Keith Wallis | Senior Director Distribution and Payments
Air Canada

Keith Wallis, Senior Director Distribution and Payments, Air Canada

Keith Wallis has 2 5  years   of  experience  in the airline industry. He has held various positions in Operations, Product Management, and most recently in Distribution and Payments.     Mr. Wallis is Air Canada?s Senior Director, Distribution and Payments, where he  is responsible for   providing  leadership direction on the global strategy and  objectives  relating to Product Distribution and Payment Solutions. This includes maximizing revenue performance and cost efficiency through the development of a global distribution and payments strategy, business development activities, and account management. He  is responsible for  the carrier?s joint distribution strategy within Star Alliance,  the  overall c ommercial  payment solutions portfolio,  and the development of short and long-term  objectives  to position the Air Canada brand in the global marketplace.     Mr. Wallis  is member of the Board of Directors of UATP. He  is  also the  Air Canada  Board  representative to  the  IATA  Shop-Order Services Board, responsible for  NDC, as well as the A ir Canada representative to the ATPCO Airline Advisory Committee .     Mr. Wallis holds a   Bachelor?s  degree from UNB, a n  M BA   from McGill University and is a  certified Six Sigma Black Belt.

Appearances:



World Aviation Festival Day 1 @ 12:25

Marrying your NDC and payments strategy for a sustainable and resilient recovery

  • Offering an ebank at Air Canada where customers can use credit from unused travel
  • Delivering greater flexibility by introducing new methods of payments including B2B, wallets and BNPL
  • What are the new features on NDC and how has the relationship with metasearch and OTAs evolved throughout the crisis?

World Aviation Festival Day 1 @ 12:55

Panel: How can airlines keep up with the power shift towards customers, and offer more flexibility to give that Uber experience?

  • During the pandemic the payments ecosystem went in reverse, how do we successfully scale back up again?
  • How can we manage this new level of complexity and do payments teams still have the knowledge base to keep up with the new normal?
  • With the introduction of NDC how are airlines coping with this new hybrid model that has shifted more of the risk towards the airline?
  • How can you balance new models and ways of paying such as BNPL, PWYF and P2P with existing booking flows?
  • Where are the opportunities in payments once you build more of a retailer mentality and how can we take more of an advantage of mobile payments for ancillaries?
  • Are customer experience teams now starting to see opportunities from a payment point of view?
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:18 GMT

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