Lifemote
Startup
Lifemote is a Software-as-a-Service (SaaS) platform for Internet Service Providers (ISPs), that enables ISPs with visibility into all of their subscribers’ home WiFi Quality of Experience (QoE) and usage analytics, to proactively improve customer experience. Lifemote’s analytics is deployed in more than 2 million homes and trusted by large and small ISPs across Europe. Adopting Lifemote improves Customer Support Center metrics, drives related costs down; and allows ISPs to take proactive initiatives, resulting in overall higher subscriber satisfaction and reduced cost of ownership. Fast launch to deployment and the ability to run the analytics regardless of the CPE type or vendor places Lifemote in a favored position among ISPs aiming to implement a culture of strategic initiative taking to improve customer experience. Lifemote analyzes minute-by-minute collected data from all subscribers’ devices every day, enabling true proactive network maintenance by providing actionable analytics on each home and on a population-level.
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