being reinvented as entertainment
  • What it takes for live-streaming shows to actually produce returns
  • What mainstream retailers can do to incorporate live-streaming into their marketing strategies
May 316:50
Conference pass

Putting agility and flexibility at the heart of fulfilment centre planning

eCommerce: Supply Chain
  • The importance of flexibility
  • Using external partners to enhance capability and asset flexibility
  • Overcoming challenges around fulfilment centre agility
May 316:50
Conference pass

Creating a complete customer view through wifi, beacons and apps

Retail: Technology
  • How viable are beacons as a source of data?
  • Beyond foot-traffic, what sorts of in-store data is valuable to collect?
  • How to set up your store so you can respond in real-time to customer data
May 316:50
Conference pass

Mapping the shopper journey through the store: A case study from Bloomingdale’s Dubai

Retail: Shops & Department Stores
  • What Bloomingdale’s Dubai has done to make the in-store experience amazing
  • Why creating a female-focussed store was a risk, and how and why it paid off
  • How Al-Tayer made the Bloomingdale’s brand resonate with Dubai shoppers
May 317:10
Conference pass

Panel: Is demonetisation the best way to ensure mobile payment adoption?

Payments: Adoption
  • What challenges will demonetisation strategies create?
  • How will mobile-based P2P payments help overcome the challenges created by demonetisation?
  • Evaluating best practice merchant acquisition strategy for mobile wallet platforms
  • How can mobile wallet providers retain customers?
May 317:10
Conference pass

Using contactless credit or debit cards for transport payments

Payments: Digital ID
  • Moving away from stored-value transit cards to credit/debit cards
  • Ensuring interoperability across regions and transport types
  • How to ensure customer adoption
  • Broadening contactless access by enabling mobile and wearable devices for cashless use: is this the future?
May 317:10
Conference pass

How shoppable video works: A look into NBCU’s work for ZALORA

eCommerce: Marketing
  • A look into the AI capability powering shoppable video
  • Why shoppable video can work well, but only in the right context: A look into past failing
  • Why shoppable video requires a lot of customer education to work properly
  • What needs to happen for eTailers to see results from shoppable video
May 317:10
Conference pass

The segmented supply chain: micromanaging SKU clusters to achieve optimal performance

eCommerce: Supply Chain
  • Optimising SKU segmentation to gain competitive edge through improved demand forecasting and efficient inventory management
  • Is there an economic benefit behind treating and handling some products differently from others?
  • Identifying the best cost-effective clustering strategy
May 317:10
Conference pass

Leveraging advanced predictive analytics to allocate labour during peak times

Retail: Technology
  • What factors, other than sales, go into determining labour allocation?
  • How to use zero-based staffing to build an effective labour allocation model
  • Building out store processes: How to ensure that you truly benefit from more effective labour allocation
May 317:10
Conference pass

Panel: How to create multi-sensory experiences to fully engage shoppers

Retail: Shops & Department Stores
  • What can retailers do to determine the small changes which lead to large differences in sales?
  • What is nudge theory and how can this be applied to in-store retail?
  • Going beyond distinctive scents and mood music: What easy wins are available for retailers to increase sales?
  • How can retailers provide novelty in the multi-touch environment, while ensuring high standards?
Moderator: Kenneth Tan, HOD, Retail Asia Publishing Pte LtdSingapore
May 317:30
Conference pass

E-money: The gateway to enhanced security and adoption for blockchain payment

Payments: Innovation
  • Current challenges to mainstream adoption of Blockchain in finance and payment services
  • Development roadmap of blockchain - from 1.0 to 4.0 in response to tightening compliance requirements
  • E-money as the gateway for efficient, compliant and secure payment services on blockchain
Nicole Nguyen, Head of Marketing, Infinity Blockchain LabsVietnam
May 317:30
Conference pass

Are smart cards the future for public transport payments?

Payments: Digital ID
  • Will smart ticketing pave the way for seamless travel experiences?
  • Creating an interoperable smart system to achieve a seamless travel experience across multiple operators, regions and cities
  • Mobile ticketing vs smart ticketing: which is the future or is it a combination of both?
May 317:30
Conference pass

Purchasing directly on social media platforms: Why is it not more popular?

eCommerce: Marketing
  • Are social media platforms at the wrong end of the platform problem, or are social platforms just not suitable for direct sales?
  • Are there cases where buying on social platforms has worked well? If so, why?
  • Will buy buttons ever become mainstream?
May 317:30
Conference pass

Reacting to same-day and same-hour delivery pressures through supply chain agility

eCommerce: Supply Chain
  • How important is same day/same hour delivery to customers?
  • How to determine whether you have the customer base to support click and collect and same day delivery
  • Digitisation: Creating a fully integrated and transparent supply chain to increase agility
  • How realistic are same-day and same-hour delivery in Asia?

Create your personal agenda –check the favourite icon

May 408:50
Conference pass

Chair’s Opening Remarks: EaaP: What the concept of eCommerce-as-a-Platform means

Keynotes
  • Why eCommerce companies are moving beyond goods and into services
  • What marcoeconomic changes are driving this?
  • How the platformising of eTail platforms have blurred the retail landscape such that pure eCommerce players have to watch out for other verticals, and vice-versa
May 409:00
Conference pass

Unlocking insights on omnichannel user behaviour

Keynotes
  • Why online retail is incredibly data-efficient, and what offline retailers can do to increase their data efficiency
  • Why location data is key to measuring the effectiveness of both online and offline advertising
  • What Alibaba is doing to help retailers become more data-savvy and customer-focussed
May 409:20
Conference pass

Keynote presentation by Grab Pay

Keynotes
Senior Representative, GrabSingapore
May 409:40
Conference pass

Human-centered innovation: What this actually means, and how to employ it to improve retailil technology

Keynotes
  • Why technology innovation in retail hasn’t traditionally been human-centered
  • Flashback to Apple’s first store: How this came to be, and why it was such a revolution for its time
  • How Lincoln China rethought the role of the salesperson to accommodate for increasingly knowledgeable custmers
  • How Globe Telecom transformed its stores into centres of their community: A look into Globe Iconic
May 410:00
Conference pass

Panel: Retail consolidation in Asia: Who is going to win?

Keynotes
  • What are the key logistical challenges faced by eTailers in Southeast Asia?
  • Incumbent eTailers: What can the likes of Tiki, Lazada, JD etc. provide which international retailers can’t?
  • Competing on price: How much room does this leave for profitability?
Moderator: Ben Bland, South China Correspondent, Financial TimesUnited Kingdom
Ton Chirathivat, Head of Customer Strategy, Central Retail CorporationThailand
Jose Victor Paterno, President and CEO, 7-Eleven PhilippinesPhilippines
May 411:20
Conference pass

Panel: How to go completely cashier-less

Retail: Merchandising
  • How does Amazon Go actually work?
  • What opportunities do cashier-less terminals present?
  • What drawbacks come with going cashier-less, and how can these be overcome?
Muhamad Zaid Hasman, Director of Digital, McDonald's MalaysiaMalaysia
May 411:20
Conference pass

How to make malls experiential: Cases from Harbour City Estates

Retail: Malls
  • How the role of the shopping mall has become one of experience curation, and how this changes the relationship with tenants
  • Why experiential marketing is needed to draw foot traffic
  • ‘We’re all Smurfs’, Doraemon and other successful executions
Karen Tam, Assistant General Manager of Promotions and Marketing, Harbour City EstatesHong Kong
May 411:20
Conference pass

Putting interoperability at the heart of P2P payments

Payments: Innovation
  • How important is interoperability to customers?
  • Making payments more convenient through P2P interoperability
  • Building an interoperable framework to allow mobile payment exchange
Brad Jones, Chief Executive Officer, Wave MoneyMyanmar
May 411:20
Conference pass

Making the case to suppliers: How to increase electronic payment & virtual card penetration

Payments: Adoption
  • Exploring strategies to improve supplier acceptance
  • Education: Removing the barriers by clarifying the benefits
  • Outlining the cost savings and relationship-boosting abilities with buyers
May 411:20
Conference pass

Personalising content for the first time site visitors

eCommerce: Marketing
  • What can search marketing teach you about first-time visitors, and how can you incorporate this knowledge into your website?
  • What can you put in place to learn user preferences quickly?
  • What can you do to make your site responsive to this information?
Ivan Hudyana, Chief Digital Officer, Time InternationalIndonesia
May 411:20
Conference pass

Creating a good first impression: How to ensure your website hooks customers immediately

eCommerce: Design
  • Delivering compelling content at each stage of the purchase journey
  • The importance of mobile optimisation for all content and messaging
  • How can you create landing pages that wow your customers and initiate an emotional response?
Hanh Le, Managing Director, Vascara Co., LtdVietnam
May 411:40
Conference pass

Panel: Diversification: How malls can best hedge against a rapidly changing retail world

Retail: Malls
  • What can malls in second-tier locations do with their space?
  • Other than entertainment options, which tenants are attractive?
  • What can malls do to help their tenants make their offerings more attractive?
Gen Lehn, Regional Business Development Director, INDO+SUISSESingapore
Jan Oudeman, Founder & CEO, GrivyIndonesia
May 411:40
Conference pass

Device v bank v fintech: Who will consumers choose for P2P?

Payments: Innovation
  • Exploring the critical factors influencing P2P payments growth
  • How banks will survive the P2P payment revolution
  • What features can P2P fintech providers push to keep a competitive advantage?
  • Driving P2P product growth through effective customer segment strategy
May 411:40
Conference pass

Putting fraud prevention at the heart of B2B payments innovation

Payments: Adoption
  • What are the main threats in B2B payment fraud?
  • How is the growth of multi-channel impacting innovation and fraud prevention?
  • What can established PSPs do to create a more open and transparent environment?
  • Balancing innovation with security: keeping up with advancements in technology
May 411:40
Conference pass

Making the right recommendation: A look into how Myntra uses AI to upsell

eCommerce: Marketing
  • A look into how AI technology helps improve recommendation engines
  • How Myntra is deploying AI technology to delight customers and reduce returns
  • How Moda Rapido works, and why its sell-through is so high
May 411:40
Conference pass

How to use your web design to create a sense of urgency

eCommerce: Design
  • Relevancy: ensuring your product is relevant to the audience
  • Blending both real and implied urgency into your strategy
  • Creating stock urgency to imply limited availability
  • Using time-sensitivity and countdown timers to increase urgency
May 412:00
Conference pass

The Zelle question: Will bank-led P2P networks wipe out non-bank alternatives?

Payments: Innovation
  • Security vs illusion: How secure are bank payment networks really?
  • Rationalisation of payment tools: How banks using the same payment platforms will help make P2P payments easier
  • How innovative are banks and what are their prospects of winning in P2P?
Sandeep Deobhakta, Head of Retail Banking, V.P. BankVietnam
May 412:00
Conference pass

How is fintech reinventing B2B payments?

Payments: Adoption
  • Are fintechs offering more functionality and better service?
  • Why fintechs can offer more secure and easy-to-execute payment methods
  • Streamlining processes through e-invoicing platforms and global payment processing platforms
May 412:00
Conference pass

Staying ahead of the game - why digital businesses should adopt a mobile-first strategy

eCommerce: Marketing
  • Why mobile? Examining the macro and micro trends across the region
  • A dive into the challenges of going mobile, and how to tackle them
  • The importance of user interface and user experience design in delivering a seamless and customised mobile experience
Agatha Soh, Head of Regional Marketing, ShopeeSingapore
May 412:00
Conference pass

Beauty vs. utility: How to strike the right balance for your website

eCommerce: Design
  • The importance of understanding who your customer is, and their preferred content style (e.g.video)
  • Bringing your products to life through exciting content and displays
  • How can you generate personalisation at scale?
Sven Verveart, Founder, Kingaru SleepIndonesia
May 412:00
Conference pass

The enduring role of cash: How retailers can make cash registers as seamless as possible

Retail: Technology
  • Just how important is cash?
  • What forms of cash will continue to be important?
  • How much can cash handling be automated?
Roes Decil Anggana, HSSE Compliance & Evaluation Group Head, Pertamina RetailIndonesia
May 413:45
Conference pass

From theory to practice: How AR is changing merchandising

Retail: Merchandising
  • How does Augmented Reality software actually work?
  • How Augmented Reality can be used to make product layouts more attractive
  • How Augmented Reality can make product displays more interactive
May 413:45
Conference pass

Destination malls: What they actually are, and how they will help malls survive in the future

Retail: Malls
  • Why is retail still growing despite the rise of e-commerce services?
  • Meeting the customer need for unique, personal, physical retail experiences
  • Providing a one-stop shop for retail and entertainment that can’t be achieved through online shopping
May 413:45
Conference pass

The rise of mobile enabled remittance services

Payments: Innovation
  • Why mobile is an obvious solution to the intolerable queues at traditional money transfer branches
  • Assessing the additional benefits of mobile: cost effective, transparent, user friendly
  • How can incumbent remittance players compete with the wave of mobile first fintech startups
  • Why mobile and blockchain are a perfect match for remittances
Nyein Chan Soe Win, Executive Director, BOD Tech VenturesMyanmar
May 413:45
Conference pass

Fireside Chat: Biometric payment cards: lifeline or stopgap?

Payments: Adoption
  • The impact of evolving consumer technology on the uptake of biometrics
  • Beyond Touch ID: Tapping into voice, iris and cardiac biometrics in the payments process
  • Driving user adoption through consumer education
Moderator: Malikkhan Kotadia, Mentor, FinlabSingapore
Sreeram Iyer, Chief Operating Officer - Institutional Banking, ANZ Banking GroupSingapore
May 413:45
Conference pass

Beyond language: How eCommerce companies can truly localise their business

eCommerce: Marketing
  • Where do you go to learn customer tastes quickly?
  • Do you need to launch entirely new websites for new markets?
  • How sourcing for localised UGC will help increase website credibility amongst locals
Sandeep Aggarwal, Founder, Shopclues and Droom.inIndia
May 413:45
Conference pass

One-click ordering: How to ensure your checkout process is as smooth as possible

eCommerce: Design
  • The history of one-click: How it contributed to the rise of Amazon.com, and why the patent’s expiry will help other eTailers compete
  • How fictionless is one-click?
  • Does one-click reduce shopping-cart abandonment?
  • What are the downsides of one-click, for retailers and consumers?
Niroshan Balasubramaniam, CEO and Founder, zlick.itUnited Kingdom
May 414:05
Conference pass

Panel: Data driven merchandising and store design decision making

Retail: Merchandising
  • Why social media monitoring is becoming one of the most important parts of a merchandiser’s job
  • Can improved monitoring of consumer trends help retailers to combat homogenisation of product offerings?
  • Should retailers use customer data trends to focus their efforts more on private labels? If so, what role would third-party merchandise have in the store of the future?
Hanh Le, Managing Director, Vascara Co., LtdVietnam
May 414:05
Conference pass

Panel: The future of the mall in the age of m-commerce

Retail: Malls
  • Customer experience is key: Why shopping isn’t, and never really was, only about the transaction
  • Transforming malls into all-encompassing entertainment centres to drive footfall and encourage loyalty
  • Linking offline and online: creating mobile apps with real time features and offers
May 414:05
Conference pass

Migrant remittances and the informal economy: Opportunities and challenges

Payments: Innovation
  • The importance of remittances to employees in the informal economy
  • How an e-wallet or bank account for payroll deposit serves as the essential vehicle for financial inclusion
  • The importance of financial education: Ending the financial exclusion cycle
Anjana Tandon, Head of Retail Banking, State Bank of IndiaSingapore
May 414:05
Conference pass

How chatbots are opening the doors to cost-effective localised customer service

eCommerce: Marketing
  • How chatbots actually work: How are they developed, and what needs to be done to ensure that they are culturally relevant
  • Why they can be such a good tool to localise eCommerce
  • What reservations do customers have about chatbots in markets where digital literacy is low? And, how can they be overcome?
Vinod Savio, Executive Creative Director, Toaster LtdSingapore
May 414:05
Conference pass

Purchasing through mobile: The secret to overcoming abandoned baskets

eCommerce: Design
  • Identifying the friction points in your selling system and eliminating them
  • Using Autofill APIs to generate information
  • Registration: A handy way to save data or a killer of impulse buys?
May 414:25
Conference pass

How businesses are able to leverage on cross-border tourism

Payments: Innovation
  • What are the pain points for cross-border B2B payments and how can API help this?
  • How does an API driven approach provide a seamless interface for customers?
  • Using APIs to solve compliance and Forex issues
May 414:25
Conference pass

Biometrics at point of sale: Delivering secure yet seamless experiences

Payments: Adoption
  • Overcoming security issues in biometric payments
  • Accuracy: How far off are biometric technologies?
  • Cost issues: When will biometric solutions become cheap enough to be standard technology?
May 414:25
Conference pass

Localised product sourcing: Could this be the cure to eCommerce commoditisation?

eCommerce: Marketing
  • What supply chain challenges does localised sourcing represent?
  • How can highly localised eCommerce sites scale?
  • Alternatively, how can mass websites ensure their product sourcing is highly localised?
May 414:25
Conference pass

The effect of cash on delivery on e-tailers

eCommerce: Design
  • Encouraging uptake with incentives for e-payments and loyalty schemes
  • What would Asia without cash look like?
  • What are the key factors limiting the transition?
  • What can the government and private sector do to enable the change?
  • The importance of planning for failed delivery
Sumit Jasoria, Managing Director, shop.com.mmMyanmar
May 415:30
Conference pass

Manipulating inventory levels to maximise revenue

Retail: Merchandising
  • How restricting demand can be used to raise prices
  • How to manage the costs of dead inventory: Is discounting really worth the trouble in the long run?
  • How can retailers implement inventory management systems that are more responsive to changes in demand?
May 415:30
Conference pass

Malls in the age of eCommerce: From experimental retail to product collection points

Retail: Malls
  • Convenience offline: Why offline retail actually is, in many cases, more convenient than online in Asia, and how malls can capitalise on this
  • Integrating eCommerce drop-off points: How malls can help drive traffic by making themselves a key part of the eCommerce supply chain
  • Why malls need to reimagine themselves as centres of the community
May 415:30
Conference pass

Making Cross border payments as seamless as local payments

Payments: Innovation
  • How to make local payments faster and cheaper
  • Achieving industry wide global coverage across the payments platform
  • The importance of having live FX rates
May 415:30
Conference pass

The challenges of implementing regtech solutions in emerging markets

Payments: Adoption
  • What is regtech?
  • Exploring the challenges and solutions on retail segment (blockchain, social media, mobile payment)
  • Examining the multiple challenges for corporates and investors (local regulation, compliance cost, hard to find data) and the existing and innovative solutions to handle these hurdles.
May 415:30
Conference pass

Sourcing for customer data: How eTailers who aren’t Amazon or Alibaba can gain a competitive edge

eCommerce: Marketing
  • Why Go-Jek, Uber, Ola etc. are useful for their location data
  • What eTailers can actually do tap into their data: How collaboration between eTailers and the major ride-sharing companies would look like
  • Other sources of data: A look at the most innovative upcoming data providers
May 415:30
Conference pass

Up-selling: How do you extract more value from existing customers?

eCommerce: Design
  • Tackling the issue of abandoned baskets
  • The role of emails in sending customer recommendations
  • The role of retargeting in up-selling: How to ensure that you’re serving customers ads with new product offerings
  • Personalisation: How to ensure your recommendations are personalised
May 415:50
Conference pass

How to predict demand beyond relying on historical purchase data

Retail: Merchandising
  • What data sources beyond historical purchase data are useful?
  • How can you predict when products will drop in popularity, before sales start to drop?
  • How can retailers effectively capture and respond to social data in real time?
May 415:50
Conference pass

Surviving in an age of consolidation: why a digital experience led strategy can pay dividends

Retail: Malls
  • How can malls utilise digital marketing to drive traffic?
  • How malls can create interesting, shareable experiences to extend the their relevance to social media
  • What can malls do to create a truly differentiated experience?
May 415:50
Conference pass

Panel: Paying for trust: can incumbents continue to compete as fintechs lead a race to the bottom

Payments: Innovation
  • Who is leading the way with innovation?
  • Compete, partner or acquire: how can incumbent players react to the strong challenge of fintech?
  • Is collaboration important to combine the strengths of both?
  • What does the future look like for banks and fintechs?
May 415:50
Conference pass

How are differing regional policy standards harming cross-border growth?

Payments: Adoption
  • What are the roadblocks to Asian countries adopting a form of Europe’s PSD2 regulation?
  • The value of common payments regulation standards in a cross-border commerce environment
  • Unique problems, unique regulation: assessing the challenges of a one size fits all model for Asian payments regulation
  • How can payments vendors help to bridge the gap in the absence of standard regulation
Waheed Rathore, Chief Compliance Officer, Abu Dhabi Commercial BankUnited Arab Emirates
May 415:50
Conference pass

How to determine your customer’s reservation price

eCommerce: Marketing
  • What information is needed to determine reservation price? How do you ensure your prices can adjust in real time?
  • How ethical is it to try and change the price you change your prices based on customer willingness to pay?
  • How can a long-term balance be struck between charging customers the most that you can get away with while ensuring they’re not put off by this?
May 415:50
Conference pass

The economics of subscription services

eCommerce: Design
  • What are the biggest sources of cost for retail subscription services?
  • How can retail subscription services actually make money?
  • How should subscription services measure customer lifetime value?
Joshua Tan, Head of Marketing, Style TheorySingapore
May 416:10
Conference pass

How the IoT will change inventory management

Retail: Merchandising
  • How the IoT actually works in relation to inventory management
  • What inventory costs does the IoT reduce?
  • How to construct a sustainable ecosystem to manage your inventory using IoT tools
May 416:10
Conference pass

Competing with online: Putting big ticket items at the heart of mall retail

Retail: Malls
  • Why big-ticket items still need an offline presence
  • How do malls have to respond to retailers selling big ticket items – how do their needs differ from retailers lower-priced items?
  • How will big-ticket item sales change foot traffic patterns? And, what effect will this have on the way shopping malls price rents?
May 416:10
Conference pass

Next generation security: How fintech may hold the keys to “card not present” fraud

Payments: Adoption
  • Are digital payments creating more opportunities for fraudulent transactions?
  • The efficiency of fintech: drastically reducing fraud detecting time
  • What are the key challenges around card not present fraud and how can fintech overcome them?
Shoukat Bizinjo, Senior Joint Director, State Bank Of PakistanPakistan
May 416:10
Conference pass

Finding ways to charge more: Why eTail doesn’t have to be a race to the bottom

eCommerce: Marketing
  • What uses does predictive analytics have which most eTailers don’t realise?
  • How predictive analytics improves channel management for eTailers
  • Why predictive analytics really is at the heart of eCommerce: How it reduces uncertainty in what sells, and how it helps increase margins
May 416:10
Conference pass

How to use your conversion rates to increase the sense of urgency and sales on your site

eCommerce: Design
  • What drives your customers to convert?
  • How to discover what the sense of urgency is
  • What is he common factor driving your conversions?
  • How to increase conversions
last published: 14/Feb/18 05:05 GMT

 

 

 

Sign Up for Event Updates

 

 

 

GET READY TO GO SEAMLESS IN 2018

To discuss the show and reserve your space contact the team now on +65 6322 2786  or email seamless.asia@terrapinn.com

 

DOWNLOAD THE BROCHURE