Chris Gale | Product Lead - Mobile & App
Emirates

World Aviation Festival Day 2 @ 15:00

Panel: Maximizing Revenue, Elevating CX, and Meeting New Customer Expectations – The new frontier of airline ancillaries & e-commerce

Surya Kuchibotla, VP eCommerce, Ancillary and Retailing, Oman Air

Chris Gale, Product Lead - Mobile & App, Emirates

Chris Stacey, Vice President, Commercial, FlexPay

Chris Engle, CCO, Plusgrade

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Chris Engle / Panel: Maximizing Revenue, Elevating CX, and Meeting New Customer Expectations – The new frontier of airline ancillaries & e-commerce

Chris Engle, CCO,
Plusgrade

Chris is the Chief Customer Officer for Plusgrade, the global ancillary revenue leader in travel. Chris plays a pivotal role in spearheading the acquisition of new partners across the globe in the rail, air, and cruise industries. His leadership and industry thought leadership have been...

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Moderator: Daniel Friedli, Managing Director and Partner, Travel in Motion AG

World Aviation Festival Day 3 @ 13:00

Digital product panel: Gen AI, Middleware, and omnichannel innovation – what’s next for airline digital platforms?

• What are the most impactful use cases of Gen AI in enhancing digital platforms?
• As airlines continue to modernize, how is middleware bridging legacy systems and accelerating the rollout of new products?
• With apps, websites, and in-flight systems to consider, how do you ensure a seamless user experience across all touchpoints?
• As AI-predictive personalization becomes more prevalent, how are we addressing data governance and maintaining customer trust?

Quincy Hunte, Vice President of Digital Products, Qatar Airways

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Quincy Hunte / Digital product panel: Gen AI, Middleware, and omnichannel innovation – what’s next for airline digital platforms?

Quincy Hunte, Vice President of Digital Products,
Qatar Airways

Quincy Hunte is an accomplished product management executive, known for his product-led approach, emphasizing the importance of curiosity, customer focus, and building high-performing teams. His strategies revolve around creating value for customers through innovative product solutions, advanced...

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Chris Gale, Product Lead - Mobile & App, Emirates

Divish Ranjan, Head of Navitaire Stratos, Navitaire an Amadeus company