Malgosia Nawrot | VP Client Solutions
Transcom

Malgosia is a Customer Service Outsourcing Expert with over 20 years of experience leading large-scale operations for international clients across diverse industries, including travel and airline sectors. Renowned for driving operational excellence, optimizing customer experience, and building high-performance teams, Malgosia has successfully managed global contact center strategies, vendor relationships, and digital transformation initiatives. With a deep understanding of client needs and customer expectations, Malgosia delivers scalable, cost-effective solutions that consistently exceed service benchmarks and support long-term business growth.