Joyce Mwangi | Head, Customer Experience
Family Bank Kenya

Joyce Mwangi is a seasoned professional with a proven track record in enhancing customer experiences in the banking sector. As the Head of Customer Experience at Family Bank Kenya, Joyce is at the forefront of driving innovation and digital transformation to meet the evolving needs of customers in the digital commerce landscape. With a deep understanding of customer behavior and market trends, Joyce is dedicated to creating seamless and personalized experiences that drive customer loyalty and satisfaction.

With over a decade of experience in the financial services industry, Joyce has a strong background in developing and implementing customer-centric strategies that drive business growth. Her expertise lies in leveraging technology and data analytics to design and optimize customer journeys, ensuring a frictionless and engaging experience across all touchpoints.

Joyce is a visionary leader who is passionate about driving change and fostering a customer-centric culture within organizations. She is a dynamic speaker who brings a wealth of knowledge and insights to the table, making her a sought-after expert in the field of customer experience and digital commerce.

At Seamless East Africa 2025, Joyce Mwangi will share her expertise and insights on the future of digital commerce, providing valuable perspectives on how businesses can adapt and thrive in an increasingly digital world. Attendees can expect to gain practical strategies and actionable insights from Joyce's session, helping them stay ahead of the curve and drive success in the digital commerce landscape.