James Kitavi | General Manager, Customer Experience & Partnerships
The Kenya National Chamber of Commerce & Industry

James Kitavi is a seasoned professional with a passion for driving customer experience and fostering strategic partnerships in the digital commerce landscape. As the General Manager of Customer Experience & Partnerships at The Kenya National Chamber of Commerce & Industry, James brings a wealth of experience in enhancing customer satisfaction and building mutually beneficial relationships with key stakeholders.

With a strong background in business development and a keen understanding of the evolving digital commerce ecosystem, James is dedicated to driving innovation and growth in the industry. His strategic vision and collaborative approach have enabled him to successfully navigate the complexities of the market, delivering impactful solutions that drive business success.

At Seamless East Africa 2025, James will share his insights on the future of digital commerce, highlighting key trends, challenges, and opportunities shaping the industry. With his expertise in customer experience and partnerships, James is well-positioned to provide valuable perspectives on how businesses can thrive in an increasingly digital world.

Don't miss the opportunity to learn from James Kitavi and gain valuable insights into the future of digital commerce at Seamless East Africa 2025. Connect with him to explore new possibilities and drive innovation in your business.