Rachael Jones | Head of Specialist Services
JLL

Rachael Jones serves as Head of Specialist Services at JLL in Riyadh, Saudi Arabia, bringing 25 years of distinguished experience in service management, with 15 years dedicated to the Middle East region. As a sustainability-focused leader, she specialises in integrating climate-conscious solutions across Project Management, Fitout, Transitions, Mobilisation, Property, and Facilities services, consistently delivering innovative approaches that enhance environmental performance while exceeding stakeholder expectations. Recently qualified in WiredScore and SmartScore certifications, Rachael champions the integration of digital connectivity and smart building technologies as critical enablers of sustainable asset performance. Her specialist services encompass digital services, due diligence reviews with environmental impact assessments, performance-related works focused on energy efficiency, and feasibility studies that prioritize sustainable premises expansion and operational carbon reduction. Throughout her career, Rachael has demonstrated expertise in future-proofing buildings for climate resilience. She has successfully managed the delivery and transition of over 100 taking-over certificates, ensuring not only operational readiness but also adherence to sustainability benchmarks and smart building standards. Her approach consistently emphasizes the intersection of technology, sustainability, and operational excellence. Rachael's project portfolio includes landmark developments across the Gulf region and the United Kingdom, where she has championed sustainable transitions. Notable assignments include the King Abdullah Financial District in Riyadh, the Abu Dhabi Financial District on Al Maryah Island, and the St Regis Residential Properties in Abu Dhabi. Each project reflects her commitment to embedding climate considerations into large-scale property management, from energy optimization to smart building systems integration. Her academic credentials include an MSc in Construction Project Management and a Diploma in Facilities Management. She holds professional designations as an Associate of the Royal Institution of Chartered Surveyors (AssocRICS), Member of the Chartered Institute of Building (MCIOB), and is NEBOSH/ISOH certified. Additionally, she is a Member of the Institute of Security Risk Management, with expertise that now extends to climate risk mitigation and sustainable building performance. Rachael's sector experience spans mixed-use mega-projects and giga-projects, residential, office, retail, industrial, and entertainment developments, positioning her as a versatile leader uniquely qualified to address the intersection of technology, climate action, and sustainable property management in Saudi Arabia's rapidly evolving built environment.