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How leading brands are leveraging conversational commerce

17 August 2023 | 14:00 (GMT+8)

In today’s digital world businesses are striving to find new ways to get in front of their customers and drive up engagement and satisfaction. At the same time customers increasingly expect a seamless, quick and consistent experience wherever they choose to engage with your business.
 
Conversational commerce has the potential to enable leading brands, both in e-commerce and retail as well as banking and financial services, to communicate directly with their customers via text or voice in real time across a range of apps and platforms and deliver an exceptional customer experience. But as with any technology, it’s essential to get it right.
 
In this free to attend one hour webinar, our expert panel will share how they have leveraged conversational commerce in their businesses to enable user-driven customer engagement, to help their customers feel they can communicate with their business safely, and how to engage with their customers where they are and in turn assisting conversions.
 
By attending this session, you will learn:
  • How conversational commerce can be implemented as an omnichannel customer engagement solution, enabling operational efficiency and seamless customer experience
  • How to ensure that you have robust security in place to mitigate any fraudulent activities and ensure your customers are confident in dealing with you across a range of apps
  • How to leverage the latest conversational commerce technology to enable you to offer 1:1 customer experiences

Featured Panellists:

Rajesh Kumar, CEO – GCC & SEA, Ferns N Petals

Rajesh Kumar

CEO – GCC & SEA

Ferns N Petals

Max Wang, Head of Sales Engineering APAC, Sinch

Max Wang

Head of Sales Engineering APAC

Sinch

Ashish Kumar Mishra, Vice President, Standard Chartered Bank, Singapore   

Ashish Kumar Mishra

Vice President

Standard Chartered Bank,

Singapore

Mike Guillido, Head of Contact Center, Tonik Digital Bank  

Mike Guillido

Head of Contact Center 

Tonik Digital Bank

Featured Moderator:

Loek Berendsen, Founder & CEO, Bold Rethink

Loek Berendsen

Founder & CEO

Bold Rethink

 
Who should attend:
  • CIOs
  • IT leaders
  • Digital Innovation specialists
  • Marketers
  • Customer Engagement Specialists
  • From Banks, Financial Institutions, Retail and E-Commerce companies
REGISTER FOR FREE

 

*Registration for the webinar is free for all to attend.

Sponsored By:

Sinch

  

 

GET READY TO GO SEAMLESS IN 2024

 
 

SPONSORSHIP & EXHIBITION OPPORTUNITIES

Laura Binns

laura.binns@terrapinn.com

 

SPEAKING OPPORTUNITIES
 

Kathlene Mayuman

kathlene.mayuman@terrapinn.com

 

MEDIA & PARTNERSHIP OPPORTUNITIES
 

Jia Le Lim

jiale.lim@terrapinn.com

 


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Held in:
 

Singapore Passion Made Possible

Supported by:
 

Singapore Exhibition & Convention Bureau