Heike Birlenbach | CCO
Swiss International Air Lines

Heike Birlenbach is the Chief Commercial Officer at Swiss International Airlines in Switzerland since January 2024. She manages Brand and Product Experience, Network Management, Revenue Management, Sales, and Marketing for the airline. Previously, Heike held the position of group-wide responsible for Customer Experience at the Lufthansa Group, where she played a crucial role in shaping the group's customer satisfaction strategies. With a Master’s degree in Management from McGill University, Heike brings extensive experience and a proven track record in the global travel and tourism industry to her current role.