Protect Group

Silver Sponsor

Protect Group is a global leader in booking protection and ancillary services, trusted by over 400 brands across travel, ticketing, and transportation sectors.

What We Do

• We help companies embed refundable bookings into their booking flows via our Refund Protect product, enabling customers to upgrade to fully refundable tickets while giving our partners a new revenue stream. 

• Through Protect Plus, we deliver complementary ancillary services (Transport delay compensation, baggage delay, carbon offsetting, lounge access, eSIM, etc.) to enhance customer experience and loyalty. 

• Our core technology is built on the Pulse platform, which powers dynamic pricing, real-time integrations, and data-driven insights. It enables seamless integration into existing booking systems with minimal disruption. 

Why It Matters for Rail / Transport

• Rail operators and booking platforms increasingly compete on flexibility and customer confidence. Offering refundable tickets can reduce friction, increase conversion, and differentiate your service.

• In transport (trains, ferries, etc.), uncertainty (e.g. schedule changes, travel disruptions) is common giving customers a refund option can reduce customer anxiety and support brand trust.

• The ancillary services in Protect Plus provide “extras” that can complement transport offerings (e.g. carbon offsetting, lounge access for premium travelers) while driving incremental revenue.

Track Record & Reach

• Our solutions currently operate across 75+ countries worldwide.

• We’ve successfully integrated with travel, ticketing and transportation platforms via our dynamic widget approach. 

Our Promise

At Rail Live, we aim to demonstrate how Protect Group can help rail platforms, operators, and ticketing systems:

• Improve customer confidence by offering refundable tickets

• Generate new revenue via ancillary and protection products

• Do so with minimal technical overhead, via modular integration

• Leverage data and AI to fine-tune pricing and maximize value

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