Christos Patikas | Head of Customer Experience
AEGEAN AIRLINES

World Aviation Festival Day 3 @ 13:30

Fireside chat: Meeting the challenge of delivering enhanced customer experiences at Aegean Airlines

Christos Patikas, Head of Customer Experience, Aegean Airlines

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Christos Patikas / Fireside chat: Meeting the challenge of delivering enhanced customer experiences at Aegean Airlines

Christos Patikas, Head of Customer Experience,
Aegean Airlines

A Physics and Sustainable Tourism graduate, found himself being passionate about commercial aviation, people and data analysis. Hence, no higher purpose than aiming to improve passengers’ experiences plus inspiring others to do so!

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Interviewer: Jerry Angrave, Customer Experience Consultant, Empathyce

World Aviation Festival Day 3 @ 14:00

Panel: How can airlines create experiences across the journey which foster natural loyalty – even in the face of friction?

• How is the customer expectations of today evolving and how can airlines meet these high bars?
• Ensuring cohesive and effective customer care strategies are in place from booking onwards
• How can airlines guide customer facing teams through a transformative period with leadership to serve customers effectively
• Designing processes & solutions with all customers in mind whilst navigating internal silos

Christos Patikas, Head of Customer Experience, Aegean Airlines

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Christos Patikas / Panel: How can airlines create experiences across the journey which foster natural loyalty – even in the face of friction?

Christos Patikas, Head of Customer Experience,
Aegean Airlines

A Physics and Sustainable Tourism graduate, found himself being passionate about commercial aviation, people and data analysis. Hence, no higher purpose than aiming to improve passengers’ experiences plus inspiring others to do so!

Close

Moderator: Jerry Angrave, Customer Experience Consultant, Empathyce