CentrePal

Exhibitor

CentrePalPal is the Microsoft Teams-native customer engagement platform helping government and not-for-profit organisations deliver better customer experiences, without leaving the tools they already use.

Australian-born and headquartered in Melbourne, CentrePal was built on a simple belief. Modern customer engagement should be simple to adopt, intelligent by design, and secure by default.

Simple. Built on Microsoft Teams, CentrePal brings customer engagement and omnichannel communications together in one familiar place. Voice, chat, email, web and self-service all run inside Teams, so agents get productive on day one with little to no training.

Smart. AI is embedded into the core of the platform, not bolted on the side. Conversational AI, agent assist and automation work alongside your people to resolve more enquiries, faster.

Secure. CentrePal is the first Microsoft-certified Teams Contact Centre solution in the Asia-Pacific region under Microsoft's Unify integration model, backed by Azure and operating under an ISO 27001:2022-certified framework. Data sovereignty, privacy and compliance are built in

Trusted by organisations including NSW Health, the National Gallery and councils across Australia.

Learn more at centrepal.com.

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