RETAIL WORLD
Retail World Indonesia, Wednesday 16 November 2016
Opening Keynote Plenary
The Indonesian Government policy on e-commerce, e-payments, and retail
Initiating the National Payment Gateway (NPG) for greater payments interoperability in Indonesia
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Why is retail payments efficiency and innovation key to economic and social development
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The role of the central government in establishing a working level of Omni-level coherence for merchant and consumers
- Executive thought-leadership on how the ecosystem needs to change to enable those new payment developments
Panel Discussion: Modernising Indonesian retail for the digital age
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The growing importance of online platforms for retailing in Indonesia
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How will the growing omnichannel revolution affect the retail industry in Indonesia
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Building new loyalty capabilities and strategic partnerships with winning consumers
- Integrating technology in marketing, sales, logistic and payments for improved cost cutting and efficiency measures
Seamless Indonesia 2017 Announcement
Networking Refreshment Break
The omnichannel retail experience
Chair’s Opening Remarks
Retailtainment: The new retail reality for Indonesia
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Measuring cross-device and online-to-store shopping behavior
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Create an organizational structure that supports omni-channel marketing
- How online-to-offline ad formats can improve the shopping experience for your customers
Making retail comes alive with Intel Inside
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How responsive retail stores are playing a critical role in the retail industry
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Enabling and enriching retail partnerships
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Case studies for propelling growth in emerging markets
Delight your customers with an efficient and comprehensive in-store experience
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Statistics and consumer insights towards Omni-channel
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Superior customer service as the best differentiator
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Four key points to deliver the seamless online & offline experience
Case study: Predictive analytics for the perfecting retail experience
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How beacon and geofencing enhances the consumer journey experience
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Delivering relevant and timely offers, better-targeted promotions and high-quality service via push notifications
- Shifting from mass promotions to contextualized, micro-segmented offers
Networking & lunch break
Roundtable Sessions
Blurring the lines between multi-channel commerce
Interactive media best practices for retailing
Putting people and processes at the heart of merchandising transformation
Retail operations and resource management
Fast fashion – democratizing the runway using technology
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Charting the evolution of fashion retail
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Tech product tailoring to enable longtail sellers dominate the online space
- Building a product for the mass while maintaining lean economics
Optimizing omnichannel strategies for global brand competition and product distribution
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Understanding the key channels in product distribution and retailing
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Identifying areas for improvements to ensure seamless product flows all the way from distributor to consumer
- Transformative key take aways
Delivering state of the art customer experience with omni-channel
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How omnichannel behaviors shake up offline to online retailing
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Bridging mobile and brick & mortar consumers for engagement
- Breaking down internal silos with the right technology partners
Chair’s closing remarks
Networking Refreshment Break
Closing Keynote Plenary
Towards a financially inclusive ASEAN society: Adapting with the digital disruptions in the financial landscape
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Making the case for financial inclusion in an age of digital disruption
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As Indonesians embrace the digital lifestyle, what are the new challenges for financial inclusion
- Emerging best practices in digital literacy and fintech for the Indonesian market
Embracing the omni age for Indonesian Startups: Incubating the future
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Changing society, changing customers: How can startups lead the charge for positive economic change
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A model for overcoming transformation and cross platform challenges for startups
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The digital transformation continued, how other traditional industries can leverage on e-payments and e-commerce for success
Chair's closing remarks
Networking Refreshments & End of Day 1
Retail World Indonesia, Thursday 17 November 2016
Chair’s opening address
The premise for e-commerce restructuring for long term sustainability and scalability
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Is the growth of regional e-commerce sustainable in the long term
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A shift towards more niche product offerings and larger points of differentiation for competitiveness
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Looking into other sectors such as fintech and big data for innovation
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What is the next big disruption for e-commerce
Defining the future of digital payments
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The digital transformation journey
- Establishing the conditions for creating a cashless society
Networking Refreshment Break
Towards an age of global Indonesian retail
Omni-Channel shoppers: An emerging retail reality
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Measuring cross-device and online-to-store shopping behaviour
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Create an organizational structure that supports omni-channel marketing
- How online-to-offline ad formats can improve the shopping experience for your customers
Fireside chat: Customer obsession in niche & luxury retail: offline vs online
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Customer profiling with metrics in big data: bringing data driven marketing/advertising to offline efforts
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Investing in the internal process while maintaining the scaled luxury experience
- Advantages/challenges of being digital: conversion & understanding customer behaviour
Cross border consumerism in the South East Asian retail space
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What the Indonesian market can learn from the Thai retail industry
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Consumer habits and the digital imperative: how online will influence retail
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How e-commerce logistics can impact online retail growth
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Where the ongoing e-payment revolution can take retail
Networking Lunch Break
Retail technology and innovation
Talent engagement for increased retention and performance in the global retail market
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How do you create and maintain engagement in an increasingly fluid job market
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Evolving hiring trends in the retail space: shifting from industrial to information age
- Designing next generation job profiles for strategy-critical roles
The rise of digitally native vertical brands (DNVB) brands
- The consumer imagination: focusing on customer experience and intimacy
- Unraveling the three-part collective experience: the physical product, web/mobile experience, and customer service
- Born digitally, maturing offline: experiential physical retail and selective partnerships
Closing Q&A session
Chair's closing remarks
Networking Refreshments & End of Day 2
Organiser
