conference day one | Click & Collect West

Day 01

Jim Hourigan

08:50

Chairperson’s opening remarks

Jim Hourigan, Chief Operating Officer, BuildDirect

Stormy Simon

08:55

Keynote: Differentiate your brand - staying competitive in an increasingly saturated market

Overstock’s secret to delivering personalized experiences for big box items
Choosing the right partner to create a personalized shopping experience
The 2020 perspective - exploring the emerging technologies
Customer engagement through mobile, social and web

Stormy Simon, President and Board Member, Overstock.com

Charles Griffith

09:20

Panel: Retail Convergence - The future of omnichannel fulfillment

How are brick-and-mortar retailers transforming to respond to the threat of eCommerce
The evolution of the retail customer experience at the doorstep from urban to rural environments
Achieving inventory visibility to enable your placement advantage
How are we improving the customers’ experience while maintaining profitability

Moderator: Charles Griffith, CTO, Mile Zero

Janie Yu, Vice President, Fung Capital USA

Carroll Morale, Vice President of Logistics, Overstock.com

Manish Kapoor, President/COO, Cheetah Software Systems

11:00

Case Study: Launching a ship from store strategy – from idea to execution

Expanding from a single online distribution point to multi-DC model with a packing station in every store
Understand how OMS program rules and sourcing logic affect profitability and productivity in a multi-DC environment
Analyze delivery times to improve the customer experience
Leverage carrier services and system configuration to maintain customer experience through holiday peak
Review technical challenges and ways to overcome obstacles, get buy-in from the organization, and deliver the best possible shipping solution

Craig Morrison, Flexible Fulfillment Manager, American Eagle Outfitters

Brett Briley, Sr. Manager of Customer Experience-Logistics, American Eagle Outfitters

11:00

1 – The “Sharing Economy” – Creating a community through a shared love of cooking

Kris Fredrickson, VP of Operations, Munchery

11:00

2 – Launching an on-demand delivery platform considering barriers and regulations

Chris Vaughn, CEO & Founder, Saucey

11:00

3 -Converting browsers into followers with snapchat, Instagram and other social medias

Griffin Thall, CEO / Co-Founder, Pura Vida Bracelets

11:25

Panel session: The future of grocery- home delivery vs. click & collect

How can new technology help brick and mortar grocers to adjust with the rise in online distribution companies?
Leveraging delivery/pick-up to drive top-line growth for fresh local providers
Infrastructure and logistical challenges for delivery in suburban areas - what can be done?
What’s missing for grocery delivery to become mainstream? Culture, behavior and convenience challenges

Moderator: Hadi Irvani, Founder, PeachDish

Lior Lavy, COO, Artizone

David Golub, Sr VP E-Commerce & Government Relations, Price Chopper Supermarkets

Sarah Mastrorocco, Business Development Lead, Instacart

12:05

On-demand - the killer app: Modern distribution as a winning strategy

How Uber has re-written the rules of the delivery game
What does the future hold and why you need to move quickly
Why on-demand is the killer app
Transforming existing home delivery capabilities into modern, Uber-like delivery
Scaling on-demand delivery with 3rd party and crowdsourced fleets in the "delivery cloud"

Benjamin Flammang, Head of Global Business Development, Bringg

14:00

Case study: Mobile 360° - the way to shopper's heart is through their smartphone

Continual adjustments to Apple iOS and Android apps to capitalize today’s evolving mobile consumer
Mobile wallets: How developing a strong mobile payment platform can increase customer engagement and purchasing habits
How should your strategy differ from web to mobile

Richard Cohene, VP Marketing, Beyond the Rack

14:00

1 – Same-day delivery: Is it financially viable and necessary to become an industry norm?

Alice Zhou, Global eCommerce - Senior Manager of Omnichannel Operations, Levi Strauss & Co

14:00

2– Achieving 100% order accuracy in your pick, pack & shipping operations

Mikel Schwarz, Partner / Co-Founder, RibbedTee

14:00

3– Finding the right fulfillment partner for you niche business

Eric Bandholz, Founder, Beardbrand

14:00

4 – Shipping and return challenges associated with the eCommerce experience

Stephen Martinez, Sr. Operations Manager, One Kings Lane

14:00

5 – How to provide your customers the ideal buying experience

Jason Read, VP Application Consulting, The Descartes Systems Group, Inc.

14:25

Case Study: Leveraging community to improve customer engagement in marketplaces

Simple, real-time communication
Purchasing through social network of over 700,000 sellers
Qualitative vs. quantitative reputation
Posh Post: Simplify to remove any friction

John McDonald, VP- Marketplace Operations, Poshmark

14:50

Unravelling multi-device shopping paths

Types of behavior do multi-device sessions reveal
Using multi-device shopping sessions to uncover missed conversion opportunities
Content and message personalization using the broader pool of data

Roy Steves, Chief Marketing Officer, Pool Supply World

Ryan Miller

16:40

Keynote: Expanding to new markets - understanding and managing cross-border challenges

How to unify different platforms with same architecture for different markets
Determining total landed price for the customer considering shipping time and cost
Allowing product customization - let your customers have it their way
How US brands can leverage marketplaces and their own .com presence to expand internationally

Ryan Miller, Vice President of Global eCommerce Strategy, Rakuten

Jon Venverloh

17:05

Keynote: How online development and mobile commerce might are increasing marketplace’s gross merchandise volume (GMV)

How much advantage do frontrunners get? Until when?
How long does it take to have ROI?
What’s the role of seamless payment strategies in increasing mobile GMV?

Jon Venverloh, Director, Global Sales, Channel Intelligence, Google Shopping

Jim Hourigan

17:30

Chairperson’s closing remarks

Jim Hourigan, Chief Operating Officer, BuildDirect

last published: 01/Sep/15 15:45 GMT

Co-located with Click & Collect Show West 2015: