Lufthansa Innovation Hub
Startup
We will be showcasing Cosmos, the innovative platform to empower a trusted, collaborative, and data-based relationship between airlines and service providers. With Cosmos, both parties have access to performance-dashboards as a single source of truth and basis for discussion. Incidents are collected on the platform, where Cosmos encourages the service provider to leave comments and shed more light on the problems, while airline managers can make informed SLA decisions in real time, also enabling dynamic incentive-mechanisms and reinvestments into the service provider. Cosmos encourages and documents this interaction, enriches it with further data and leverages advanced machine-learning capabilities to uncover patterns and details that were previously inaccessible. Focusing on solutions, instead of assigning blame. Turning providers into partners.
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