Nick Clarke | Head of Retail
Northern Trains

Nick is Head of Retail at Northern, one of the UK's largest train operating companies, responsible for ticket retail, validation systems, gatelines and revenue protection across more than 500 stations. Nick's team is currently supporting a national programme to transform how rail customers buy and use tickets, including the introduction of several Pay As You Go travel schemes across the north of England and modernisation of existing retailing channels. A key part of Nick's role is working closely with important partners—national government, regional devolved authorities, supply chain and other rail companies—to deliver consistent, high-quality customer experiences and improve revenue protection industry-wide. He is passionate about finding practical solutions through collaboration, making rail travel easy, fair and a trusted mode of transport or everyone.