Conference Day 2


Breakfast and Registration

Tim Brown

Chairman’s Opening Remarks

Tim Brown, Managing Director, Georgia Tech Supply Chain & Logistics Institute
Chieh Huang

Delivering the warehouse club to your door - technological and operations processes that helps to transform the industry

  • What products to sell: Challenges in ensuring the “snacks and stuff” orders get to customers in excellent condition
  • Using technology to yield an efficient pick / pack / ship process
  • Utilizing a varied group of carriers to provide the highest levels of service
Chieh Huang, CEO, Boxed
Imran Rahman

Winning the free shipping war – price vs speed vs flexibility

  • Is it economically feasible to achieve the same day, next day delivery model
  • Giving consumers a range of delivery times (often at different price points) that provides flexibility
  • How having control over your supply chain makes it cost effective?
  • Can brick & mortar plays an advantage on shipping cost?
Imran Rahman, COO, Combatant Gentleman
Mohit Melwani, Co-Founder and CPO, Combatant Gentlemen

Networking Break

International Home Delivery

Chairman’s Opening Remarks

Gordon Nugent, Head of Online / Multi Channel, Harvey Norman




International Home Delivery

Expansion into Canada – how to make the most of this market

  • How do you overcome the high cost of cross-border parcel shipping?
  • Is it better to stock locally in Canada, or ship directly from the US?
  • How do Canadian consumers view postal delivery vs. common carrier, and how is that different from US consumers?
  • Alternate delivery locations in Canada: Using lockers and post offices to your advantage
  • How do you scale delivery cost to accommodate the extreme geo-diversity of Canada?
Christopher Thompson, Director of Transportation, Newegg
Kunal Thakkar, SVP of Operations, Inc
Domestic Home Delivery

The changing landscape of parcel delivery

  • Developing an understanding of your customer’s requirements for delivery experience
  • Amazon’s unique positioning to drive speed and economy
  • Emerging trends in parcel delivery to embrace your customer’s needs
Douglas King, Director- Transportation & Drop Ship, QVC
International Home Delivery

Retailing in EU – Best practices and pitfalls of eCommerce growth in Europe

  • Market data/statistics: Market size, CAGR, top countries etc.
  • Recognizing demand from Europe
  • Key components of Localization Value Chain
  • From Cross-border to regional or country specific fulfillment
  • Pitfalls: EU’s strict privacy and pricing policies
  • Europe growth strategy combining marketplaces
Alex Golshan, Former VP Omni-Channel and Global eCommerce, BCBG Max Azria Group Inc
Domestic Home Delivery

Developing a winning shipping and logistics approach for instant gratification

  • Distribution networks: Utilizing multiple DCs to get customers their orders fast
  • How do you contain shipping costs with the expansion of DIM to big box items to smaller parcels
  • Optimization on the inbound side
  • Achieving inventory visibility to enable your placement advantage
  • Improving the customers’ experience while maintaining profitability
Vince Atkin, Director of Supply Chain and Logistics,


round tables

Growing your global foot print and bridging new international markets with Canada

Georges Lemieux, Consul and Senior Trade Commissioner, Consulate General of Canada
Lisa Stockley, Consul and Trade Commissioner, Consulate General of Canada
Amy Bales, Director of Trade Compliance, UCI-FRAM AutoBrands

Importance of educating customers: Managing cost expectations with customs and duties for international shipping

Greg Shugar, Co-Founder of Thread Experiment and Founder, The Tie Bar

Is on-demand delivery overrated? How building hyperlocal mini depot helps minimize the cost?

Nicholas Sanderson, CEO, Luxer

Leveraging the global postal network for cost efficient international shipping

Dennis Nicoski, Director, Strategy and Contracts, United States Postal Service
round tables

Multi-carrier strategies – how can they help you?

Aaron Guild, Strategic Solutions Manager, Green Mountain Technology
Rick Miller, Strategic Solutions Manager, Green Mountain Technology
round tables

Optimizing shipping from a customer’s perspective and an operators point of view

Hadi Irvani, Founder, PeachDish
Mike Bothof, Corporate Sales, Transportation Impact LLC

Outside tips for setting up a successful while glove delivery operation

Tom McIntyre, Senior Director, B2B Consumer Sales, SEKO Logistics

Revising reverse logistics: Creating a returns policy that mitigates transportation & processing costs by changing the product lifecycle

Michael Villa, Global Distribution and Facilities Manager, Nixon

Networking Lunch





International Home Delivery

Breaking down barriers - opening the door to Cuba

  • Constantly changing political relationship is leading to increased opportunities
  • Understanding the restrictions in this changing environment is essential
  • The need to start a market entry strategy now to get ahead of the game
  • What will the Cuban consumer want now, in a year, five years; and the impact on the economic climate
Ronald A. Oleynik, Partner, Holland & Knight
Domestic Home Delivery

The revolution of refrigerated services in the cold chain : How eCommerce and brick & mortar are changing the face of domestic delivery

  • Perception of home delivery- a differentiator or a cost center
  • How do trends like same day, next day or omni channel are impacting 3PL and transportation suppliers
  • Cost reduction through justifying dimensional weight charges, accessorials and base package rates
  • How to consolidate freight, manage backhauls, gain transparencies in your vendor base
  • Giving customers the control to choose their delivery date while making it financially viable
Matt Troy, VP, Catalog & Ecommerce, Honey Baked Ham Company
International Home Delivery

Whining for wine? Multinational on-demand wine delivery

  • How the compliance differs from UK to AUS to USA?
  • Understanding state regulations and tax rates for direct wine shipments
  • In-house or third-party fulfillment?
  • Using several warehouse locations to minimize shipping charges - could click and collect be an option?
Zack Crafton, Global Operations Director, Naked Wines
Domestic Home Delivery

How GPA has managed to keep customers happy with the progression of Click & Collect strategy

  • From 0 to 1,000 stores in one year: the challenges of implementing a Click & Collect operation
  • Exploring different models: Buy online pick up in store / Buy online ship to store
  • Differences and similarities between formats (Hypermarket, Proximity Store, Eletronics Store, Gas Stations)
  • Increasing conversion rates inside the store
  • Expanding the strategic pick-up points through partnerships
Eduardo Adriao, Multichannel Director, GPA


Allan Martinson

Disrupting the 'last mile' of home delivery - will robots be a reality?

  • Delivering what the customer really wants - flexibility, tracking, no cost
  • Reducing the costs of last mile using of robots
  • Next steps: customer education, public affairs, commercialization
Allan Martinson, Chief Operating Officer, Starship Technologies
Omar Devlin

Reinventing the online retail experience: On-demand delivery with white glove service

  • Bringing a personalized touch to the online shopping experience
  • Mitigating the pain point of the integration
  • Building a satisfied customers network with added benefits – and do so without increasing your costs
Omar Devlin, Head of Supply Chain & Logistics, ENJOY Inc.
Tim Brown

Chairman’s Closing Remarks

Tim Brown, Managing Director, Georgia Tech Supply Chain & Logistics Institute
last published: 28/Mar/16 20:45 GMT