Amy Conlen | Head of EV Partnerships & Customer Operations
OVO Energy

Amy Conlen is Head of EV Partnerships & Customer Operations at OVO, where she brings together strategic collaborations and end-to-end customer operations to create seamless experiences for EV drivers. Amy has a proven track record of translating complex energy strategy into simple, impactful propositions that maximize customer value, engagement, and retention. Her experience spans strategic partnerships, energy flexibility trials, and operational excellence.

Appearances:

Day 3 - 24th September @ 12:10

Leadership beyond the chargepoint: Workforce, customers and communities

How strategic leadership can build skilled and diverse teams, inclusive customer experiences and community-centred infrastructure to accelerate electric mobility.

This panel, organised by Solar+ Leaders and the Women in Solar+ Europe (WiSEu) Network, explores how putting people at the centre of EV charging can support a more inclusive, accessible and successful transition to electric mobility.

Building a skilled and diverse workforce: The technical, digital and human competencies the sector needs, and how diversity can strengthen teams, support innovation and better reflect the customers they serve.
Creating inclusive customer experiences: How accessibility, safety, usability and affordability can ensure charging infrastructure serves the full diversity of EV users.
Developing community-centred infrastructure: How engaging local communities and understanding their different mobility needs can build trust, expand equitable access and accelerate adoption.

Carmen Madrid, Founder, Women in Solar+ Europe