Sveinn Akerlie is CEO at AviLabs, the company behind the award-winning passenger disruption management platform, Plan3.aero. Sveinn has a long history in aviation and technology with more than five thousand hours under his belt as a commercial pilot with Ryanair, Astraeus and, more recently, WOW Air where he became CIO of ?WOW Labs?. It was during his time at Wow Air that Sveinn saw how exposed operations and customer care teams were during disruption events, as they tried to deliver a great customer experience armed with vastly inadequate tools for the job. Sveinn and his team could not find an end-to-end passenger disruption solution on the market so, after the demise of Wow Air, he and a team of former Wow Labs software engineers built it. Plan3?s mission is to deliver an exceptional experience for disrupted passengers while ensuring airlines have automated tools at their fingertips to save time and vastly reduce costs when disruption hits. Sveinn is a keynote speaker and member of the board of advisors at the Future Travel Experience industry think tank and events.