Julie Laurin | Director Product Management, contact centres
Aircanada

Director, Product Management – Contact Centres I Air Canada With 26 years of dedicated service at Air Canada, I have had the privilege of contributing to various critical roles within our organization. My journey began as a Customer Sales and Service Agent, where I honed my passion for delivering exceptional customer experiences. Over the years, I’ve take on diverse responsibilities, each shaping my expertise in the realm of contact centres. In my current role, I drive strategic initiatives that elevate our contact centres’ capabilities my focus lies in, leveraging technology, and enhancing customer interaction. My Journey at AirCanada has been marked by resilience, adaptability and a relentless pursuit of excellence. As we continue to evolve, I remain passionate about shaping the future of our contact centres and ensuring that every interaction reflects our commitment to service excellence.