Raghav Kumaria | Senior Vice President, Technology & CX Transformation
Aionos

Raghav Kumaria is a visionary technology executive with a proven track record of leading Automation, Artificial Intelligence, Digital Transformation, and Platform-driven solutions across IT, Customer Experience, and Managed Services sectors. As the head of the Technology and Customer Experience Transformation business unit at AlonOS, Raghav champions the strategic adoption of AI-powered innovations and domain-focused initiatives that redefine customer engagement, elevate service delivery, and unlock substantial business value through data-driven insights and intelligent automation. With extensive global experience across APAC, Europe, Africa, and North America, he has successfully architected and delivered large-scale digital transformation programs that accelerate AI integration and embed customer-centricity throughout enterprise operations. His expertise spans AI strategy, program governance, platform modernization, and innovation-led consulting, positioning him at the forefront of technology-driven business evolution. Raghav holds a Master’s degree in Computer Applications (MCA) and has further enhanced his leadership capabilities through a Management Development Program (MDP) at XLRI. Complemented by professional certifications in ITIL, Project Management, and Six Sigma, he brings a methodical, process-oriented approach that drives disciplined execution and sustained operational excellence