Adam Moore | Gvp Community Solutions Customer Oper
Spectrum Community Solutions
Adam Moore is Group Vice President of Customer Operations and Product and Technology for Spectrum Community Solutions. In this role, he is responsible for customer service, customer experience, product and technology for our more than two million Spectrum Community Solutions customers. He joined the Spectrum Community Solutions team in 2019 and was first responsible for establishing our dedicated customer service organization, which creates a superior customer experience for property managers and residents. He began his tenure with Charter Communications (Spectrum) in 2009 and has held various leadership roles in product management, digital service, customer experience, and customer service throughout his career.
Appearances:
Day 1 - Tuesday, May 7th @ 15:35
Managed Wi-Fi: Infrastructure & Planning for Retrofits
The multifamily program is presented in partnership with the NMHC sponsored by AT&T
One of the most challenging Managed Wi-Fi Multifamily installations can be in existing brownfield apartment communities, due to the unknowns of current infrastructure. Legal considerations for cost and contract implications weigh heavily, as well as infrastructure and ownership needs. Will you pull fiber? What disruption will the residents experience? Are there other options? What if you don’t have enough closets? From evaluation of current pathways and wiring to vetting providers, the panel will discuss what is needed for a successful retrofit. Discover what owners are looking for in creating technology-enabled hubs to raise the bar and improve the customer experience.
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