Ben Lipsey | SVP Customer Loyalty
Air France K.L.M.

Ben Lipsey, SVP Customer Loyalty, Air France K.L.M.

Ben is a Canadian-born self-described ‘aviation & loyalty geek’ currently living and working between Paris and Amsterdam. With professional experience at several global airlines in North America and Europe, and familiar with many more as a frequent flyer, Ben is passionate about everything points & miles. With first-hand experience in the C-suite at both Air France-KLM and Air Canada, Ben understands only too well the challenges of crossing cultural barriers and remaining relevant in the world of customer loyalty. 

Appearances:



World Aviation Festival Day 1 @ 12:55

Panel: Loyalty beyond transaction – how can airlines understand the emotions and lifetime value of individual customers to garner long-term loyalty?

last published: 20/May/22 11:56 GMT

back to speakers