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Air Retail Show, Tuesday 24 May 2016


Breakfast & Registration

Mr Marc Rosenberg

Chairman's Opening Remarks

Mr Marc Rosenberg, President, STRATACONNEX
Hilton Sturisky

Keynote Address: Transforming your airline’s infrastructure to adapt to the growth and demands of customers and the ULCC market

  • Infrastructure – leveraging private and public cloud capabilities to better address business opportunities
  • Security – investing in creative solutions to protect your customers’ data and privacy
  • Website –  rebuilding a customer-facing website and laying the groundwork for mobility with responsive design
  • Team  – capitalizing on the transformation of IT to foster team collaboration and growth
  • Data – intersecting data with intellectual capital to make better decisions
Hilton Sturisky, Chief Information Officer, Spirit Airlines
Mr Alberto Rey Villaverde

Keynote Address: How to apply data science to revenue management to maximize sales through supply, demand and competitor pricing

  • Identifying prescriptive, predictive, diagnostic, and descriptive analytic capabilities
  • Artificial intelligence to predict demand for inflight food and beverage
  • Using drones to survey aircraft and collect data points to improve operational efficiencies
  • Segmenting the market and daily price adjustments through historic and real-time data
  • Machine learning algorithms to counter competitor pricing and automate processes
  • The evolving perception of data sharing and automation
Mr Alberto Rey Villaverde, Head of Data Science, easyJet

Speed Networking & Morning Break

Air Retail Show

Roundtable: Segmenting millennials to drive sales

  • Targeted messages for specific age groups
  • Appealing to the budget consious traveler
  • How does the use of technology differ between segments of millennials?
Mr Rolando Damas, Managing Director, North America & Asia, Avianca

Networking Lunch

round tables
Air Retail Show

Roundtable: Creating a coexistence of aligned and non-aligned airline partners

  • How can non-aligned carriers place code on a global alliance member’s flight?
  • Exclusivity agreements and effects on fare
  • Impact of growing joint ventures between the US and Asia
Quinn Annelin, Manager - Alliance Operations, Hawaiian Airlines
Mr Marc Cavaliere, Executive Vice President - Americas, South African Airways
Nate Vallier, Director - Revenue, Mokulele Airlines

Joint Interactive Roundtables, 14:40 - 15:20

round tables
Air Retail Show

Roundtable 4: NDC – let’s build air retailing together

  • How to gain access to limited and commoditized airline information
  • Promoting product differentiation
  • Creating a transparent shopping experience
  • Increasing products’ speed to market
  • Where is NDC going?
Antonio Carbone, Regional Implementation Manager Americas (NDC), IATA
Mr Ron Peri, Chief Executive Officer, Radixx International Inc
Air Retail Show

Roundtable 8 - Business Intelligence: Data mining and warehousing for aviation

  • Developing an effective data warehouse for the entire business
  •  We need an enterprise-logical model – “a data warehouse, not a warehouse of data”
  • How to build one version of data that is accessible by all departments and used as actively as possible to create business opportunities and deliver competitive advantages
Mr Karl O'Donoghue, Director Distribution & B.I., North America, Air France - KLM

Afternoon Networking Break

Wynn Baum

Presentation: How digital is driving a fundamental shift in customer experience and airline operations

  • Redefining the customer experience
  • Driving increased operational efficiency
  • Increasing employee engagement and partner synergies
Wynn Baum, Head of Sales, Aerospace & Defense / Airlines, HCL Technologies
Mr Bobby Healy

Presentation: The science behind ancillary personalisation

Mr Bobby Healy, Chief Technology Officer, CarTrawler Ltd
Panel discussion

Keynote Panel: Tracking the traveler on the ground to boost retail sales and passenger experience

  • NFC, RFID and beacon technology – where are my passengers and what do I do with this information?
  • Data mining –  tactical marketing campaigns
  • Big data – shifting the way it is managed
Moderator: Jason Wilson, Director of Real Estate Management and Commercial Development, Miami International Airport
Mr Martin Boyer, Vice President & Chief Information Officer, Greater Toronto Airports Authority
Charles de Coquet, Practice Head, Travel and Transport, NIIT Technologies
Mr Jacob Guerra, Senior Manager, eCommerce, United Airlines
Mr Marc Rosenberg

Chairman's Closing Remarks

Mr Marc Rosenberg, President, STRATACONNEX
last published: 20/May/16 21:15







Air Retail Show, Wednesday 25 May 2016


Breakfast & Registration

Mr Marc Rosenberg

Chairman's Opening Remarks

Mr Marc Rosenberg, President, STRATACONNEX
Mr Paulo Miranda

Keynote Address: How to offer passengers the latest in-flight and connectivity technologies while maintaining the LCC model

  • Enabling passengers to stay connected, informed and entertained
  • How to distribute and subsidize costs
  • BYOD vs. seatback entertainment systems
Mr Paulo Miranda, Chief Experience Officer, GOL Linhas Aereas Inteligentes SA
Mr Seth Cassel

Keynote Address: The direct channel, passenger acquisition, and owning your customer

  • New customer acquisition and incremental revenue growth
  • Improving customer experience and conversion online through new technologies
  • Executing highly technical strategies without highly technical people
Mr Seth Cassel, President, EveryMundo

Morning Networking Break

Mr Neil Laidler
Air Retail Show

Transforming travel with mobile moments

  • Mobile usage and trends in the Americas
  • How are airlines succeeding on mobile today
  • Future mobile trends in 2016 and Beyond
Mr Neil Laidler, Regional Director, The Americas, MTT
Air Retail Show

Roundtable: Does the GDS model need an overhaul?

  • What needs to change?
  • How can it change?
  • When can it change?
  • Are airlines willing to pull out?
Mr Marc Rosenberg, President, STRATACONNEX
Air Retail Show

Roundtable: How can I make my passenger think my airline is like amazon?

  • Blending the airline and ‘etailer’ mentality
  • Omni-channel shopping
  • Up-selling the passenger
  • Convenience and personalization
  • Enhancing the multi-channel experience
Dzulkiflee Taib, C.E.O, Matchbyte

Networking Lunch

Panel discussion

Panel: Airlines in transition facing the challenges of termination, migration, and changes in business models

Moderator: Timothy O'Neil-Dunne, Founding Team Member, Expedia, Managing Partner, T2Impact Ltd, Co-Founder, VaultPAD Ventures, on behalf of, Hitit Computer Services
Peter Hammer, Founder & CEO, The Hammer Group
Mr Sami Aras Kubilay, Business Development, Hitit Computer Services
Mr Seth Kaplan, Managing Partner, Airline Weekly
Mr Orhan Sivrikaya, VP, Onur Air
Laurie Gablehouse

Presentation: Deconstructing the payment experience (Omni What?)

What good is a great product if you can’t collect their money?
Laurie Gablehouse, Principal Consultant / Travel Payment Strategies, Ingenico ePayments
Laurie Gablehouse
Air Retail Show

Presentation: Deconstructing the payment experience (Omni What?)

What good is a great product if you can’t collect their money?
Laurie Gablehouse, Principal Consultant / Travel Payment Strategies, Ingenico ePayments
Air Retail Show

Roundtable: Enhancing retail sales through technology

  • Are people more likely to by via app or kiosk?
  • New map technology in airports
  • How can I use AppleTV to engage with my customers?
  • How can we utilize NFC and beacon technology?
Mr Jacob Guerra, Senior Manager, eCommerce, United Airlines
last published: 20/May/16 21:16



From new business and revenue models to new technologies, this is the event for airline executives to learn all they need to know about revenue in one place.

Download the brochure to find out more!