DAY TWO

Chairman’s Opening Remarks

Gordon Nugent, Head of Online / Multi Channel, Harvey Norman

Expansion into Canada – how to make the most of this market

• How do you overcome the high cost of cross-border parcel shipping?
• Is it better to stock locally in Canada, or ship directly from the US?
• How do Canadian consumers view postal delivery vs. common carrier, and how is that different from US consumers?
• Alternate delivery locations in Canada: Using lockers and post offices to your advantage
• How do you scale delivery cost to accommodate the extreme geo-diversity of Canada?

Christopher Thompson, Director of Transportation, Newegg

Kunal Thakkar, SVP of Operations, Newegg.com Inc

The changing landscape of parcel delivery

• Developing an understanding of your customer’s requirements for delivery experience
• Amazon’s unique positioning to drive speed and economy
• Emerging trends in parcel delivery to embrace your customer’s needs

Douglas King, Director- Transportation & Drop Ship, QVC

Retailing in EU – Best practices and pitfalls of eCommerce growth in Europe

• Market data/statistics: Market size, CAGR, top countries etc.
• Recognizing demand from Europe
• Key components of Localization Value Chain
• From Cross-border to regional or country specific fulfillment
• Pitfalls: EU’s strict privacy and pricing policies
• Europe growth strategy combining marketplaces

Alex Golshan, Former VP Omni-Channel and Global eCommerce, BCBG Max Azria Group Inc

Developing a winning shipping and logistics approach for instant gratification

• Distribution networks: Utilizing multiple DCs to get customers their orders fast
• How do you contain shipping costs with the expansion of DIM to big box items to smaller parcels
• Optimization on the inbound side
• Achieving inventory visibility to enable your placement advantage
• Improving the customers’ experience while maintaining profitability

Vince Atkin, Director of Supply Chain and Logistics, Overstock.com

Breaking down barriers - opening the door to Cuba

• Constantly changing political relationship is leading to increased opportunities
• Understanding the restrictions in this changing environment is essential
• The need to start a market entry strategy now to get ahead of the game
• What will the Cuban consumer want now, in a year, five years; and the impact on the economic climate

Ronald A. Oleynik, Partner, Holland & Knight

The revolution of refrigerated services in the cold chain : How eCommerce and brick & mortar are changing the face of domestic delivery

• Perception of home delivery- a differentiator or a cost center
• How do trends like same day, next day or omni channel are impacting 3PL and transportation suppliers
• Cost reduction through justifying dimensional weight charges, accessorials and base package rates
• How to consolidate freight, manage backhauls, gain transparencies in your vendor base
• Giving customers the control to choose their delivery date while making it financially viable

Matt Troy, VP, Catalog & Ecommerce, Honey Baked Ham Company

Whining for wine? Multinational on-demand wine delivery

• How the compliance differs from UK to AUS to USA?
• Understanding state regulations and tax rates for direct wine shipments
• In-house or third-party fulfillment?
• Using several warehouse locations to minimize shipping charges - could click and collect be an option?

Zack Crafton, Global Operations Director, Naked Wines

How GPA has managed to keep customers happy with the progression of Click & Collect strategy

• From 0 to 1,000 stores in one year: the challenges of implementing a Click & Collect operation
• Exploring different models: Buy online pick up in store / Buy online ship to store
• Differences and similarities between formats (Hypermarket, Proximity Store, Eletronics Store, Gas Stations)
• Increasing conversion rates inside the store
• Expanding the strategic pick-up points through partnerships

Eduardo Adriao, Multichannel Director, GPA