Bai Norhaya "Aya" Maulana | Laboratory & Quality Manager
Gargash Hospital LLC

Laboratory & Quality Manager | CAP Inspector | Laboratory Setup & Accreditation Consultant Bai Norhaya “Aya” Maulana is an accomplished healthcare professional with over 20 years of specialized experience in clinical laboratory setup, quality assurance, and international accreditation compliance. She holds a Master’s degree in Business Administration – Healthcare Management, combining scientific expertise with strategic leadership in healthcare operations. Aya is currently serving as the Laboratory and Quality Manager at Gargash Hospital Dubai, while also actively consulting across the UAE and GCC for laboratories seeking compliance with CAP, ISO 15189:2022, DHA, HAAD, and MOHAP standards. Her track record includes establishing and operationalizing new laboratories, guiding facilities from concept to accreditation, and implementing robust quality management systems tailored to each setting. A Certified CAP Inspector and Internal Auditor for ISO 15189, ISO 9001, and ISO 14001, Aya has conducted numerous inspections and internal audits across both hospital-based and stand-alone laboratories. She is known for her comprehensive knowledge of regulatory frameworks, hands-on approach to laboratory planning, and excellence in method validation, risk management, and process optimization. With deep experience consulting for over 30 healthcare institutions in the MENA region, Aya is also an engaging speaker and educator. She leads training programs in laboratory quality control, proficiency testing, and competency development, advocating for accuracy, efficiency, and patient-centered care in diagnostics. Her unique blend of technical proficiency, regulatory insight, and leadership makes her a sought-after speaker for regional and international forums on laboratory quality, accreditation, and operational excellence.