Sandisiwe Eletu Yengeni | Senior Manager: Customer Experience & Insights
Fintech & Financial Inclusion Industry Expert

Senior Manager, Customer Experience & Insights | PhD Candidate in Development Finance With over a decade of experience across FMCG, management consulting, startups, and financial services, Sandisiwe [Last Name] excels in harnessing data to generate actionable insights and craft strategies that enhance customer experience within organisations. Sandisiwe is also deeply committed to leveraging technology to advance financial inclusion, particularly by expanding banking access for the underbanked in Africa. Her current research as a PhD candidate in Development Finance explores fintech innovations and their impact on financial inclusion and well-being in developing economies. Her notable publications include "Myth or Magic: The Impact of Fintech Adoption on Financial Inclusion in Africa" and "Leaving No Woman Behind? Interrogating Financial Inclusion Strategies for Women in South Africa and Kenya."