Kaylon Ross | Sr Director Ancillary Services
AvalonBay Communities Inc

Kaylon Ross, Sr Director Ancillary Services, AvalonBay Communities Inc

Kaylon Ross is a seasoned professional with a proven track record in the real estate industry, currently serving as the Senior Director of Ancillary Services at AvalonBay Communities Inc. With over a decade of experience in the field, Kaylon has developed a deep understanding of how to deliver connectivity solutions that enhance the quality of life for residents in multifamily communities.

In his role at AvalonBay Communities Inc, Kaylon is responsible for overseeing the implementation of ancillary services that cater to the diverse needs of residents, with a focus on delivering high-quality connectivity solutions. He is passionate about leveraging technology to create smart and sustainable communities that foster a sense of belonging and connectivity among residents.

Kaylon's expertise lies in developing strategic partnerships, implementing innovative technologies, and driving operational efficiencies to ensure the seamless delivery of connectivity services. He is known for his collaborative leadership style, strong communication skills, and ability to drive cross-functional teams towards a common goal.

Kaylon is committed to staying at the forefront of industry trends and emerging technologies to continuously improve the connectivity offerings at AvalonBay Communities Inc. His dedication to delivering exceptional services that enhance the resident experience makes him a valuable asset to the organization.

At the Broadband Communities Summit 2025, Kaylon will share his insights and expertise on how to deliver connectivity solutions that meet the evolving needs of communities in an increasingly digital world. Attendees can expect to gain valuable knowledge and practical strategies for enhancing connectivity in their own communities from Kaylon's presentation.

Appearances:



Monday, June 23 @ 15:00

Bulk Billing: From Strategy to Execution

  • Introduction to bulk billing programs 
  • Explore various bulk billing models, including tiered pricing, custom plans, and flexible options that cater to diverse communities 
  • Practical insights into the key questions to ask, how to vet providers, and best practices for creating and managing bulk billing programs 
  • Strategies for marketing and operation success 

Tuesday, June 24 @ 15:10

Innovating the Resident Experience: Multifamily Connectivity Solutions

      MULTIFAMILY DAY 1 sponsored by AT&T Connected Communities
  • How broadband technologies can be optimized to enhance the resident experience 
  • Providing intuitive support systems and fostering engagement through resident apps and platforms 
  • Explore what providers can implement and owners can request to meet resident expectations 
  • Strategies to align bulk and retail experiences, streamline service delivery, and elevate resident satisfaction with innovative broadband solutions 

     

last published: 25/Apr/25 19:25 GMT

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