Giles Horwitch-Smith | Managing Director
Res Harmonics

Res:harmonics offers a unified, end-to-end, Software as a Service platform that is 100% focused on short to medium stay residential, so the detail of booking and operations are captured into the system when compared with generalist alternatives.
 
The vision is to provide one system to operate the entire business, increasing revenue, reducing costs and saving time.
 
The platform innovates around five areas of focus to increase performance –
 
Attract – Increasing distribution and conversion through OTAs, agencies and direct online booking
 
Perform – Increasing the performance through intelligent placement of bookings to maximise occupancy and revenue, automated creation of tasks and financials to minimise administration
 
Deliver – Providing tools for excellent service delivery and guest satisfaction; from automated housekeeping scheduling to automated customer journey messaging to increasing communication across the business whilst in the office or on the move.
 
Nurture – Improving guest experience, through personalisation, CRM, marketing segmentation, messaging, check-in automation and online portals.
 
Report – Consolidating data from all areas of business to maximise performance, highlighting exceptions and spot trends in the business and across the portfolio.
 
The platform is cloud based and accessible anywhere, through desktop browser, tablet and a dedicated mobile app available through the Apple App Store or Google Play Store, guests can access the system through a dedicated Guest Portal and Check-in Portal.
 
Visit us to find out why over 5000 apartments across the world are using Res:harmonics to run their business