Claus Grunow | VP Corporate Strategy & Digitalization
Fraport AG

World Aviation Festival Day 2 @ 14:45

Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

• What types of changes are you seeing in passenger behaviors and what are the challenges of keeping up with these new trends?
• How are airports aiming to bring the customer experience to another level by utilizing digital tech and how collaborative can you be in this space?
• What is the appetite for seamless travel and contactless investments in the near future and which areas are you prioritizing?
• How can you create more relevance and personalization for your passengers at key touchpoints?
• What future mobility partnerships do you expect to see that will enhance the end-to-end journey?
• What are airports doing to further digitally augment the physical space to enhance the passenger experience?

Moderator: Billy Shallow, Director of Innovation and Technology, Airports Council International Europe - ACI EUROPE

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Billy Shallow / Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

Billy Shallow, Director of Innovation and Technology,
Airports Council International Europe - ACI EUROPE

In his role, Billy leads ACI World’s Innovation and Technology teams encompassing the World Airport IT Standing Committee as-well as the Smart security programme focused on improving security, operational efficiency and the passenger experience across the world’s airports.Before ACI, Billy worked...

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Katja Siberg, Senior Vice President, Marketing And Corporate Communications, Finavia Corporation

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Katja Siberg / Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

Katja Siberg, Senior Vice President, Marketing And Corporate Communications,
Finavia Corporation

Ms Katja Siberg, M.Sc.(Econ), has worked at Finavia as Senior Vice President, Marketing, Communications and Customer Experience since 2017. Her main responsibilities include leading the brand and marketing strategy, customer insights & experience management as well as marketing and...

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Pedro Alves, Vice-President Global Sales, IDEMIA

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Pedro Alves / Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

Pedro Alves, Vice-President Global Sales,
IDEMIA

Pedro is Vice President Extended Borders within IDEMIA’s Public Security and Identity business unit, based in Abu-Dhabi, United Arab Emirates. In his current role, Pedro is responsible for the global business development and structuring of IDEMIA’s extended borders offer. This includes border...

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Bart Saverwyns, Chief Experience Officer, Brussels Airport

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Bart Saverwyns / Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

Bart Saverwyns, Chief Experience Officer,
Brussels Airport

After a short consultancy career and 20 years working in financial services, Bart Saverwyns joined Brussels Airport Company in 2017. He is a member of the Management Committee of the airport and currently holds the role of Chief Experience Officer. In this role he is responsible for Passenger...

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Claus Grunow, VP Corporate Strategy & Digitalization, Fraport AG

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Claus Grunow / Self-Service and CX Panel: How does an airport and the overall ecosystem remain relevant for passengers as we head into 2022?

Claus Grunow, VP Corporate Strategy & Digitalization,
Fraport AG

Claus Grunow is responsible for Corporate Strategy & Digitalization at Fraport AG, one of the largest global airport groups worldwide. As a mobility enthusiast, he believes in the importance of mobility for our quality of life and the multimodal future. He also sees the current crisis as an...

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