In today’s digital world businesses are striving to find new ways to get in front of their customers and drive up engagement and satisfaction. At the same time customers increasingly expect a seamless, quick and consistent experience wherever they choose to engage with your business.
Conversational commerce has the potential to enable leading brands, both in e-commerce and retail as well as banking and financial services, to communicate directly with their customers via text or voice in real time across a range of apps and platforms and deliver an exceptional customer experience. But as with any technology, it’s essential to get it right.
In this free to attend one hour webinar, our expert panel will share how they have leveraged conversational commerce in their businesses to enable user-driven customer engagement, to help their customers feel they can communicate with their business safely, and how to engage with their customers where they are and in turn assisting conversions.
By attending this session, you will learn:
How conversational commerce can be implemented as an omnichannel customer engagement solution, enabling operational efficiency and seamless customer experience
How to ensure that you have robust security in place to mitigate any fraudulent activities and ensure your customers are confident in dealing with you across a range of apps
How to leverage the latest conversational commerce technology to enable you to offer 1:1 customer experiences