Common FAQs

Seamless Asia 2023 is a ticketed event. To facilitate your entry, Conference & Exhibition Passes should be purchased ahead of the visit and applications for the Guest Buyer Programme should be submitted in advance. Please view the ticket categories here.

Please write in to customerservice.sg@terrapinn.com stating the reason for absence at Seamless Asia 2023. Please note that your pass is non-transferable.

Unfortunately, we do not provide 1-day conference pass. Latest ticket categories can be found here. Please note that your pass is non-transferable.

Yes, you can. You can submit your request here with valid work email address provided. Final approval is at the discretion of Terrapinn Pte Ltd.

The ticket does not include travel and accommodation costs. Please make the necessary arrangements. You can view the list of official hotel and preferred hotels here

• Conference & Exhibition Pass: You should receive an email containing the confirmation and payment details within 2 hours of the purchase.

• Guest Buyer Programme: If your application is approved, you will receive a confirmation email within 1 week of the application.

Please visit https://www.ica.gov.sg/enter-depart/entry_requirements/visa_requirements and check with your local immigration authorities for latest information. You are also strongly advised to check with your local immigration for all travel protocols.

All overseas attendees entering Singapore also must complete SG Arrival Card (SGAC) with Electronic Health Declaration within three (3) days prior to the date of arrival in Singapore. Click here to get more information.

Please ensure that your attendance is confirmed for Seamless Asia 2023. Once that is done, email us at customerservice.sg@terrapinn.com with your contact details. Please note we will take up to 5 working days to issue the LOI upon receiving full details. Requests for LOI will cease on 16 June 2023.

You can find our latest agenda here. The most up-to-date version will be featured on the event platform, Swapcard which you'll receive the logins for in June 2023. Please note, there will be no "paper agendas" at the event, so we encourage you to download the app.

Please collect your badge from the registration desk with your customised QR code. Registration and event opening hours can be found here.

You will receive your customised QR Code via email for badge collection before the event. Alternatively, you can retrieve the QR code via the Swapcard app under "My badge".

Show this QR Code to our friendly staff at the registration counters and they will help you to print and retrieve your badge.

A café operated by Marina Bay Sands Expo & Convention Centre will be available in the Hall for your personal purchases. Alternatively, you can explore other F&B options in Marina Bay Sands. Please note you cannot bring F&B items into the Halls.

Click here to find out more

Swapcard is our official event platform app. You will receive your log-in details in June 2023. Please check your mailbox for an email from hello@swapcard.com. Once you have received your details, you must download the app and login as you will need to present your QR code at registration for your badge.

The app will also give you the opportunity to make connections and network with other attendees. As there will be no paper agendas at the event, you can view it on the app; build your own personalised agenda by marking the sessions you are interested in.

Please note, you cannot attend the event or dial into any sessions virtually through the app. You will need to attend the event physically to participate in sessions.

Look for the Attendees tab in the virtual event platform and make use of the filters to see the list of attendees recommended to you for meetings.

Yes, the Swapcard platform will be available until 28 July 2023. You can continue to send messages to fellow attendees however the meeting function will be disabled.

Seamless Asia 2023 will be at Basement 2, Halls D and E in Marina Bay Sands Expo & Convention Centre, Singapore. Please visit https://www.marinabaysands.com/company-information/directions-to-marina-bay-sands.html to plan your route to Marina Bay Sands Expo & Convention Centre, Singapore.

No, luggage storage services will not be provided.