Al Tredinnick | Head of Business Development
15below

World Aviation Festival Day 1 @ 14:30

Panel: How can airlines minimise the impact of disruptions for customers and business?

• Working as one: Turning complex situations into a simplified system to avoid confusion and mistakes
• Enabling unified insights to streamline responses with informed & strategic decisions
• Working across operations and CX to create real business value
• Exploring partnerships with airports, hotels and ground transportation, and how collaboration speeds up recovery.

Duarte Afonso, Director Transformation Office, TAP Air Portugal

George Ampat, Manager, ACS Service Recovery and Airport Strategy, Delta Air Lines

Al Tredinnick, Head of Business Development, 15below

Aley Larkin, Sr Customer Recovery Strategy Consultant, Southwest Airlines

Viktoriya Soubra, Sales Director, iCoupon

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Viktoriya Soubra / Panel: How can airlines minimise the impact of disruptions for customers and business?

Viktoriya Soubra, Sales Director,
iCoupon

Viktoriya Soubra is Director of Sales at iCoupon, where she leads the growth of intelligent vouchering solutions across a global network of airlines, airports, and retailers. With nearly 20 years’ experience in travel and airline services, including previous leadership roles at...

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