2018 conference agenda
 
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Bangkok, 5 - 6 February 2018

Schedule

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Feb 509:00
Conference pass

Chair's Introduction

Keynotes
Feb 509:10
Conference pass

Guest of Honour Keynote - Prompt Pay: modernising the national payment system

Keynotes
  • Paving the way to a cashless society
  • The benefits for companies and consumers
  • Future Directions
Feb 509:40
Conference pass

Discovering Growth in the evolving world of Commerce

Keynotes
The changes in the consumer’s habits are quite clear for retailers and the rise of m-commerce is pushing them to adapt “mobile first” strategies. In fact, mobile platforms can no longer be ignored. We have noticed that “retailers who have optimised their mobile shopping experience accordingly – both in-app and on mobile – are pulling away from their competitors and continue to see strong traction from consumers”. Hear from Facebook, how business can harvest this opportunity by putting mobile at the heart of digital strategies and digital product development.
John Wagner, Managing Director, Thailand, Facebook
Feb 510:10
Conference pass
Feb 511:30
Conference pass

How machine learning transforms the banking industry

Seamless Payments
  • How artificial intelligence (AI) and big data applied to the banking business?
  • What are realistic expectations of the use of AI in banking?
  • What would a future bank look like with AI?
Feb 511:30
Conference pass

Human Driven Personalization Doesn’t Scale

Seamless E-Commerce
  • Data science, machine learning & AI enhance the customer experience.
  • Omnichannel personalization is driven by data.
  • The machine relies on the human to make it better, not the other way around.
  • With live examples of brands that are using AI technology to scale personalisation
Feb 511:30
Conference pass

Unleashing online metrics for the offline retailer

Seamless Retail
  • Analytic Metrics and how it will help you understand your customer
Feb 511:50
Conference pass

Creating Seamless & Omni-channel Digital Payment Experiences

Seamless Payments
  • Marketplace is changing & Banks are in a compelling need to respond to the changing market place with new business ideas. FinTechs, in competition with the banks, are more agile in executing the ideas faster. How could banks respond to the challenge posed by FinTechs?
Feb 511:50
Conference pass

How to optimize the mobile customer experience

Seamless E-Commerce
  • How top retailers are using innovating technology to meet rising consumer expectations. 
  • Learn how to leverage mobile across all channels to delight your customers
  • Continuously improve your customer experience by monitoring, optimizing and validating changes
Feb 511:50
Conference pass

Growing omnichannel retail through online-to-offline streamlining and optimisation

Seamless Retail
  • Why creating collaborative, accessible online shopping environments is the next step for e-commerce
  • Offering an ‘anytime/anywhere’ shopping strategy
  •  Four key ways to deliver seamless online & offline experiences
Feb 512:10
Conference pass

Are mobile wallets reaching a tipping point?

Seamless Payments
  • Examining the evolution of mobile wallets in Asia
  • With the convergence of messaging and payments, will telcos finally tip mobile wallets in their favour?
  • Enhancing the social commerce experience, expanding the digital commerce ecosystem
Feb 512:10
Conference pass

Creating seamless customer experiences in an omnichannel world

Seamless E-Commerce
  • How to put the customer first in a multichannel world
  • Data opportunities that can drive acquisition, conversation and retention
  • Moving from transaction to customer engagement
  • How will the customer journey evolve in the coming 24-36 months?
Feb 512:10
Conference pass

Redefining the retail store in today's omnichannel economy

Seamless Retail
  • The future of the retail store in the O2O driven environment
  • Integrating social strategies into an O2O approach to commerce
  • Technology innovations to improve customer experience in the retail store
Feb 514:00
Conference pass

How mobile payments are disrupting banking models across Asia

Seamless Payments
  • The TECS are rapidly transforming  payments in many Asian markets.
  • Regulators are driving change in payment regulations to create greater financial access and financial inclusion e.g. India.
  • The big TECS players like Alibaba and Tencent dominate payments in China and are rapidly expanding to other Asian markets. Will they be the new leaders in Asian Financial Services?
  • What are the implications for banks and how can they respond to the growth of Fintech and the TECS in Asia.
Feb 514:00
Conference pass

Using automated machine learning to prevent fraud in e-commerce transactions

Seamless E-Commerce
  • Identify current trends in fraud detection 
  •  Describe new methods of fraud detection with advanced machine learning techniques
  •  Propose a simple strategy to adopt machine learning methods in an e-commerce company
Feb 514:00
Conference pass

Are Pop Up shops the future of retail?

Seamless Retail
  • The importance of engaging and unique shopper experience
  • Transition from online to offline
  • Customer support and creating intimate relationships
Feb 514:20
Conference pass

Migrant remittances and the informal economy: opportunities and challenges

Seamless Payments
  • The importance of remittances to employees in the informal economy
  • How an e-wallet or bank account for payroll deposit serves as the essential vehicle for financial inclusion?
  • The importance of financial education: ending the financial exclusion cycle
Feb 514:20
Conference pass

Overcoming trust issues with consumers while maximising the use of their data

Seamless E-Commerce
  • Personalised pricing strategies based on individual data profiles ‐ the end of the ‘standard’ price
  • IOT: more channels to sell through, more data collected on individuals
  •  Joint development of trusted intermediaries to provide security and reassurance
Feb 514:20
Conference pass

Urbanisation: the key reason for the growth in convenience formats

Seamless Retail
  • The rising demand for premium categories and products, on-the-go eating solutions and ready-made meals
  • Growing importance of convenience for the rising middle class
  • Increased purchasing in lower- and middle-class consumers
  • Growth in prioritising convenience over price.
Bounthay Khammanyvong, Country Manager, Honestbee
Akarin Phureesitr, EVP – Head of Corporate Learning & Development, Central Group 
Feb 514:50
Conference pass

Why cash is still king: factors limiting the growth of e-payments in Thailand

Seamless Payments
  • Encouraging uptake with incentives for e-payments and loyalty schemes
  • What would a Thailand without cash look like?
  • What are the key factors limiting the transition?
  • What can the government and private sector do to enable the change?
Feb 514:50
Conference pass

Leveraging e-commerce to create new growth options

Seamless E-Commerce
  • Disrupting and capturing market shares from strong, well-established brands (Keep that one).
  • Online grocery shopping a new way to shop for food, players and their specificities.
  • Complexity of online grocery shopping versus non-food online shopping
Feb 514:50
Conference pass

The future of retail and e-commerce

Seamless Retail
  • E-commerce and customer Evolution 
  • The third wave of internet
  • Online to offline seamless shopping. 
Feb 515:10
Conference pass

How banks can help businesses navigate the growing cashless society in Thailand

Seamless Payments
Feb 515:10
Conference pass

The rise of local, on-demand food delivery

Seamless E-Commerce
  • What lies ahead for food delivery services?
  • Changing people’s perceptions about home delivery
  • Disrupting the traditional delivery model
Alexander Felde, Managing Director, Foodpanda Thailand
Feb 515:10
Conference pass

Customer Service in Retail: how to develop your sale staff to stay competitive in the age of e-commerce

Seamless Retail
  • Increasing importance of In-store experience and Factors impacting In-store customer experience and training strategy
  • Leveraging on enterprise social media, online, and mobile channels for employee development
Akarin Phureesitr, EVP – Head of Corporate Learning & Development, Central Group 
Feb 515:30
Conference pass

How a cashless society opens the door to lasting financial inclusion

Seamless Payments
  • Innovative solutions to solve cash pain points
  • Tapping into a neglected segment- doing good and making a profit
  • Using mobile money in a collaborative model to scale and service the unbanked
Feb 515:30
Conference pass

Inflection point: scaling e-commerce in Thailand

Seamless E-Commerce
  • Launching and scaling an e-commerce business in a traditional bricks and mortar retail market
  • Overcoming challenges from infrastructure to regulations
    Reaching your customers through better understanding of customer data
  • What is the full growth potential for e-commerce in Thailand?
Nuttaporn Voonklinhom, Former Head of Innovation, Central Group 
Alexander Felde, Managing Director, Foodpanda Thailand
Feb 515:30
Conference pass

How to enrich merchandising attributes and re-imagine stores as consumer magnets

Seamless Retail
  • How companies are using technology to enhance the customer experience.
  • How data-driven marketing is a key priority for retailers and the ways in which retailers are adopting a more data-driven approach.
  • How offline retailers can successfully contend with online price-comparison being so easy
Feb 516:45
Conference pass

National Payment System: A case study from India

Keynotes
  • The evolution of the digital payments landscape in India
  • The impacts of demonetization on payments, e-commerce and retail
  • Learnings from a National payments ecosystem
Feb 517:15
Conference pass

AI is the new UI: Putting data at the heart of product development

Keynotes
  • Enhancing customer experience through data analytics
  • Creating the necessary capabilities to utilize big data
Feb 517:45
Conference pass

Is Long Tail Selling the Best Strategy?

Keynotes
Bertrand Peyrat, Chief Operating Officer, Lazada

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Feb 609:10
Conference pass

National E-Commerce Strategy in Thailand

Keynotes
Surangkana Wayuparb, Executive Director and CEO, Electronic Transactions Development Agency
Feb 609:40
Conference pass

Modernising retail for the digital age: Learnings from the Philippines

Keynotes
  • The growing importance of online platforms for retailing in the Philippines
  • How will the growing omnichannel revolution affect the retail industry in the Philippines
  • Building new loyalty capabilities and strategic partnerships with winning consumers
Feb 611:31
Conference pass

Payment Directions of QR Codes and contactless

Seamless Payments
Feb 611:31
Conference pass

Are we already over the Blockchain hype?

Seamless Payments
An informal roundtable session 
Feb 611:31
Conference pass

Is there a future for mobile wallets?

Seamless Payments
Feb 611:31
Conference pass

Is customer service important in the digital age?

Seamless Payments
Feb 611:31
Conference pass

How disruptive will the growth of Alipay be in Thailand?

Seamless Payments
Feb 611:31
Conference pass

Dos & Don’ts for a successful multichannel-to-omnichannel transition

Seamless Retail
Feb 611:31
Conference pass

How can e-commerce logistics impact online retail growth?

Seamless E-Commerce
Feb 611:31
Conference pass

How to harness social and mobile to increase instore sales.

Seamless Retail
Feb 611:31
Conference pass

How to integrate analytics throughout your e-commerce business

Seamless E-Commerce
Feb 611:31
Conference pass

Human Driven Personalization Doesn’t Scale

Seamless E-Commerce
Feb 611:31
Conference pass

When AliExpress or Amazon comes to town, is it the end for local retailers?

Seamless Retail
Feb 613:45
Conference pass

The importance of trust in the next frontier of mobile payments

Seamless Payments
  • Millennials: Serving the heightened expectation of the most connected and demanding consumer
  • Methods to increase consumer trust such as greater ease of use
  • Moving beyond social transactions and looking at the future of mobile payments
Feb 613:45
Conference pass

How to improve Search Engine Optimization and Marketing for your online business

Seamless E-Commerce
  • SEO trends in 2018
  • Main plan to achieve Google TOP
Feb 613:45
Conference pass

The future of the retail in the age of m-commerce

Seamless Retail
  • Customer experience is key: Shopping is no longer only about the transaction
  • Transforming malls into all-encompassing entertainment centres to drive footfall and encourage loyalty
  • Linking offline and online: creating mobile apps with real time features and offers
Feb 614:05
Conference pass
Feb 614:05
Conference pass

Mobile first: why the future for Thailand is social and mobile commerce

Seamless E-Commerce
  • Advantages and challenges for the development of m-commerce in Thailand
  • The power of sign-ups: creative ways to encourage customer account creation
  • Contextual data and the power of real-time site personalisation
  • The growth of social commerce
Feb 614:05
Conference pass

Combining retail and lifestyle: are destination malls the future?

Seamless Retail
  • Why is retail still growing despite the rise of e-commerce services?
  • Meeting the customer need for unique, personal, physical retail experiences
  • Providing a one-stop shop for retail and entertainment that can’t be achieved through online shopping
Feb 615:10
Conference pass

How can banks address the challenges posed by the new forms of payments and crypto currencies?

Seamless Payments
  • Exploring how the latest modes of payments and crypto currencies have achieved a level of reduction in costs, turnaround times and a good level of transparency.
  • The role of Central Banks in exploring the use of Crypto currencies, and the opportunity to re-think Banking as well as economic activities.
  • Taking charge of the payment flows and re-aligning them to reduce cost, improve the speed, accuracy.
Feb 615:10
Conference pass

Driving higher perceived value with multiple pricing strategies

Seamless Retail
  • What are underlying needs and variables that customers are willing to pay for?
  • Commonalities and differences between market segments that affect customer willingness to pay
  • Balancing short term profitability with long term sustainability through pricing strategies
Christian Guswai, Founder and Managing Consultant, Grow & Prosper Consulting
Feb 615:10
Conference pass

Scaling a sustainable e-commerce business across South-East Asia

Seamless E-Commerce
Ankiti Bose, Co Founder and CEO, Zilingo
Feb 615:30
Conference pass

Creating an innovation culture

Seamless Payments
  • Collaborating with others to bring in new perspectives
  • Embracing and learning from failure
  • Overcoming challenges: How can technology solve fundamental challenges?
Feb 615:30
Conference pass

Learnings from Online: Best practice for in-store marketing and merchandising

Seamless Retail
  • Customer experiences and engagement: what can retailers learn from e-tailers?
  • Overseas examples of how beacon and geofencing enhances the consumer journey experience?
  • Lessons from China: What can Thai retailers, e-tailers and government officials etc adopt to grow faster?
Feb 615:30
Conference pass

The synergy of online offline engagement in Facilitating Borderless World of Business

Seamless E-Commerce
  • Taking convergence of brick and mortar and the online presence for seamless customer engagement
  • What are the importance of cross border trade? The emerging opportunities of cross border trade in e-commerce
  • How can the participating countries benefit in cooperation?
Feb 615:50
Conference pass

APIs and the future of fintech/financial institution in the payments sector

Seamless Payments
  • Streamlining payments experiences for the consumer through 3rd party APIs
  • The challenge and opportunity of banking APIs to allow greater integration with fintech solutions
  • The challenge of safeguarding consumer data in a banking API driven ecosystem
Feb 615:50
Conference pass

Retail distributors in Thailand: redefining the business model

Seamless Retail
  • Assessing the longevity of new business models facing modern retailers
  • Maintaining a holistic approach to change: ensuring an internal workflow cohesion and alignment
  • How can retailers continue to compete effectively without opening themselves to too much risk?
Bounthay Khammanyvong, Country Manager, Honestbee
Feb 615:50
Conference pass

A guide to overcoming the challenges of cultural nuances when expanding into local markets

Seamless E-Commerce
  • Why have many international brands failed to successfully launch in Asia?
  • Similarly, why have so many Asian brands failed in Western market?
  • What can retailers do to grasp cultural nuance without burning too much money?
  • How can a retailer localise its product selection?
  • How can local partnerships help to achieve a deep level of cultural understanding?
Feb 616:10
Conference pass

Evaluating 3PL strategies to reduce lead times, improve reliability and enhance visibility

Seamless Retail
  • Revising order cycles/lead time quantities by improving forecasting
  • Centralising your inventory: reducing the value of SKU counts
  • Reduce variability of demand and supply by aligning metrics
Feb 616:20
Conference pass

Assessing the untapped business opportunities for blockchain in Mekong area

Seamless Payments
  • The business and start up landscape in Mekong area
  • How Blockchain can fit in the Mekong landscape
  • Factors holding back Blockchain in Mekong area and the challenges to stakeholders
  • The vision for the future: regulated applications and the open innovation model
Feb 616:20
Conference pass

Click & collect and O2O: how to remain relevant in the age of customer first

Seamless E-Commerce
  • Is click and collect the saviour of retail?
  • Why click & collect is the future for convenience shopping
  • Challenges presented by click & collect
  • How will O2O customer trends impact core retail investment decision making?
  • How to combine offline and online in an efficient way
Feb 616:30
Conference pass

The enduring role of cash: How retailers can make cash registers as seamless as possible

Seamless Retail
  •  Just how important is cash?
  • What forms of cash will continue to be important?
  • How much can cash handling be automated?
Feb 616:40
Conference pass

How will greater regulation impact Blockchain in Thailand?

Seamless Payments
  • Implementing legitimacy and credibility for virtual currencies  - Combating money laundering, corruption and terrorism
  • How would increase regulation affect new entrants to the virtual currency market?
  • Developing products and services for greater financial inclusion in Thailand
Feb 616:40
Conference pass

The effect of e-commerce on the future of logistics

Seamless E-Commerce
  • Overcoming challenges in infrastructure, rural locations and cash on delivery
  • The need for speed: customer expectations for instant delivery
  • What does the future of delivery look like for Thai shoppers?
Feb 617:00
Conference pass

Is blockchain the remedy to the issues facing cross-border payments?

Seamless Payments
  • Where are things currently with cross border payments?
  • How does blockchain (public or private) solve many of the problems we're seeing?
  • What needs to happen for blockchain to be more impactful in this area?
  • How can regulators best support private sector blockchain innovation
last published: 02/Feb/18 09:55 GMT

 

 

 

 

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Audrey Leong at 65) 6322 2786 or email audrey.leong@terrapinn.com

 

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