Benson Mukandiwa CMgr FCMI | Customer Experience (CX) & CS Expert
Service Quality Institute

Benson Mukandiwa (CMgrFCMI-FIML) is a global expert in leadership, management, and experience enhancement. With 20+ years of experience, he specializes in People and Culture, Customer Experience, Employee Experience, and Product Experience. Benson's credentials include Chartered Manager Fellow (CMgr FCMI)-United Kingdom, Certified Practicing & Chartered Manager Fellow (CPMgr CMgr FIML)- Australia, and fellowships in customer relationship management, customer management, leadership and management globally. Recognized as a Global Thought Leader and Influencer in Customer Experience, Customer Loyalty, and Open Source by Thinkers360 USA.He offers guidance, speaks, conducts research, and authors on leadership and management. Benson empowers individuals and organizations to excel, driving transformative change, improved experiences, and exceptional results. Available for advising, authoring, consulting, and speaking engagements. Bestselling author of three out of seven published books. Award-winning expert with a proven track record of success.