Al Tredinnick has helped many of the world’s best-known airlines - including British Airways, SWISS, Lufthansa, Etihad and Cathay – adopt world-class passenger communication strategies. Specialising in customer experience best practice, Al takes 15below’s ground-breaking technology to the travel industry, helping airlines of all sizes achieve greater profits through best-in-class customer service.
World Aviation Festival - 5th September @ 11:20
Technology & Strategy Roundtables
With rising passenger expectations and rapidly-changing technology, how can we as an industry evolve to meet these challenges? Our roundtables are hosted by senior level topic specialists. Participants are asked to introduce themselves to the table, and then as a group, they brainstorm and produce their suggestions on what technology would work best for them. After 30 minutes, there is one rotation, so participants can join two tables during the session.
How much are uncontactable customers costing your airline?
last published: 23/Aug/19 13:25 GMT