Philipp Müller is the Vice President Global Operations - Airport Ground Operations at Swissport International. With over 20 years of international experience in operations, performance, and innovation, he also serves in IATA and ASA committees and various boards. An MBA holder and active community politician, Philipp is passionate about driving sustainable growth and transformation in aviation, transportation, and logistics.
· How are AGVs, robotics and automated systems enable large-scale autonomous baggage transport and sortation?
· Operationalising real-time baggage tracking – what role can AI, RFID, and IoT play in streamlining logistics?
· Analysing best practices for aligning airport infrastructure, airline processes and ground handlers for optimal baggage flow
· Examining scaling autonomous and standardised solutions across multi-airline terminals and legacy systems
· Enhancing the end-to-end passenger experience through better baggage transparency and fewer mishandlings – what’s the operational role in driving trust?