Harriet Baskas | Contributor
NBC News

World Aviation Festival Day 2 @ 14:45

Panel: How are we giving passengers control over their journey?

·       Putting passengers in control: how mobile apps, digital assistants and self-service options (e.g. check-in, bag drop) are transforming the journey?

·       Examining how Gen-AI-powered chatbots and avatars provide real-time support – what are the opportunities and limitations?

·       Analysing how using biometrics & intelligent systems to streamline security can build confidence and reduce stress for passengers

·       Exploring off-airport processing development – from remote check-in to baggage drop – to reduce congestion and enhance flexibility

·       Unlocking new value: how targeted services like real-time offers, lounge access, and wayfinding enhance the passenger experience.

·       Holistic design and collaboration: how airports are integrating feedback, data and stakeholders to create a truly empowered passenger journey 

Christian Draeger, Senior Vice President Passenger Experience, Berlin Brandenburg Airport

Philip van Noort, Director of Security, Schiphol

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Philip van Noort / Panel: How are we giving passengers control over their journey?

Philip van Noort, Director of Security,
Schiphol

Biography Mr P.A. van Noort                                                                          After completing secondary school, Philip began his career by undertaking the Officer Training Program at the Royal Netherlands Navy in Den Helder. He subsequently earned a Master of Science degree...

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Renato Ramos, Vice President Corporate Strategy, Star Alliance

Moderator: Harriet Baskas, Contributor, NBC News