Heejung Choi | CIO
Korean Air

Vice President, Head of IT Strategy
Jan 2025 – Present 
●    Chief Information Officer (CIO), leading the modernization of the data platform and driving AI-based business transformation

Vice President, Tech Lead of IT Strategy
Feb 2023 – Jan 2025
●    Led technology management and oversaw key initiatives as the overall Project Manager
●    Directed application modernization projects to re-architect legacy systems using Microservices Architecture (MSA) and cloud-native services
●    Managed the implementation of the AI Contact Center (AICC)

Cloud Technology Team Lead, IT Strategy
Jul 2021 – Jan 2023
●    Established cloud governance and optimized Cloud Data Center operations, while also driving application modernization through the use of cloud-native technologies

Digital Experience Team Lead, Marketing Department
Feb 2020 – Jul 2021
●    Designed and enhanced the in-flight digital experience for customers
●    Managed a diverse portfolio including in-flight entertainment (IFE) systems, in-flight WiFi, video content curation and procurement, and in-flight advertising sales
●    Oversaw the publication of the "Morning Calm" in-flight magazine

Passenger IT Group/Team Lead, IT Strategy
Jun 2017 – Feb 2020
●    Managed the operations for the B2B sales system, official website, and the CRM (SKYPASS) system
●    Successfully executed the migration of core business applications to a cloud infrastructure

Joined Korean Air
Jan 2001
●    Began career at Korean Air