Claus Grunow | VP Corporate Strategy & Digitalization
Fraport AG

Claus Grunow, VP Corporate Strategy & Digitalization, Fraport AG

Claus Grunow is responsible for Corporate Strategy & Digitalization at Fraport AG, one of the largest global airport groups worldwide. As a mobility enthusiast, he believes in the importance of mobility for our quality of life and the multimodal future. He also sees the current crisis as an opportunity to shape the airports of the future – all the way from a digital mindset to a superior technological experience. Prior to joining Fraport in December 2019, Claus worked for over 10 years in various management roles at Deutsche Bahn, most recently with responsibility for the new mobility business.

Appearances:



World Aviation Festival Day 2 @ 14:45

Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

  • What types of changes are you seeing in passenger behaviors and what are the challenges of keeping up with these new trends?
  • How are airports aiming to bring the customer experience to another level by utilizing digital tech and how collaborative can you be in this space?
  • What is the appetite for seamless travel and contactless investments in the near future and which areas are you prioritizing?
  • How can you create more relevance and personalization for your passengers at key touchpoints?
  • What future mobility partnerships do you expect to see that will enhance the end-to-end journey?
  • What are airports doing to further digitally augment the physical space to enhance the passenger experience?
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:16 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:17 GMT
last published: 12/Nov/21 11:18 GMT
last published: 12/Nov/21 11:18 GMT

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