Faye is Head of Social Impact at BT, where she leads the company’s work on digital inclusion and social value as part of its Responsible Business agenda. She is responsible for bringing BT’s purpose to ‘connect for good’ to life -working across the organisation and with partners to design and deliver programmes that create meaningful societal impact while supporting commercial growth. Faye oversees a portfolio spanning national digital skills initiatives, strategic partnerships, volunteering programmes, and social value propositions for business customers. Through this work, she plays a central role in helping more people and communities benefit from the opportunities of a connected world, while embedding responsible, impactful practice at the heart of BT’s operations.
How do established leaders steer their organisations toward a higher calling? This session dives into the mechanics of the "pivot" - moving beyond CSR (Corporate Social Responsibility) as a side project and making it the primary engine of value creation.